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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 10 days
+1793
How would you rate mSpy?
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New York
1 review
0 helpful votes
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Thanks for your help
July 21, 2022

Thank you very much for helping me remotely. I am not computer savvy myself and thank you for the option to help remotely to your customers.

Date of experience: July 21, 2022
GB
1 review
1 helpful vote
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Great app and stupid me
May 11, 2023

I found out that my boyfriend is cheating on me with my best friend. I hope that someday I can trust people again.

Date of experience: May 11, 2023
GB
1 review
0 helpful votes
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Very easy steps to take, easy to use. My account was set up very quickly. I have yet to use as my guild, but will review soon.

Date of experience: October 4, 2023
Australia
1 review
1 helpful vote
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Took a while but we got there
February 26, 2021

There were some frustrations in the process, however, the technician was patient and got everything done in the end

Date of experience: February 26, 2021
Malaysia
1 review
0 helpful votes
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HORRIBLE, DO NOT BE SCAMMED
September 10, 2021

Did not receive any next steps, did not receive proof of payment through email. Customer service takes forever to refund.

Date of experience: August 11, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

GB
1 review
1 helpful vote
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Poor service
January 28, 2024

They installed app wrong over Remote installation and refused to correctly install it. Very poor customer service

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2023
Sergey V. mSpy Rep
over a year old

Dear Kate,
We apologize for the inconvenience you experienced with our remote installation service. Please be assured that this does not meet our usual standards of customer service, and we take your feedback seriously. We would like to investigate this matter further to ensure it doesn't happen again in the future. Please reach out to our support team with more details about your experience so we can address this issue promptly. Thank you for bringing this to our attention.

Ohio
1 review
0 helpful votes
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Works fine
June 4, 2022

Thank you God for this app! I find out a lot of secrets with the help of mspy! Thank you for this opportunity! God less you!

Date of experience: June 4, 2022
Brazil
1 review
0 helpful votes
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Briana, promptly provided me a solution to monitor the IOS device target, in a very smooth and quick installation.

Date of experience: April 16, 2022
Poland
1 review
0 helpful votes
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Resolving billing issues
December 27, 2023

I've had some billing inquiries, and I received exceptional assistance from mSpy. Their support was truly outstanding.

Date of experience: December 27, 2023
California
1 review
3 helpful votes
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Good service
December 6, 2020

Good service am very happy mspy is the best i recomendate this is the best service i will get it one more time

Date of experience: December 5, 2020
Louisiana
1 review
2 helpful votes
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Helpful chat
December 15, 2020

Very helpful chat with Lada Beech - she provided answer to questions and provided instructional video - very helpful.

Date of experience: December 15, 2020
Virginia
1 review
0 helpful votes
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Im am very grateful.
July 28, 2022

Thank you for this application. I have very good experience with this application! Works good. Works fine. Im am very grateful.

Date of experience: July 28, 2022
Virginia
1 review
0 helpful votes
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Great program
July 1, 2022

Thanks for a great service. Michael Bloomberg was a great help! Will keep using this product. Great customer service

Date of experience: July 1, 2022
India
1 review
0 helpful votes
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Mspy is the best service ever. Ever so reliant, the customer service is spot on. Alex especially is the best customer support executive.

Date of experience: August 23, 2023
GB
1 review
0 helpful votes
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Excellent Service
January 22, 2021

The guy was Anthony Russo
He was my tech support guy and he was amazing; fast and very clear.

High recommend.

Date of experience: January 22, 2021
Singapore
1 review
0 helpful votes
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Fantastic customer service
April 16, 2022

Briana Molligan was fantastic in helping me with the installation. She was extremely patient and very knowledgeable.

Date of experience: April 16, 2022
Australia
1 review
0 helpful votes
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Customer service
October 7, 2023

Hi the sales rep I dealt with is Alex scarn and his customer services was very helpful and prompt and answered all questions thouroughly

Date of experience: April 14, 2023
GB
1 review
0 helpful votes
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Challenging Installation Process
November 30, 2023

The installation process was more complicated than I anticipated. It could be streamlined for a better user experience.

Date of experience: November 30, 2023
GB
1 review
0 helpful votes
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Great Range of Features
November 24, 2023

MSpy offers an extensive range of features, from social media monitoring to GPS tracking. It's been very useful for my needs.

Date of experience: November 24, 2023
GB
1 review
0 helpful votes
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Excellent for Monitoring Teens
November 24, 2023

As a parent of two teenagers, mSpy has been invaluable. I can keep an eye on their online activities without being too pushy.

Date of experience: November 24, 2023