mSpy

I installed everything step by step to the target phone. Keylogger wasn't working at all since the first day and when I asked the support they told me to send message with symbol 1 million and when that didn't work out they told me to get physical contact with the phone which wasn't possible ( if it was whenever I can I wouldn't have installed this app in the first place) so they didn't fix it for me. Rooting wasn't possible beacuse they don't support that model. Calls and sms were working first 2 days but then that stopped updating. I have been asked again to send sms with symbol 1 million to refresh the servers which wasn't possible beacuse it would certainly cause suspicion sending same kind of weird message 2 days in a row. So the only 2 features that worked good became useless too. Basically now this '' premium package '' means nothing to me, no single use from it. In other words I threw my money in the water, useless app for no use. I don't know who gave so high rating for this trash app. I regret so much

David Cooper was amazing and took care of all my issues quickly and kindly. We went through alot to get resolution to my issue.

I have purchased this company service and in may but it doesn't work and i have mentioned an update to company and i have not used it for 1 day so I thought i lost my money so i left it and next month they charged me and i have not seem my transaction as i have made many more payments and I forgot and same reputation happened in july they charged then i asked my money they offer me they cancel my service and they provide me 2 months free service i said no i asked only my amount which was taken from me fraud of 3300*2 that is 6600 INR when i ask amount of refund they won't answer me if want to show me a proof check the images which i was uploaded in this site I request you provide my amount ASAP.

THIS APP DOES NOT WORK AS ADVERTIZED
THIS APP DOES NOT WORK AS ADVERTIZED. LOGS DON'T UPDATE. GPS NEVER SHOWS ANYTHING AND NOT TO MENTION THE WORST CUSTOMER SERVICE EVER. THEY RESPOND WEEKS AFTER AND THEY REFUSE TO GIVE ME MY FULL REFUND. I WISH I COULD GIVE ZERO STARS. IF YOU WANT ME TO DELETE THIS REVIEW - GIVE ME MY REFUND!

I didn't wanna buy 3 month Sub and now I'm not getting any answers from support!
I want my money back!

I subscribed to MSpy to monitor my daughter's phone - she has mental issues so I was interested in location tracking, her phone log and other apps like snapchat. I did my research and it appeared that MSpy had what I was looking for including good tech support which was my primary concern. I paid for and subscribed to MSpy Premium which was supposed to come with additional tech support. After I subscribed, I was then told I needed to install another app - MSpy Lite. I did that. Why I was not told that in the beginning is a mystery. I only had my daughter's phone for a couple days and I made that clear to MSpy. I could not get any phone support from MSpy even though I was willing to pay for it. Except for the first chat to install part of the MSpy, the 'Chats' were worthless - I got conflicting and confusing information, I got told I would need to install another app (which was impossible since I did not have the target phone anymore). After paying for a premium subscription and at least 6 attempts to get help, I only have location services and nothing else. I cannot get straight answers on anything further. I would not recommend that anyone pay for this - it is a waste of money! I was given the option to suspend my subscription until I could get a hold of the target phone but I did not want to lose the location services and the Chat person could not tell me how to keep the location services if I suspended everything else. DO NOT BUY MSPY!

I regret ever purchasing MSPY, and my experience has been nothing short of a nightmare. The promises made by this app are far from the reality of what you get. Here's a breakdown of my horrendous encounter:

Service Interruption: After paying in full for a one-year subscription, I was able to use the service for a mere month before it abruptly stopped working. Attempts to reconnect and resolve the issue were met with nothing but frustration.

Unauthorized Charges: To add insult to injury, MSPY charged me again, this time a hefty $199.99, for another year of service that I neither requested nor could utilize due to the ongoing issues. The lack of transparency and consent in this matter is appalling.

Customer Service Runaround: Contacting their customer service only added to the ordeal. While they acknowledged the issue, the proposed solutions were impractical, and the blame was often shifted to external factors beyond their control.

Lack of Accountability: MSPY conveniently blames service interruptions on various external factors, failing to take responsibility for their own shortcomings. This lack of accountability only further demonstrates the unreliability of their services.

Refund Hassles: Seeking a refund for the unauthorized charge has proven to be an arduous task. Despite expressing my dissatisfaction and the clear evidence of service failure, getting a straightforward resolution has been elusive.

In summary, MSPY is a company that preys on unsuspecting customers with promises of a reliable service but delivers nothing but frustration, disappointment, and financial losses. Save yourself the headache and explore more reputable alternatives in the market. This app is a prime example of how deceptive practices and poor customer service can turn what should be a simple service into a regrettable ordeal.

Thanks Rodney Haynes for assisting with the setup. It works really well and allows me to know where my kids are and what is happening around them.

Thi company charged me 2 times bad experience for me. No telephone number they don't reply to email I'm so pis off.

This has to be the worst thing I have ever spent money on. Before purchasing I was told by multiple agents on their chat that you can set up an iPhone to be monitored by only a phone number. They kept assuring me that everything could be seen with only having the phone number adn that I would not need to have physical access to the phone. As soon as I signed up they changed their tune and said that I could locate the phone thru another app called Scanneroo with just the phone number but nothing else would be seen. Then when I set up a phone using the iCloud credentials I could only see a list of contacts, calendar, notes, and reminders. No text messages or social media apps. I went on to chat with an agent and acted like I was interested in buying it and once again was told all the same lies. When I told them I had already bought it and none of that worked, I was suddenly told I would need to use another app that I would have to install on the target phone and I would only be able to get the info from the phone if I hooked the phone up using a USB. So you have to actually have physical access to the phone EVERY TIME you want to see the information you are looking for. If I have the ability to do that why would I even pay a bunch of money to do what I could do for free. I have asked for a refund and I am currently waiting to hear back.

I got the service a few days ago, I connected the target device, it connected. I gave it a few days for new text messages and things like that. It said there was new logs - NOTHING SHOWS! You DO NOT GET TEXT MESSAGES! IPhone 13 pro. ICloud backup on. Customer support said you see "calendar, events, notes, and email if they use the mail icon, and contacts" - I paid $80 bucks for info I ALREADY HAD! The demo shows MESSAGES! It shows full conversations!

It is COMPLETELY FALSE ADVERTISING! NONE of that came through, no photos no media, no activity - just some old reminder for groceries! Seriously! I double checked the target device to make sure it was backing up and it is.

Customer support said they will "process a refund" but at this point I am just not convinced they will. They said they escalated it to billing and I would get an email. I have little faith in that.

Customer ID *******

If the refund is not done - please do it. This is junk. It's a bait and switch. Promising 1 thing and delivering next to nothing. It's sick.

I will report fraudulent charge/scam to the bank if it is not resolved very quickly. You can take a persons money VERY QUICKLY so I know you can give it back VERY QUICKLY!

Do not waste your money on this! It's way overpriced anyway but I thought it would work! I am a fool! On top of already feeling like a fool for needing something like this I feel even worse! You trick people!