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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,136 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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California
1 review
0 helpful votes
Follow Aaden F.
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Thank you mspy!
May 31, 2022

If you are like most people, you probably have a lot of important things in your life that you need to keep track of. Your work, your family, your finances, and your personal relationships are all important aspects of your life that need to be monitored closely. This is where mSpy comes in.

Date of experience: May 31, 2022
Florida
1 review
0 helpful votes
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Keep your child safe with mSpy.
May 9, 2022

MSpy is a powerful monitoring app that gives you peace of mind knowing that your child is always safe. With mSpy, you can track your child's location, see their texts and WhatsApp messages, view their browsing history, and more. Keep your child safe with mSpy.

Date of experience: May 9, 2022
Pennsylvania
1 review
0 helpful votes
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Re install
January 29, 2021

Emma Clark, she was very pleasant and to the point on what i needed to do in order for her to connect to the device.
I, not being overly tech savvy, she was patient but proactive on helping me thru the process. It did not take her much time to complete the re install and re assure me that it will work, but may take some time for the install to work thru the system.

Date of experience: January 29, 2021
Oregon
1 review
0 helpful votes
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Highly recommend mspy
May 31, 2022

MSpy is an amazing application that has helped me a lot. It is very easy to use and it is very helpful. It helps me keep track of my expenses and it also helps me find new deals and coupons. I highly recommend this application to everyone.

Date of experience: May 31, 2022
Canada
1 review
2 helpful votes
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Buyer beware. I purchased the product and it would not download. I went to support and tjey asked for remote access into phone. I became uncomfortable with their process and asked for refund. The support went offline and there is no way to reach them for a refund. You can speak to a person only if purchasing but the billing department is strictly online and tjey will not respond. Currently in process of filing complaint and I have contacted visa that will investigate it. Do not buy this product is all I can say

Date of experience: July 31, 2017
Sergey V. mSpy Rep
over a year old

Dear Customer,

Thank you for sharing your experience!

We regret to hear that you have such a bad experience with our software. Our Technical Team is always ready to help to install the software with remote connection if by any chance customer can not finish installation. We do it for customer's convenience to speed up the process and it can be done when mutual agreement is reached with a help of Team Viewer/Quicksupport software that is available on Play Store.

Please, provide your Customer Information as a response to a private message so we can speed up the refund process.
Thank you for understanding and cooperation!

Ohio
1 review
0 helpful votes
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I trust mspy!
June 15, 2022

Mspy is one of the most popular spy apps on the market. If you are looking for a way to spy on someone, then mspy is the perfect solution for you. With mspy, you can track someone's location, read their text messages, view their pictures and videos, and much more.

Date of experience: June 15, 2022
California
1 review
7 helpful votes
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I have used mSpy for about 3 months now with limited success.
I find that the application stops working and must be reloaded several times a week.
It misses some calls as well as txt messages.
The call log feature has not worked since day one.
Their tec support is almost non existent. The phone support is 24 hour and they will be happy to tell you to reload the app. But that is about all the phone support can do for you.
It is impossible to speak with anyone that can help with a problem.
All communications must be done by e mail. At some point they will tell you that everything is working properly even when you and the people at phone support can clearly see the product has failed to provide the promised service.THE PRODUCT DOES NOT WORK AS ADVERTISED. But it does work some if you have the time and patience to fiddle with it every day.

Date of experience: March 22, 2014
California
1 review
0 helpful votes
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Mspy
August 31, 2022

Thanks for considering mspy! This product is a fast-working application that I highly recommended. The support chat is friendly and the service is excellent. I strongly suggest this product for anyone seeking a reliable, cost-effective solution.

Date of experience: August 31, 2022
Florida
1 review
0 helpful votes
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MSpy is the perfect app for for me
April 29, 2022

MSpy is the perfect app for for me `cause I want to keep an eye on my children's activities. With mSpy, you I track my child's location, see what apps they're using, and even read their text messages. THANK YOU for this application! MSpy makes it easy for parents to stay informed about their children's lives.

Date of experience: April 29, 2022
California
1 review
0 helpful votes
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Highly recommended
June 8, 2022

I am always grateful. Thank you Dan from support team for a job well done, in less than an hour, I got in touch him, I have full access to monitor my husband's cell phone, Facebook and TikTok account completely, highly recommended.

Date of experience: June 8, 2022
Maryland
1 review
11 helpful votes
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Mspy is the worst! They are absolute cons who do not help you. They do not deliver what they say they are going to. Clearly, I am not the only one. Read all the reviews below me. I had the same experience.

Date of experience: April 19, 2015
Sergey V. mSpy Rep
over a year old

Dear Customer,

We are sorry to hear that our application did not perform as advertised.

At the same time, we would like to receive a more precise information regarding your account.

Please provide us with your account ID so that we check it it further.
TO say more, we have a professional technical support available 24/7 via chat and phone to assist on all levels.

Please do not hesitate to contact me directly at margaret@mspy.com regarding your account.

Sincerely,
Margaret
CC Head

Australia
1 review
0 helpful votes
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MSPY Scammers
April 3, 2022

While searching for a good parental control software. I read a review about mSPY and fell for it. I purchased and installed this software on my iOS devices (iPhones). Unfortunately, the features listed does not work at all. They encourage you to jailbreak your iOS device to make it working. Three days after installing, I requested a FULL REFUND. Their live chat agents are all scammers trained to reply scripted messages every time. Each email received from mSPY, could not be replied to, they all kept bouncing back regardless of the email platform I tried to send. Instead, I started getting several emails, offering discounts and subscription freeze but without any REFUND. These are professional scammers to be aware.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2022
India
1 review
11 helpful votes
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Reply to mspy
August 25, 2015

Dear sir
I dont want any offer i want my full amount refund...
Still your team is not giving any responses to my email and i have done lots of email to you and replied to all email from your side but still i m not getting any response. So please refund my amount. Thanks

Date of experience: August 25, 2015
Sergey V. mSpy Rep
over a year old

Dear Saket, 
Please accept our apologies for the inconvenience that you have faced.

Considering the fact that none of the options offered did not match, we have issued a refund as already confirmed by our billing department.

“ 1. We will gladly extend your subscription for 1 month for free if you can replace the target device.
2. We would like to let you know that a new service for monitoring computers has been released recently. If you are interested in trying it, we will create a new 24 month computer subscription instead of the one you have now in your account, so you will be able to monitor a PC or a MAC of the target person. Here is the detailed description for you about our new product for computers: http://www.mspy.com/feature-desktop.html “

We really hope that this won’t prevent you from using our services in future.

Best regards,
Margaret Lewis
CC Head

North Carolina
1 review
1 helpful vote
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You CANNOT monitor text messages and social media from ANY WEB BROWSER as they state! You must use AnyTrans to monitor anything... and guess what? You do not need their service to use AnyTrans! They get you to purchase the service and then you find out it does NOT work as they state! I asked them why it doesn't work and can you guess their reply? Oh, "we are sorry for misleading you, we haven't updated our website." Are you kidding me? This is a complete bait-and-switch scam and they will never refund your money when you call them out on it! Stay away! I lost $100 for NOTHING!

Date of experience: May 6, 2021
Maryland
1 review
11 helpful votes
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ROOTING SERVICE
November 20, 2020

I used this service in order to monitor WhatsApp on a target device. Anthony Russo was very helpful and skilled. He tried the device that originally had purchased and found that it couldn't be rooted. He recommended a specific Samsung model. He was able to root it and now we can monitor the device. Very happy with the service and manner that Anthony responded to our questions, etc.

Date of experience: November 20, 2020
GB
1 review
10 helpful votes
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These people are thieves!
September 25, 2015

I have had mspy for about 3 days. For 2 of those days it worked ok. Since yesterday I have had no information from the target phone yet i know that it has had plenty of activity, much of it sent by me, and plenty of internet connection. I tried to talk to someone on live chat and no one answered. I have emailed no one has answered. I have called and they hang up on me. They are liars and cheats. I will take this further if they do not give me a satisfactory outcome!

Date of experience: September 25, 2015
Sergey V. mSpy Rep
over a year old

Dear Anthony,

I would like to inform you that we have experienced a massive server overload during the weekend and our Customer Care team was not able to deal with all the Customer's requests in a timely manner. We are working on improving our service and the problem with update delay is already fixed.

Please get back to me at my email address veronica.jones@mspy.com and we will compensate you with additional subscription days free of charge!

Sincerely,
Veronica Jones
CC Head
veronica.jones@mspy.com

Ohio
1 review
0 helpful votes
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Mspy for IPHONE
September 28, 2022

It is highly recommended! I am pretty sure that it is the best spy application that exists for iPhone. Thank you so much for an excellent service and attitude toward clients. It is highly recommended!

Date of experience: September 28, 2022
India
1 review
0 helpful votes
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Need a refund.
April 7, 2022

I don't have access physically to the phone i am not satisfied with the product long process to do.
I have subscribed for a year. I need a refund. ID *******. Also i am unable to login to the site.
Doesn't worth the money I paid 4700 for this.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2022
New Jersey
1 review
7 helpful votes
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M spy doesn't work as advertised on website. M spy doesn't work on iPhone you need to jailbreak phone, and jail-breaking of Phone looses the phone warranty. I decided to request for a refund but i was ghosted no one replies my refund request, just a waste of money for me. A friend told me about Hacking Clubs Full Phone cloning services which i tried and i was given access to my target phone with ease.
Use--hacking clubs. C o m

Date of experience: May 5, 2020
Peru
1 review
0 helpful votes
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I had an issue with photos and got in touch with their live chat support, Karl got the handle, and solved the problem in minutes. I appreciate the super fast response, and ability to solve the problem at hand.

Date of experience: March 10, 2023