Overview
mSpy has a rating of 4.2 stars from 2,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
The assistant, Michael Bloomberg was extremely helpful and guided me properly in resolving my query. Would recommend the support, and the service of Mspy as well!
I was aided by Michael Bloomberg, who is very helpful. I had technical questions and he was able to help me quickly and efficiently. Greatly appreciated!
The entire team is highly professional and always available to answer my calls. I plan to keep using mSpy in the future and recommend it to anyone who asks me
The cs team has always come up with solution regardless of problem u have especially Mr.Rodney Haynes. He's really helpful and answer all questions promptly.
Then I'll recommend you get in touch with SPYHACKERS, he's very professional and legit, he got me access to my cheating spouse device without touching it I strongly recommend to everyone
Email: SPYHACKERS54@ GMAIL. COM
MSpy has a website with all of their options for their products. In actuality, their software doesn't have all of the options that they state.
For instance, for Apple (IOS) users, the website says that all is needed is an Apple ID and password for the target phone. After paying, you find out that their software isn't capable of this and they ask you to "wait" while their software department figures out how to implement the option. They offer to freeze your account to use when they finally figure out how to offer the option, or to give you a discount on additional months.
If you ask for a refund through their IT ticket system, they will respond after days, and then again offer the freeze account or discount option, but not offer or process a refund. Every new attempt at a response takes days from them.
I am still currently waiting for a refund and it's been almost a month.
Edit - I finally received only a partial refund on 12/25/20, after requesting a full refund on 11/24/20 (the same day I ordered product) and sending many emails.
If you want to actually ‘talk' to their customer service department on the phone. It will cost you $12 for ‘express' customer service option.
Consider these things in your decision. Good luck.
I wish I listened to the actual reviews rather than the spin!
*Does not cover "Facebook Messenger"
*Easily detectable on target device
*Misleading advertising and functionality
*"14 day money back guarantee" I can't even get a response!
*very difficult to install.
*stopped working within 24hours
*"try it free" "14 day money back guarantee" Terms list pretty much every possible reason for it not working to exclude a refund. I can't even get a response! Have been messaging them for weeks. NOTHING! Tried the help line, get an overseas call centre that says this line is only for paid technical support (which they conned me into buying and you WILL need) and they said the billing team are only available through email. Good luck with that.
*Misleading checkout! Through completing the checkout it offers you add ons for support, the only button is "Complete" or in little writing remind me later. Don't want a reminder? Press complete, automatically bills you for another $80 of add ons. Instantly processed on your card. $211.00! In total.
Good luck making contact and getting a refund.
I am so frustrated and disappointed. What a waste of money that I couldn't afford to lose but like most people these things are purchased at an emotional and stressful time.
God bless you and give you comfort if you feel you need these sort of apps.
I'm just trusting Jesus to help me through now. I believe this company are taking advantage of people. God bless Myspy too.
Dear Customer, thank you for choosing mSpy!
We are so sorry to hear about your negative experience.
Please be informed that monitoring the non-default applications such as Facebook, Viber, Skype, Line, Gmail, and Snapchat can be activated on the Android-based target phone in case it is ROOTED. It also allows you to take advantage of many useful options in your Control Panel. The rooting procedure is unique for each phone model/OS version. It is possible to use Mspy on the non-rooted devices as well.
In case, the target phone is not rooted you have 2 alternative ways to monitor social media
1. You can use a screenrecorder option (available only if the newest mSpy version is installed)
2. You can use a keylogger option (will have access to outgoing messages only, no recipients name available)
We are sorry that you misunderstood the information from our site, which stated that we do not currently have a free trial. Unfortunately, we don't accept payment monthly, so you were charged for the full period of subscription.
We have checked all the issues attentively and see that you were partially refunded for both payments, we would kindly ask you to check your email and refund on the credit card statement. We can offer to freeze your subscription for the future. You will be able to reactivate it anytime without losing your subscription days.
If you come across any other difficulties, let us know, we will gladly help!
I am still learning all the features but when I ran into an issue getting my kids iPhone to sync up Briana Molligan was huge help. Thanks for the patience :)
They took my credit card number, they charged me, they never provide me any loggin, any account number... the just took my money and I had nothing in return. They told me I did not paid despite the fact I sent them a copy of my credit card bill... Now they will probably charge me every month and I dont have any way to unsubsribe because I DONT HAVE AN ACCOUNT. Take your money and burn it instead, at least you will have a fire to enjoy...
1. Is not so discreet, in cinthya you can see the software installed
2. Customer service is useless... not even would give 1 star!
3. I lost my money..
Mspy is the perfect way to gain access to your child's device without him knowing. With mspy, you can track his movements, monitor his conversations, and even spy on his texts and emails.
I spoke with an agent named Henry Wright who was very fast in giving me the answers I needed and was able to give me tips to optimize the program. Great service overall.
Mspy is the perfect way to keep tabs on your phone and make sure it's always safe and sound. So go ahead and download it now. Your peace of mind is worth it.
Similar to several others, purchased the software after carefully checking all of the compatibility guidelines. Though the software claimed to work without root, the only thing it reports on is calls and texts (which can be easily requested from the carrier). Rooting my device was unsuccessful and, with only 5 days of use I decided to request a refund. The customer service people immediately started making accusations that I hadn't rooted the device correctly and that I should let them do it. Nevermind the fact that I had successfully rooted all of my devices up to this newest one because of all the issues around rooting the S7 Edge.
Suddenly the tone from them changes and they have a "new" version that will fix all my troubles! I decided to hear them out on the new version and it's all sounding fine except that they want me to pay them to install it... ok... so I already paid for 12 months and it didn't work as advertised and now you want more money?!? I told them I'm not interested and I just want my money back. They agreed to do 30% of my purchase price. Lol... scam company... garbage customer service... shady billing department. Nevermind the fact that they're storing private information from your phone on their servers. I wonder what someone might do when the keylogger picks up your bank login information... Stay clear of these con artists!
Dear Benjamin,
Thank you for contacting us!
Please, be informed that without rooting you can monitor the following information: Contacts, Texts, Calls, Locations, set up Geofence, check Photos&Videos, see Keylogging, check Wi-Fi networks, Installed Apps. Unfortunately root access does not depend on us as this is a specific procedure for each Android device but with the help of Keylogger you can see all information typed by keyboard.
We can also assure you that all information that is stored on our servers is encrypted with double-encryption that protects all private information not only from potential hackers but also from intrusion from the side of mSpy representatives. Only account password holder can decrypt information stored in account.
We regret to hear that you had such an experience with our servers and will gladly help you with re-installation and all needed set up free of charge.
Please, respond to a private message providing your customer information so our technicians can get in touch with you.
We hope to resolve your problem effectively,
Thank you for sharing your experience!
MSpy Team
Highly recommended for parents! My daughter is a teenager, and I can see who she is writing to at night. Thanks God it's her friend. Hope I won't see anyone I don't want to see there.
Very excited to start using this helpful resource. Briana Molligan was incredibly patient, thorough and helpful in walking me through the entire installation process. Very thankful for her!
I don't know what it is going on, I'm looking to buy the spy app, it's happened for me to stop by and view Mspy.com and by the advertising it made me really want to buy and trying it out by all the features that they have, The charge is expensive, but people don't mind to buy and invest on it, but only bad thing about it by reading the NEGATIVE REVIEWS it Freak me out. Now days everything is online and that's the way to make money online, but by making good money is by build the good relationship between customer and the company with honest and trust, but by the way of doing business by grab the money and run, I think is better to close the business and work on something else for living
BEFORE YOU MAKE ANY PURCHASE ONLINE. Please STOP! Go to Google Search for REVIEWS FIRST. TO PREVENT HEADACHE LATER
Dear Duma,
Thank you for your feedback.
As you know each company has their pros and cons, mSpy is not an exception. If you are hesitating weather to purchase or not our app, we have a 7-day trial for your convenience, so you can try mSpy prior to investing money on it. Also our 24/7 support line is always there for your convenience.
In case you have any more questions, please let us know.
Best Regards,
MSpy team.
While the app works well, I would like to have more abilities for setting up restrictions. It may be good to have the ability to block phone numbers remotely.
I know we all gets into a relationship with the hope of having a better life partner but with the rate if Infidelity going on around you never can tell what your partner is really up to so it's best to keep track on their movements, phone activities and where they are at all times using this tracker so if you ever need help tracking your partners phone activities remotely as to know what they're upto then contact this (Generalspyhack at Gmailcom) best Service assured with his help I was able to track my cheating partners phone activities after I've suspected her for months now with no proof of her Infidelity so a military friend of mine told me about this professional Hacker private investigator (Generalspyhack at Gmailcom) and with his professional intervention I was able to spy through her phone without suspicion and gathered enough proof information of her Infidelity acts many thanks
I used this product to keep my family safe, I request my subscription to be extended 3 more months and Michael Bloomberg helped me doing it. Thanks for this
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We regret that the application was beyond your expectations.
Our Billing Department did confirm that the refund has been successfully processed in your favor.
All refunds are processed by our billing processor and once the refund is issued you will receive a corresponding notification with the necessary details.
Should you have any questions, please contact us.
Kind regards,
MSpy Team