• Mudify

Mudify

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Overview

Mudify has a rating of 4.7 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience, and lift kit. Mudify ranks 20th among Auto Accessories sites.

  • Service
    24
  • Value
    23
  • Shipping
    21
  • Quality
    53

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.6%
Positive
141
Neutral
8
Negative
5

Instant Feedback

175 reviews

7
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How would you rate Mudify?
Top Positive Review

“4 Runner OME 2.5 lift kit & OME UCAs”

Lance R.
9/7/24

Excellent customer service. Delivery took a few extra days but I think that was a carrier issue. I did have to follow up as the order was split into 3 shipments that all had different tracking info. No big deal and overall very satisfied thus far. Thanks

Top Critical Review

“Took forever”

JD G.
9/8/24

Ordered 2 weeks ago. Took a week with no confirmation so I got a hold of Mudify to be told Bilstein suspension parts were on back order but could use ome for replacement. Told them yes. Took another week for all my parts to trickle in and the front struts were not pre loaded as they were supposed to be when I talked to the rep on the phone.

Reviews (312)

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Reviews that mention popular keywords

customer service (115)
Thumbnail of user andresc149
Florida
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

Products received on time, excellent product quality and great customer service.

10/10

Thumbnail of user mikel2044
Arizona
2 reviews
0 helpful votes
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October 14th, 2022
Verified purchase

Excellent fast shipping even with a hurricane in Florida

Thumbnail of user kevina1224
Kevin A. – Mudify Rep

Thanks, Mike! We try our best!

Thumbnail of user nicholass789
California
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Quick and great customer service can't wait to get them installed

Reason I chose this business:

Had the suspension i wanted for my 4runner

Quality
Thumbnail of user josepht1442
California
1 review
1 helpful vote
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January 22nd, 2023
Verified purchase

Great overall experience! Customer service helped get me the rims I wanted at a fair price.

Thumbnail of user thaisbelyf
Thaisbely F. – Mudify Rep

Hi Joseph, thank you for taking the time to leave us a review. We appreciate your feedback and will use it to continue providing the best service possible!

Thumbnail of user trevorm312
Florida
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

Very easy to work with customer service. Fast delivery times.

Thumbnail of user joshm740
Pennsylvania
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

Great product and the shipped fast would order again.

Quality
Thumbnail of user randallg173
Washington
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Easy to find what I needed. Staff is super friendly and knowledgeable.

Thumbnail of user thaisbelyf
Thaisbely F. – Mudify Rep

Hey Randall, thank you so much for taking the time to review our service. Your feedback is greatly appreciated.

Thumbnail of user jakem576
Arizona
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Fast shipping, quick install, increased ride quality instantly.

Thumbnail of user jeffreyc1138
Hawaii
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Joel and crew go out of their way to make this order happen!

Thumbnail of user karal126
Washington
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Very quick to respond. Made sure that we had all the parts and pieces for our project.

Thumbnail of user kevind1831
Pennsylvania
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Shopping experience was easy and completed efficiently with no problems.

Quality
Thumbnail of user kevinw1793
Connecticut
1 review
1 helpful vote
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September 9th, 2022
Verified purchase

Extremely long wait times for a item listed as being in stock very little communication involved

* Mudify attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kevina1224
Kevin A. – Mudify Rep

Kevin, so sorry about this. A long time has passed but just wanted to let you know that we have this covered. We installed new software that allows us to show our inventory live with 99.99% accuracy. And if something similar to this situation happens again in the future, we have an easy way to identify the issue and improve communications. Sorry this happened to you. Hope we can have a second chance! All the best!

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From the business

Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.

Business History

Mudify started circa 2009, with retail operations not only in the United States but in Latin America.
In 2021 Mudify launched its website in all the United States territory.

Company Representative

Thumbnail of user thaisbethf
Thaisbeth F.
Typically does not respond to reviews

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