Mudify

Do NOT believe their 2-3 fast shipping option. I ordered last Tuesday evening, and the following Wednesday, I'm still waiting for my order. I had plans to install the lift and head out last weekend, but had to cancel. I called and voiced my frustration, especially since all package info was not sent to me, and both the customer service rep and his manager assured me the last of the parts would be shipped that day (Friday), and delivered Wednesday. Keep in mind this is already two days behind, and I have still yet to receive the front assembly. The best they could do was offer to charge me for overnight shipping fees, or to pay for all shipping to return the items. Awful!

Overall Mudify delivers, even if it takes a couple tries. The original product I bought was actually out of stock, which came to light after I had ordered it. Then the part that was sent instead didn't fit my truck at all. Then the replacement for that part came as a single unit, instead of two. Finally got the second unit for my order, and all is well. Daniel from customer service was very helpful through each step, and made sure I received the correct items. The man deserves a raise. Shipping times were speedy.

I placed an order with an incorrect address that got returned to Mudify. When I called to inquire, customer service immediately identified and corrected the issue. Very pleased at the response, and they made this easy peasy! Will order from Mudify again.

Hello, I ordered the Bilstein 5100 series shocks with the Bilstein coils. The coils don't quite sit right in the seat on the shocks. The Coils are level on both sides the seat is offset to allow the OEM coil to sit perfectly. After three days of trying to get in contact with them they finally called me back and informed me these coils don't work with the shocks and they will not except returns because I installed them on the truck. The website said this will work for my vehicle, but it doesn't work for these shocks. Very frustrating!

My leaf springs arrived fast, however, FedEx obviously did not want to lift them so they slid them everywhere. Side are all scratched up and plastic sleeves on brackets broken off. Not Mudifys fault so far so good, installing this weekend.

Most of my order was very quick, getting to my home in 2 or three days. The only reason I am not giving 5 stars, is that the website said it should be delivered by August 9th, a Thursday, and so I planned the install for the 11th. My front coilovers did not get here until the following week, on the 13th, and so it left my 4Runner undriveable for another week. I am sure it was because they needed to be assembled.

Overall a good experience. A couple of things I found strange. One, was that I did not receive a confirmation email (glad I took a screenshot of the order confirmation page), but after reaching out twice they confirmed my order was on its way. Second, during my search for the right product on their page, I was quoted a different shipping price each time I got to the page just before payment.

Reason I gave 4 stars is because i received everything in a good condition?timely matter but I have not had time to install any of the parts.

Service was great, haven't installed yet. Would be nice if shop.com would track the orders correctly.

Eddie provided expert advice and genuinely cared about us as customers! We will be sending everyone his way!

Great experience with this site, would recommend sent email received call within 5 minutes. Very confidence inspiring

Great parts options. Appreciated the call follow up to verify our purchase needs and give tips. Install was great and my vehicle is in great shape (and a little taller) once again. Would definitely recommend and purchase from them again!

Great shipping experience everything showed up in a timely matter. No damage to anything during shipment. Would definitely buy from Mudify again!

Ordered the OME BP51 suspension kit with the heavy springs in the rear. The kit arrived with everything and no damage all in under a week.

The attention from the first moment was very gratifying, I always felt supported and the responses were immediate. I will surely buy again and I recommend them.

Simple place to purchase from. Other than one weird phone call I got after not going thur right away with my order, asking me whats up. It was weird. Creepy even. Don't do that guys lol

I had what started out as a bit of a choppy experience. They were quick to get in touch and clarify things and try to make it right. Then, they gave me some helpful advice along the way and got on a conference call with the local Toyota dealer while they were doing my lift.

My package didn't come in time, but it was delivered in good condition. I'll give a 3 star.

There were a couple of issues with my order, but the company handled things promptly, fairly, and showed that they cared. That goes a long way with me and I would recommend to others.

I recived everything but, I think they overlooked the Tundra as they didn't include a carrier bearing spacer. First drive with the kit installed I have bad driveline vibration. Currently waiting on them to respond as to wich spacer kit I need or if it was simply excluded by accident. Also, the bp51 struts didn't come with a spanner wrench to adjust the preload, also waiting on a response from Mudify about that. 3 star review because they don't have anyone that can answer these questions after hours or on the weekends.

Great dealing with Miguel. Had small situation but Miguel took care of it in an instant.

Was easy to find part that I needed, price is good overall. I give it a 👍🏾

Very happy with my purchase. I asked a question to the Mudify team via email and in less than 24 hours they sent a response. Excellent customer service.