Overview
mSpy has a rating of 4.2 stars from 2,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
Never worked! Customer support unreachable, bots respond. Total scam! Waste of money and time!
ABSOLUTELY TERRIBLE, SOFTWARE DOESN'T WORK AND THEY WON'T REFUND
I purchased this as their website said you dont need physical contact with the phone as I had the icloud details. I put the software on and it didnt work. Contacted customer service they said icloud backup needed to be activated. I told them it was.It still didnt work. After going back and forth they just said you need to dusable the two factor authentication or set up new apple ID. Told them this is not possible. Instead of refunding me they put account on hold said they were doing testing itd be done in few weeks. I didnt hear anhthing so I contacted them and got same standard response. Months passed by. Ive been emailing over and over seeking refund and I was told it doesnt matter whats on their website the T and Cs say you need to have to be able to disable the 2 factor authorisation. It didnt matter that I actually put the software on properly and had back up on and it shouldve worked they just said you cant disable it so no refund.
Dear Customer,
We regret to hear about your bad experience at mSpy.
Please provide your customer information so we can identify your account and provide an efficient solution as soon as possible.
Thank you,
MSpy Team
As a concerned parent, mSpy has streamlined the way I monitor device usage. A real game-changer!
Problem solved within minutes.
Emma clark is attentive and very responsive.
Thank you very much
Emma Clark was fantastic in quickly installing the necessary software on my computer. Thanks, Emma
Emma Clark was very helpful and got everything sorted for me Thank you very much
Was able to help me with the access needed and get the job done quickly
Fast and effective can't complain about the experience.
I had difficulties in configuring the Softwatre on my Mac.
Briana Molligan helped me with a profesional attitude
I recently installed mSpy on my daughter's Android
Although I haven't found anything suspicious yet, I like how the app works
Mspy ha Sido de.mucha ayuda para mi, sus asesores han Sido muy amables en especial Thomas york quien ha Sido excelente en su atención a mis inquietudes
Alex ha Sido muy amable en su asesoría. Ha Sido muy respetuoso y me ha podido ayudar en mis inquietudes y ha podido resolverlas
William park ha Sido muy amable en su asesoría y respetuoso. Ha realizado de manera excelente mis inquietudes y ha Sido muy específico en sus respuestas
Mspy ha Sido muy buena aplicación porque me ha ofreció un servicio excelente el señor Thomas york es muy amable y respetuoso
I bought this recently, and I have to admit, it's been functioning quite effectively.
I just wanted to share my experience. BUYER BEWARE - SCAM
I spoke with Alex Graham in the sales department.
Alex reassured me that one app, one installation, will track everything in this "package" in real time on a browser dashboard.
This was completely false.
In fact, I have to use MSPY (only tracks location, literally nothing else), AnyTrans and iTunes as well as hook the phone up to my PC and wait 20 minutes for a technician to install and setup a simple app for me? Oh yeah, nothing updates in real time either (even the location tracker stopped working after I complained about the service, but my account is still active.) The backup messages and photos will only update once per day (if that even works, I dont even know yet... it has been weeks dealing with this.)
I was disgruntled that I was misled, contacted customer service and they upgraded my plan to a "lifetime" account due to this.
I was ok with this resolution, until they would not activate my AnyTrans account (which they said was included in my package)
This is absolutely ridiculous. AnyTrans, as you know, is a very simple iTunes backup application.
Why would I ever have to let someone else remotely access my pc to install this?
It seemed like she just didn't want to tell me that they were going to crack the program instead of just giving me the license key or something.
I messaged back a few days later and they provided me the key.
Why would they try to get a "technician" to access my pc without providing this? RED FLAG
I even had a customer service rep tell me "I don't have time for this." Absolutely unacceptable.
I COULDNT BE MORE DISSAPOINTED
THIS PRODUCT IS NOT AS ADVERTISED - BUYER BEWARE
Dear Customer, thank you for choosing mSpy!
Please accept our sincere apologies for these temporary inconveniences.
Please provide me with your customer ID so that i can check it further and offer an alternative for you.
Looking forward to hearing from you.
I would give it lower if I could. This doesn't work on iPhone 11. This is a waste of money.
Dear Customer,
We are sorry to hear that you are unhappy with our product and had such difficulties in using it. Please know that we are constantly improving the comprehensive instructions on how to use our product and our Customer Support Lines are always there to help with any challenges that you may experience with mSpy.
However, Our Billing Department did confirm that full refund has been successfully processed in your favor.
Should you have any questions, please contact us.
Kind regards,
MSpy Team
I use it everyday and till today I have no regret that I purchase a Premium! Thank you! 5 stars!
Thank you for the support obtained.
The attention was excellent and above all efficient.
Super quick response, full service solutions, and friendly and helpful! Emma Clark was great!
Just wanted to say thank you so much in helping me to get this reinstalled again...
Can reach anyone at call center
Poor customer service
Program gives no data while no one can help you
No policy on customer satisfaction
DO NOT BUY
Dear Customer,
Thank you for sharing your experience!
We regret to hear about your problem with our software. Our support team works 24/7 over the phone and live chat that is available at mspy.com and customer account directly. We will be glad to resolve your issue as soon as possible, please provide your customer information so we can contact you as soon as possible.
Thank you for your cooperation,
MSpy Team
I am not tech savvy and Anthony helped to install mspy on my kids phone - and saved my sanity!
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.