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Mudify has a rating of 4.7 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience, and lift kit. Mudify ranks 20th among Auto Accessories sites.
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175 reviews
Excellent customer service. Delivery took a few extra days but I think that was a carrier issue. I did have to follow up as the order was split into 3 shipments that all had different tracking info. No big deal and overall very satisfied thus far. Thanks
Ordered 2 weeks ago. Took a week with no confirmation so I got a hold of Mudify to be told Bilstein suspension parts were on back order but could use ome for replacement. Told them yes. Took another week for all my parts to trickle in and the front struts were not pre loaded as they were supposed to be when I talked to the rep on the phone.
Stuff showed up faster than the competition quoted and the entire kit was cheaper. Overall good experience, stuff was decently packed to. No crate shipping for the leaf springs but they at least wrapped up the middle and ends with plastic wrap.
This is the spot for all your online offroad purchases. Was looking into buying a suspension kit and came out with the complete package bundle of wheels, tires and suspension. Very knowledgeable staff, quick to respond, excellent pricing, and quick to ship out my products. Great experience with Mudify.com really recommend this site.
Ordering process was smooth, but I opted to pay for assembly. This then caused confusion with FedEx shipping resulting in a 1-week delay from original schedule. Additionally, the assembled struts were not aligned properly so still needed to disassemble myself and reassemble correctly. Huge waste of time and money. Consider assembly yourself if you choose to purchase through Mudify
Awesome! Ordered the OME 2" lift kit and messaged about sipping details. Received a call from a Mudify rep to follow up and provide additional tracking. Couldn't have asked for better customer service.
Cheers,
Nick
We looked everywhere for an OME 2-3 in Lift kit. I finally found one on Mudify. When I called to double check it was in stock it was. The customer service we received was great they made sure I was getting all the parts I needed. Not only did we receive all the parts we ordered, they were all OME and we had the kit here within 3 days! I definitely recommend using Mudify!
Products used:
All of the OEM kit
Dusty, thank you so much for your kind words! Reviews like yours really help us grow!
Website and customer service on the phone was great. When boxed arrived, the boxes containing the shocks were opened and the band used to retain the shocks and end cap on the threads were off of the shock itself. I will install this weekend and I hope all the parts are there and not missing. When packaging is opened it gives the the customer the impression that either someone doesn't care in the boxing of the product or that they were sent items that were returned by another customer. Said differently, it leaves a very poor impression.
We ordered a lift kit from Mudify and it shipped very quickly - however, one leaf spring got lost in transit and never arrived to us. Thaisbeth at Mudify helped to remedy the situation and provided quick and extremely helpful communication during the whole process. They were able to send us a new leaf spring which delivered quickly without issue. We're so appreciate of the wonderful support we received on our order!
Hey Ellie, we’re pleased that Thaisbeth was able to provide you with exceptional service and helped you resolve your issue quickly. We appreciate your feedback and will use it to continue providing the best service possible. Thank you!
Mudify was great in handling my purchase experience. Shipping on the other hand is a completely different story. Ordered my package on a Tuesday, delivery was scheduled for Saturday but didn't get the full package until the following Thursday. FedEx couldn't provide accurate shipping information or an accurate delivery date. And to top it all off, the box got to me in pretty bad shape. Don't use FedEx!
David, thank you for sharing your feedback. We're glad to hear that you had a positive purchase experience with our company. However, we apologize for the inconvenience you experienced with the delivery of your package.
We understand that timely and reliable delivery is an important part of the overall customer experience, and we're sorry that your package was delayed and arrived in poor condition. We apologize for the frustration this caused.
We really appreciate your feedback about the shipping carrier and we will certainly take it into consideration as we evaluate our shipping options and work to improve our delivery processes.
Thank you again for your review and for choosing Mudify. We hope to serve you better again in the future.
The Mudify team is a breath of fresh air in a typically poor customer service industry. They went about and beyond to assist me on my order for a great deal and delivered in a timely manor. Part of my order was on a brief back order and they immediately called and texted me to inform what was going on and how to proceed. I had no problem waiting and they took excellent care of making it right! Would 100% buy again.
Hi Zach, your input is very valuable to us, thank you for taking the time to leave a review and endorse our good work, this really motivates us! We appreciate your feedback and will use it to continue providing the best service possible.
Product was delivered on time and as ordered. The box was in perfect condition and the lift is installed, works great!
Hello Kevin! Thank you so much for taking the time to leave us a review.
I accidentally had my kit delivered to the wrong address and wanted to correct it quickly. Managed to get in touch with the sales and shipping representative and they were able to get in the system and changed to the proper location. Great and quick response.
Overall the experience was good. Miguel reached out to me right after I placed the order and let me know that it was wise to get upper control arms. Shipping from FedEx was not good but not Mudify's fault. Thanks!
Hi Kenneth, thank you for sharing your thoughts on our company. We are glad Miguel could help!
We appreciate your feedback about the shipping carrier and we will take it into consideration as we evaluate our shipping options and work to improve our delivery processes. Thank you again for taking the time to leave us a review!
The team at Mudify were great to deal with from the beginning. Sales team was responsive and knowledgeable. Customer support team jumped on a shipping issue and resent missing items that the shipper lost. Just a great experience. Thank You.
Eddie is really professional and went out of his to make sure what I bought would work on my truck, he is also very easy going to get along with, really enjoyed working with him!
Hi Javier, thank you for taking the time to leave us a review. We’re pleased that Eddie was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!
I ordered a lift kit online from Mudify. There was actually quite a few lift kits that were listed for the same price. So I chose one and added to my cart and proceeded to pay. Everything went through and even got a confirmation email. Then days later after I reach out to get a shipping status, I start getting emails stating that the price I bought it for was a glitch and the sale wouldn't be honored. I understand glitches but still believe prices listed should be honored. I actually like this company just a really bad experience.
* Mudify attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kien, we are sorry you had this experience on our site. Although we wish our website was perfect, sometimes there are glitches that we couldn't control. We already fixed this. Hope we could serve you better in the future.
Modify has got their stuff together. Urgency about my needs and attention to ordering and shipping details resulted in the lift I wanted when I wanted it. The "medium" is perfect ride and stance combined with 17" wheels and BFG KO2 285/70-17. I did have to remove the stock mud flaps and relocate the fender well liner in front of the front tires to eliminate all rubbing. Did I say Mudify has their stuff together?
Small company, heard really good things from other people, this was my negative-turned-positive experience. Threshold for free shipping advertised on website was not initially honored either online or on over phone. I went through with my order because the product had been discontinued by the manufacturer and was difficult to find. An email from Mudify asked for a review, so I wrote about my negative experience. The next week, the COO called me to ask about the review. I explained the same info, sent a screenshot showing the free shipping as (still) advertised on their site, and the COO refunded the shipping, honoring what was initially advertised. I really appreciated the follow up, and will definitely consider ordering from Mudify in the future.
Item price, though after factoring in shipping cost, it isn’t any less than other venders.
Thank you Liesl for your understanding. We appreciate your business and hope to serve you even better in the future! I can confirm that we have fixed the bug on our site regarding free shipping. Thank you for your feedback and for let us make it right!
Threshold for free shipping g as advertised on website was not honored either online or on after calling *AS NOTED ON WEBSITE BANNER*. Also, shilling price is way high.
Item price, though after factoring in shipping cost, it isn’t any less than other venders.
* Mudify attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Arrived quick and assembled correctly. Would order again.
Thank you so much! :)
I have been shopping for OME suspension for my new Tundra. Looking on Mudify I found the kit I was looking for. While I did not purchase the kit yet I received a phone call from a FL number and it was Joel from Mudify. He took the time to discuss the options on the kits available for my truck. Along with providing options never once did he try and push me to buy anything. This is customer service at the highest level.
I will absolutely purchase OME kit from Mudify based off of their customer service level provided.
Thanks to Joel again for a simple phone call that gave me options I was not aware on my truck.
Chris in AZ
Chris, thank you so much! We're so glad that we could assist you to choose the right kit for your truck. We're here to help and serve you whenever you're ready.
Reviews like yours really help us, and motivate us to keep growing!
Always great customer service and timely deliveries.
Thank you so much for your review :)
Eddie at Mudify is very knowledgeable and listens to what you want and what you're trying to do. I had a front shock go out due to a ARB bumper and winch and he knew exactly what I needed to fix the problem. Good folks.
First pop up on search.
Based on their reputation associated with Toyota.
Free 2 Day FedEx shipping on heavy duty leaf springs?!? Yes, please! They got the order out quickly and I received everything on time. Will use them again.
Easy-to-understand charts for you to have a clear idea of what you need for your suspension system, all the options are listed for you to select them with a perfect explanation of each one, it made it really easy for me to choose everything I needed, even though I know almost nothing about suspension systems. Thanks to Mudify, I can take my trip to the mountains with the OME kit needed
Thank you so much for your review, Robert!
Outstanding customer service and follow up. Miguel was very responsive in chat and followed up with a phone call just to make sure I didn't have any further questions before placing my order.
Hey Scott, thank you for your review. We’re pleased that Miguel was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!
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Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify started circa 2009, with retail operations not only in the United States but in Latin America.
In 2021 Mudify launched its website in all the United States territory.
Hi Sarah, we're sorry to hear that your experience with us did not meet your expectations. We value your feedback and will use it to improve. If you would like to discuss your experience in more detail, please reach out to us directly so we can make things right. Thank you for taking the time.