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Mto.gov.on.ca

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Thumbnail of user rinaz3
Canada
7 reviews
4 helpful votes
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January 17th, 2023

I went to the MTO Drive Test Centre in NEWMARKET, Ontario. They had women monitoring people, and I suppose there to ask any questions anyone has. He had a tough time communicating. I was with someone who was booking a road test. She got the same driver three times, and he failed her three times. I made a complaint about this guy before, and they sent me the same one. His name was Andrew, He of course, he failed her again. They are not allowed to give you the same instructor twice. She got him three times. We then went to book the G1 test. We were told to get a number and wait in line by a very rude receptionist. We waited one hour when we finally got fed up. We went to the counter and asked about the G1 and how long will we have to wait; we were then told there is no waiting time for the G1 and that we needed to just walk into the room and do the test. The secretary here was also extremely rude, a face you would not want to see again. This particular location is where we had to call the police because the previous manager would not return our documents after having a conflict with him. The POLICE were called in to get our documents back. He wasn't there this time, maybe he got fired, his assistant who decided to get into the conflict also started to run after us and take a picture of our licence plates, It was reported to the police, and they were completely at fault. STAY AWARE of THIS LOCATION; THEY ARE ALL insulting, disorganized, indifferent and just plain rude. The examiner's well, "Andrew," is a complete narcissistic underdeveloped incompetent failure to the organization.

Tip for consumers:
I would avoid the MTO Drive centre in Newmarket and choose another location. And stay away from an examiner called "Andrew" the whole management there and secretary give wrong information, are indifferent, don't help and very rude. The woman at the door cannot communicate at all, and I had many conflicts with her; try Downsview or any other location.

Products used:
MTO drive Test Centre in Newmarket. I went to another drive test centre instead. the one in Downsview has better customer service.

Date of experience: January 16, 2023

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