mSpy

I had an issue installing the application, the options to resolve the issue were to pay another $40 for help or contact customer service in chat. When I contacted customer in chat they could not access my account because I had not been charged. They told me I would not be charged. I then re ieved a charge and when I asked for a refund was told no because it did not fall in the parameters of thier refund policy. When I explained the situation I was again told no. I never used the service and I was told I would not be charged,so I am unsure how being told I would not be charged and then being charged is my fault. This company has 55 unresolved complaints which is clearly an issue. I would never recommend this company to anyone. There are several other options who even offer a free trail. Not money to start and then charge you money for help and lie to you.

After installing the app, the app lagged, took over 24 hours to update and most times I didn't recieve updates to sms, and social media. When I did get messages, they were repeated and out of order. I contacted support and was told to Uninstall then reinstall the app. This was needed several times. I was also instructed to send the target phone a message that has ******* to refresh the app. All of this was needed and the app continued to get delayed, repeated messages. And most times no updates at all. I paid for 3 months and was able to use the app successfully for a week. Support told me I could not get a refund but I could just freeze the account until I was ready to use it again. They could do nothing for the bad service or to fix the issue.

I cannot believe mspy is still in business! I even had the iPhone login credentials and they still couldn't even give me something as basic as location let alone anything else. The only information I got from M5 was the one contact that was on the phone. No text messages, no location, no apps, nothing else! Mspy is the biggest rip-off app I have ever encountered and they better give me my money back. I called to cancel my subscription and get a refund and I have to wait for two business days to get an email about if my refund is approved. They better hope my refund is approved! Do not trust this company they do nothing they say they can do!

This company is a scam! They advertise to give you access to social media apps but the fail to inform you that you must jailbreak the phone to get access to the information. Then they refuse to give you money back!

Purchased this software with high hopes but unfortunately there are lots of issues with it. First and most important issue is their log update for locations, text messages etc. No mater what the time interval you set, they do not update the logs sometimes for 24 hours or more. Customer service is NOT good. They know the problem so they give you runarounds. If you want a good tracking and timely updates of text messages, locations etc THIS IS NOT THE ONE you want.

Paid for subscription august 2023,took my money immeditaly out of my account tried numerous times to get someone to help from mspy to get it on mynphone im not too tech savvy could not get a response says nothing about having to get target phone that why i paid for subscription just to be ignored then wjen i spoke to them this morning they would give me a couple of months free if i left good reviews about them i have screen shots of the conversation nothing like sitting back and thaking peoples money for free no wonder at home on line jobs pay so well

Very very disappointed. Beware they are a scammer company!... full of $#*!!. I wanted my refund back as their service is not user friendly. When I purchased that day and keep trying to download but it's not easy and so Im out of patience and decided not to use and terminate it. My refund, I've been requesting it since December 2020 and this
Stassy Timus (mtechn ticket system)
Keep responding that not allowed. What should I do now? I don't want to use it as I'm pissed.
******* this is my number.

Myspy is terrible they say thete services allow you to track someone's phone without there knowledge. But what they don't tell you until you pay for there over priced monthly subscription is you have to steal the person phone your trying to track for ten minutes so you can turn certain settings off in that person's phone. So you try to cancel your subscription and have your money refunded because you literally just opened the account and haven't used their service because you can't steal the other person's phone they tell you even though you just signed up and haven't used there services they won't refund or cancel your subscription because it's your fault that you can't steal the person's phone your trying to track for ten minutes get in to it and mess with the settings. This services is a rip off and terrible I wouldn't suggest it to anyone.

I have purchased an annual premium subscription for an iPhone. The dashboard didn't work from the beginning, while I followed all the installation steps. No data. Called the help desk many times and told me that the dashboard isn't working indeed and that i have to use an itunes alternative called anytrans. This is not the product i purchased, and it looks like i purchased a license for this anytrance. I am trying to get a refund but every time they try to sell me a new cheap product. I just want my money back which i eligible for according to the conditions..

I ordered their service 2 months ago and I realized that it wasn't what I needed and I cancelled it right away because their policy says if you cancel before 14 days you will get a full refund but I never got a refund back and Alex created a refund ticket for me but still I still got nothing back, that's not fair that you took my money and I didn't use the service and I did cancelled before 14 days. In fact I cancelled the same day. I don't trust this company, don't use their service. I think there are better, more professional and more trustworthy company out there.

STAY AWAY—SCAM ARTISTS! They have $99 for the year all over the internet. I sign up and they charge me $138.99. I contact them-NO RESPONSE. I then get an email receipt that I paid too much but NO instructions on where to access my SPECIAL NEEDS daughters phone! I emailed them 10 times over 5 days and just keep getting the automated email that someone from billing will be with me within 24 hours. YEAH RIGHT! It's now 2 weeks later and still NO RESPONSE. I'm getting my money back thru my credit card company. SCAM ARTISTS!

The website seemed legit, and reading the reviews on the website make it seem like a good app. The phone I tried to get this for is an iPhone 6s. It states on the website that you can monitor SMS text messaging on non-jailbrolen iPhones. What they don't tell you is that you cannot do the monitoring from their app. They will invite you to let them take control of your computer to download a secondary program so you can monitor SMS texting on the target iPhone. Additionally, they will then attempt to access your AppleID on a daily basis from a foreign based computer. Long story short, don't waste your money on this app, no matter how much of a discount they try to give you.

App is Visible on phone and gets deleted when formatted

What a waste of time

When we contacted the customer care, they keep replying with BOT ANSWER, No Actual Solution is offered

WORST APP DO NOT BUY

I did not see the $199 at the bottom until check out very misleading $12.99 month advertisement and they didn't put the $199 below it i asked for a refund never used service same day stated NO BOW THEY SAYING my issue is still be processed they are misleading an taking hard working people money during these hard times it's ridiculous

My bank flagged my order first off so I called to fix that and because I tried sending it through twice because I thought maybe it was just my internet service. Called my bank and said no I approve it I was charged twice called back let them no I approved 1 charge not both I was refunded the second accidental charge and then found out they suspended my account for the first charge so kept half my money and never got my full subscription Terrible customer service everything that has to do with billing is email.