mSpy

Very poor experience with mSpy product to monitor kids online activities
I was using mSpy to monitor my kids online activities. This product doesn't work at all most of the times. Most of the features are only for namesake but needs constant and continuous reinstallation in target device which may not be possible most of the time as we don't have access to the device. In a span of 10 days of usage I had to reinstall 6 times in tata get device by giving all permissions but it won't work for more than 1-2 days. I was really frustrated. The service through chatbot is horrible as they keep on sending the same guides all the time but not resolving the issues. Even if you want to connect for a live chat the responses are the same guides. If you want to cancel the subscription within 14 days of purchase they don't give refund sighting lame excuses and "clauses". I request everybody not to use this after seeing their very encouraging advertisement. I give "0" rating for this product. Please be away from this and have better mental stability

I used to use Myspy whenever I needed it and would simply cancel my subscription afterwards. But after my last experience I will NEVER deal with them again. I attempted to cancel my subscription 3xs and they still withdrew money from my account. I requested a refund and got a snide email back along with an option to have another month’s subscription or a refund. I responded that I wanted a refund and never got it nor a response back. After waiting 7 business days I finally emailed them back to find out about my refund and they sent me an automatic email telling me I would get another month’s worth of service even though at this point I clearly don’t want it. The worse thing is that unless you pay to be able to do business with them over the phone you can’t call them for anything! So your sending emails back and forth HOPING to get an issue resolved! HORRIBLE CUSTOMER SERVICE.

They advertise you do not need to physically have the phone to be monitored to do the install but you do.

They have no customer service and you absolutely will not get your money back.

It is a scam

Unfortunately, I bought mSpy to access my child's iPhone. As you review the advertisements for mSpy, you will notice information regarding the ability to monitor Snapchat. Secondly, the advertisement highlights accessing the target phone with iCloud information (non-jailbreak iPhone) and NO need to physically access the phone.
Initially, nothing was accessible from the target phone after signing up. After hours with customer service, I was instructed to download an additional app that would allow me to access the target iPhone information. I asked customer service about accessing Snapchat and they said they cannot do that and they are working on being able to do that. Then, I was told I would have to physically connect the phone each time to the laptop to access any of the phone's content. This is contrary to what is shared on the website.
I contacted mSpy for a refund of $119.99 and they will not respond other than the automatic Zendesk response. They have not contacted me with a refund.
If you have an iPhone, please be very cautious about utilizing these services.

Scam. I first purchase a subscription of 100$. Then after 2 months, they automatically charged me double without any announcement and refuse to refund.

I was told I have to pay 41 euros as per the invoice but got charged more than double.NO REFUND. They keep on telling me that I have no reason for a refund but 2 minutes after the purchase and seeing that I got charged double I got to their department and asked for a refund, I told them that I do not want to deal with any entities that have hidden fees, passed from one operator to another, still no refund where in the first place they told me they are going to give refund to me, they never did. Now I found out that the only way to erase my account is to give them a photo ID. This is a borderline scam. They have my bank detailes and now they want my photo ID, PASSPORT OR DRIVERS LICENCE, they say that it is to verify my identity. You didn't request this when I created the account, how are you going to verify anything.DO NOT ENGAGE WITH THIS MALICIOUS SITE!

Great company and great customer service! Thank you Henry Wright for your help! You're very kind and attentive! Five stars!

Please do not use this site it's a scam! I'm not sure how they received all their reviews, but it's not simple at all. You literally need the person's phone and passcodes including their iCloud passcodes. They will not issue a refund. I reported the site to the BBB... PLEASE DO NOT USE THIS SITE!