• Mudify

Mudify

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Overview

Mudify has a rating of 4.7 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience, and lift kit. Mudify ranks 20th among Auto Accessories sites.

  • Service
    24
  • Value
    23
  • Shipping
    21
  • Quality
    53

Proactively asks for customer feedback

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Positive reviews (last 12 months): 91.6%
Positive
141
Neutral
8
Negative
5

Instant Feedback

175 reviews

7
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How would you rate Mudify?
Top Positive Review

“4 Runner OME 2.5 lift kit & OME UCAs”

Lance R.
9/7/24

Excellent customer service. Delivery took a few extra days but I think that was a carrier issue. I did have to follow up as the order was split into 3 shipments that all had different tracking info. No big deal and overall very satisfied thus far. Thanks

Top Critical Review

“Took forever”

JD G.
9/8/24

Ordered 2 weeks ago. Took a week with no confirmation so I got a hold of Mudify to be told Bilstein suspension parts were on back order but could use ome for replacement. Told them yes. Took another week for all my parts to trickle in and the front struts were not pre loaded as they were supposed to be when I talked to the rep on the phone.

Reviews (312)

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Reviews that mention popular keywords

customer service (115)
Thumbnail of user robertg5556
Washington
1 review
3 helpful votes
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April 3rd, 2024
Verified purchase

I got everything I wanted on time. Even the stuff I accidentally ordered was caught before it was shipped.

Thumbnail of user thaisbethf
Thaisbeth F. – Mudify Rep

Thank you so much for your review! :)

Thumbnail of user denised1078
Curacao
1 review
0 helpful votes
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April 15th, 2022
Verified purchase

Found these guys online and order a lift because they were one of the only companies to have it in stock. Ordered it, communication was great, and delivery was prompt on point. Will definitely be using this company going forward.

Quality
Thumbnail of user mudifyo
Mudify O. – Mudify Rep

Thank you so much for your review, Denise!
This really helps us grow!
Best,
The Mudify Team

Thumbnail of user saull41
Florida
1 review
1 helpful vote
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May 18th, 2022
Verified purchase

Since I called not only did they help me find the item I was looking for months, but they also helped me get it in time for a trip that same week. Superb service and fast shipping. Will definitely buy again.

Thumbnail of user calebs153
Oregon
1 review
1 helpful vote
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May 8th, 2022
Verified purchase

Modify was amazing to order from, had a few questions on parts and was give fast and informative response. The team is knowledgeable and with you every step of the way, a+ for reaching out after the order was placed. It gives the customer a sense of caring that not enough companies do. There site is easy to navigate with clear and precise options. Making shopping effective and finding what you want a breeze. Product arrived very fast and well packaged. Will using modify more for future purchases.

Reason I chose this business:

Easy navigation, good payment options and shipping.

Reason I chose this product:

Great value, for a comprehensive kit.

Quality
Thumbnail of user fuet2
California
1 review
6 helpful votes
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March 31st, 2024
Verified purchase

Love the kit. Pain in the $#*! putting it in single-handedly but worth it. She stay perky, no more sagging.

Thumbnail of user thaisbethf
Thaisbeth F. – Mudify Rep

Thank you so much for your review!

Thumbnail of user stephenp1801
Arkansas
1 review
1 helpful vote
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April 3rd, 2024
Verified purchase

I needed to do a air suspension Delete and Mudify helped me get everything I needed for the job. Great price with great help.

Thumbnail of user thaisbethf
Thaisbeth F. – Mudify Rep

Thank you so much for your review! :)

Thumbnail of user phillipo88
Georgia
1 review
17 helpful votes
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December 10th, 2023
Verified purchase

Purchased the BP51 kit. It was significantly cheaper than other sites and they threw in front weather tech floor mats. Came in a few different shipments but got here quickly. Only had one problem where I had to track down a leaf spring, but that was FedEx's fault. Will consider Mudify again for other parts.

Thumbnail of user thaisbelyf
Thaisbely F. – Mudify Rep

Hey Phillip, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!

Thumbnail of user victorc879
Virginia
1 review
8 helpful votes
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April 22nd, 2024
Verified purchase

Fair price and reasonable lead time within a week.

Thumbnail of user thaisbethf
Thaisbeth F. – Mudify Rep

Thank you! :)

Thumbnail of user brahnk
California
1 review
0 helpful votes
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July 22nd, 2022
Verified purchase

Miguel was super helpful all day as I asked countless questions about the lift. After doing considerable research, this conversation was just what I needed to solidify my confidence in the purchase. This was a great experience, 10/10 would recommend.

Reason I chose this business:

The GUI on the website is appealing. Customer service is outstanding.

Quality
Thumbnail of user rafaelc399
Texas
1 review
1 helpful vote
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July 6th, 2024
Verified purchase

Excelente equipo de trabajo atentos y responsables.

Thumbnail of user danielh3251
Daniel H. – Mudify Rep

Muchas gracias por tu review!

Thumbnail of user douglasd869
West Virginia
1 review
7 helpful votes
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October 30th, 2023
Verified purchase

Easy ordering with thorough follow up and fast enough shipping. The only thing I would change is the shipping tracking. 1 tracking number for 5 packages made it difficult to follow all the packages over a week of receiving. Thanks

Thumbnail of user thaisbelyf
Thaisbely F. – Mudify Rep

Hey Douglas, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!

Thumbnail of user marks6595
New York
1 review
7 helpful votes
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September 8th, 2023

I had my taco lifted 8 years ago, the parts were wearing out and the suspension never worked well in the first place. Eddie took the time to understand where I had been. And where I wanted to go with new suspension.
The new suspension works Great while hauling heavy loads off road as well as on the highway. If you wanna get the right parts for your truck for your special application- Eddie is the Mam!

Tip for consumers:
Great customer service, Eddie knows the products he sells and takes the time to get you the right parts the First time.

Products used:
Old Man Emu full suspension 3” lift

Service
Value
Shipping
Quality
Thumbnail of user joshuah1138
Maine
1 review
5 helpful votes
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October 5th, 2023
Verified purchase

Shipping was easily the fastest I've ever seen. From ordering to shipping was no time at all. The only thing I'd change is I wish I got something saying it was a split shipment and coming from multiple location so I didn't go into a full blown panic when I got some but not all of my items at the same time

Thumbnail of user landond16
Texas
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

I ordered an old man emu 2.5 inch lift for my 2016 Lexus GX 460. It was easy to find the lift package the best suited my needs. Everything was well described. Everything arrived undamaged and on time.

Quality
Thumbnail of user arturoa73
California
1 review
1 helpful vote
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June 12th, 2022
Verified purchase

Best online experience buying parts I've had. Joel was very nice and even gave me a call to inform me of the status of my order. Hands down one of my favorite online retailers for their customer care.

Thumbnail of user israelcordero190
Colorado
1 review
2 helpful votes
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September 27th, 2023

They only get in contact with you to sell you things, I've sending emails for my order and not answers back from the mudify team, they say that they would do deliveries in two days but what they don't tell you that would send you 2 pieces instead the whole kit thats my case and no way to track because they don't provide a track number or any information regarding your packages status, so if you are worried about your piece of mind buy from amazon cause at least they are real with the delivery day and they send you your whole thing as it should, now i have to reschedule my mechanic appointment

Thumbnail of user thaisbethf
Thaisbeth F. – Mudify Rep

We sincerely apologize for the inconvenience you've faced. Your experience falls short of our commitment to excellent customer service. We're currently addressing the issues you've raised internally to ensure they're promptly resolved. Rest assured, your feedback is invaluable to us and will help us improve our processes. Thank you for bringing this to our attention, and we appreciate your understanding.

Thumbnail of user justinf600
Florida
1 review
6 helpful votes
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July 14th, 2023
Verified purchase

I am thoroughly impressed by the exceptional customer service and support provided by Mudify. When I reached out to them over the phone, I had the opportunity to discuss my rig's goals and plans in detail. The team at Mudify went above and beyond to tailor a lift kit that precisely met my requirements. In contrast to my experiences with other lift kit vendors, who displayed condescending and rude behavior, Mudify's approach was refreshingly different. They genuinely care about helping customers comprehend what suits their goals best. I cannot emphasize enough how highly I recommend Mudify for their outstanding assistance!

Thumbnail of user peteb207
New Jersey
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

First off the website is super easy to navigate! I loved that kits are already built out depending on what you're looking to do with your ride! I picked a kit I thought would suit my needs but I had questions. Here's where good gets great. Customer service! I got a call from them and we spoke about what I was doing with the truck as well as what I wanted out of it and how I wanted it to ride. We went over everything and they helped me pick the perfect kit! I just installed it and couldn't be happier! My gx 460 rides better than new and I have all the ground clearance I need! I really can't thank the team enough for all the help and guidance! Won't be the last time I order from them!

Thumbnail of user chrisd1833
Tennessee
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

I changed my order at the last minute, and they were quick to respond. I love the product, it rides firmer, but that's how we like it. There are a few scratches, but that is expected from Oldman EMU shipped from Australia. Overall a very reliable, great product, and an excellent company. I'll buy from them again. Uploaded a few films in Youtube with the Lift in action and a few places we've been.
YT: Ma xD Expeditions
https://youtu.be/ZncQ143Yvwk

Products used:
Lift kit

Service
Value
Shipping
Thumbnail of user joshuac833
Texas
1 review
1 helpful vote
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April 20th, 2022

Large order consultation, purchase and shipment went beautifully. Short story, FedEx screwed the pooch on one of the boxes. Joel and Mudify assessed rapidly the FedEx was at fault and shipped a duplicate box immediately. Well before FedEx sorted their BS. The first box is still lost in the ether, yet my parts are inbound to my home. That earns Mudify the honor of being the first place I look on next orders. Excellent job guys. Thank you.

Products used:
Arb Bp51, lights, recovery kit, compressor and warm winch.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevina1224
Kevin A. – Mudify Rep

Thank you so much for your kind review Joshua, We're glad everything turned out the right way! All the best, and enjoy your new accessories!

Thumbnail of user alanw783
Florida
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

I was doubtful at first to buy from this website; however, they far exceeded my expectations. Great service; all my doubts were answered when I contacted them and my suspension BP51 came quickly and in perfect condition. Definitely recommend!

Thumbnail of user isabellec128
Florida
1 review
5 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase

Shipping boxes were damaged a piece of hardware is visibly bent (not sure what it is but it a ring that came with the struts.

Thumbnail of user thaisbethf
Thaisbeth F. – Mudify Rep

Hi Isabelle,

We sincerely appreciate your review. We apologize for any inconvenience caused by the damage to the shipping box. Rest assured, we're continuously refining our processes to avoid such occurrences in the future. We hope for the opportunity to exceed your expectations next time and earn that coveted 5-star review. Your feedback is invaluable to our growth. Thank you once again!

Thumbnail of user marshallr76
Texas
1 review
0 helpful votes
  • Send Message
May 23rd, 2023
Verified purchase

The experience and everything was great except my packages were ripped to shreds with parts loose out of their boxes. Half of the packages i received were open from damage. I think that this is completely unacceptable.

Thumbnail of user thaisbethf
Thaisbeth F. – Mudify Rep

Hi Marshall, we're sorry to hear that about your experience. We value your feedback and will use it to improve. If you would like to discuss your experience in more detail, please reach out to us directly so we can make things right. Thank you for taking the time.

Thumbnail of user pate175
California
1 review
1 helpful vote
  • Send Message
September 30th, 2022
Verified purchase

I just placed an order based on the patient and professional service rendered by Miguel at Mudify. The site itself is already simple to navigate, but Miguel took the time to answer all of my many questions thoroughly. Bear in mind that this was on several occasions, and over the course of months, not just once or twice. He represents the company very well, and I can only imagine that the rest of the crew is just as helpful.

Thumbnail of user travist362
Hawaii
1 review
0 helpful votes
  • Send Message
March 19th, 2022
Verified purchase

I live in Hawaii and there were some issues with shipping. Not their fault, but the shipping carrier lost parts. Joel and Kevin have been working hard to make sure I get my parts. Always friendly and willing to work with you to resolve your issues. Thanks again!

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From the business

Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.

Business History

Mudify started circa 2009, with retail operations not only in the United States but in Latin America.
In 2021 Mudify launched its website in all the United States territory.

Company Representative

Thumbnail of user thaisbethf
Thaisbeth F.
Typically does not respond to reviews

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