- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Mudify has a rating of 4.7 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience, and lift kit. Mudify ranks 20th among Auto Accessories sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
175 reviews
Excellent customer service. Delivery took a few extra days but I think that was a carrier issue. I did have to follow up as the order was split into 3 shipments that all had different tracking info. No big deal and overall very satisfied thus far. Thanks
Ordered 2 weeks ago. Took a week with no confirmation so I got a hold of Mudify to be told Bilstein suspension parts were on back order but could use ome for replacement. Told them yes. Took another week for all my parts to trickle in and the front struts were not pre loaded as they were supposed to be when I talked to the rep on the phone.
Good service and fast shipping so far so good. Some of the parts were a little poorly packaged from old man emu, but seems legit. I install next week.
These guys have the best customer service, they helped me with all my questions, and were really patient with every peculiar request I had. I recommend them 100%
I had questions of the specifications of the Old Man Emulift for Tacoma with the Nitrocharger shocks and medium load springs. I received quick answers and the rep even took the time to discuss diff drops and carrier bearing angles!
At first it was the low cost, now it will be for the great products and great customer service
Old Man Emu is a well known brand with a long heritage. The quality of the products compared to cost is second to none.
Thank you so much for your review, David! We're always glad to help!
Old Man Emu lift is great. Looks good. They forgot a shock in the original shipment. I called and got a new one the following week. They were very easy to work with.
Cheapest price fastest shipping
Thank you so much John, glad that we could help!
I ordered my OME BP-51's from Mudify and I couldn't be happier. Fast shipping and the customer service I received regarding any questions was outstanding! Mudify took care of my and they'll definitely keep me as a customer!
I ordered all parts needed to lift my GX470. Not all parts arrived and when I brought this to Mudify's attention they acted as if this was my fault and I had to jump through hoops before they would ship me the missing parts.
Michael, we're so sorry this happened to you. I'm glad everything worked out. We would love to understand why you thought that way so we can better serve you in the future. Thank you for your feedback.
I wanted to share my experience with Mudify, as it highlights the importance of doing thorough research before making a purchase. I decided to purchase a suspension kit for my vehicle from them, but unfortunately, it did not go smoothly. The kit was shipped in three separate shipments, and during the final shipment, I realized that an item was missing.
After paying $960 for installation, I discovered that the rear springs were longer, causing my vehicle to be 2" taller in the rear. I contacted customer service, and they confirmed that the wrong part had been sent. They assured me that they would ship the correct size springs, but unfortunately, they sent the wrong set of springs for the second and third time.
I finally received the correct set of springs and have an appointment to have them installed, but I now have to pay an additional $460 to replace the rear shocks. I emailed customer service to explain the situation and requested compensation for the additional charge, but I haven't received a response yet.
My experience with Mudify has been frustrating, and I hope that sharing it will help others make informed decisions when considering purchasing from them. It's important to remember that not every company operates the same, and doing research beforehand can save a lot of time, money, and stress.
Tip for consumers:
Avoid the headache, and do not buy from Mudify....
Products used:
OME 4" inch LandCruiser 80 & 105 Series 90-07 Lift Kit (Medium Load) Old Man Emu Suspension OMELC80-4MED Fits 90-07 Gen LandCruiser 80 & 105 Series
Dear customer,
Thank you for sharing your experience with us and for bringing your concerns to our attention. We apologize for the inconvenience and frustration you encountered while purchasing and installing your suspension kit.
Firstly, we want to sincerely apologize for the multiple shipments and the initial error in sending the wrong parts. We understand how frustrating it must have been to receive incorrect items and to experience delays in obtaining the correct set of springs. We take full responsibility for these mistakes and assure you that they do not reflect our usual level of service.
We are glad to hear that you finally received the correct set of springs and have scheduled an appointment for installation. However, we understand your frustration regarding the additional charge to replace the rear shocks. We apologize for any inconvenience caused by this unexpected expense. We strive to provide accurate and reliable product information, and we regret any discrepancy that led to this situation.
Regarding your request for compensation for the additional charge, we apologize for the delayed response from our customer service team. Rest assured that we take your request seriously and are actively reviewing your case. We appreciate your patience and assure you that we will promptly respond to your email with a resolution addressing your concerns.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to contact us directly.
Best regards
Great experience with Mudify; my parts were shipped fast and exactly what I was looking for!
The BP-51 suspension is amazing; quality ride, built tough, looks great.
They had the parts that I want
Tip for consumers:
Highly recommended!
Products used:
OME Bp-51
Mudify got my lift kit to me here on the Big Island, fast and less than what everyone else quoted. It was exactly what I ordered and working out great.
I wasn't aware modify doesn't assemble their own shocks which made much shocks come in later then the rest of my stuff. Also my everything came on different days which was annoying
Because you guys were the only place that I've seen for a good price who sells OME heavy duty lift kit with fully assembled shocks
I heard OME/ARB was great brand with great quality
Everything was shipped on time and arrived in perfect condition and someone from mudify reached out before it shipped to double check all the details.
Hey Jack, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Outstanding experience and customer service was outstanding. All questions I had I did through the online chat and it was a pretty great experience. I will definitely buy from them again.
Hey Michael, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Impressed with quality of springs, coils, shocks received. Shipped in two different deliveries that I was not notified until after I inquired I was missing parts.
Javi! Thank you for your feedback. We are sorry for not notifying you on time of the shipment split. We always want to deliver as fast as possible, and that's why we sent you the inventory from different inventories. Hope we can serve you better next time!
Parts are parts, right? In fact, the cost is pretty much the same anywhere you look. It's not necessarily the parts you're buying from a vendor bur it's the overall experience. The customer support, the shipping, etc. Well, in my opinion, Mudify nails it. Here are the things that stood out:
- Their lift kit picker was really helpful. The graphical representation of the kit options was awesome. I liked the way they guided me through the process and made it EASY for a 4x4 n00b like myself to make the right decisions without being totally overwhelmed by choice like I felt with other vendors. This was honestly the #1 reason I went with Mudify was because of this experience.
- I did place a call to their sales service prior to making my purchase and the rep was extremely helpful and knowledgeable. He knew what he was talking about and was able to quickly answer my questions and guide me properly.
- The shipping was quick and exceeded my expectations. I ordered on a Thursday before a holiday weekend and the parts were at my mechanic's place 3 business days later. Best part is that everything was as expected. No missing parts and a few hours later the suspension was built and installed and my truck looks and drives perfectly.
I will totally order from these guys again. They won my loyalty. Highly recommend.
The ease of their product selection helpers and the guidance they gave during the buying process.
After extensive research I knew OME was a great brand and good choice for my GX overland build. I select_these specific_ components because Mudify recommended them and simplified the buying process.
The order was sent and delivered in a very timely manner, being in the remote part of Alaska they came really quick and the quality of the springs seem to be fantastic. Nice heavy duty springs
After ordering they called me to ensure vehicle fit and it was shipped quickly.
We appreciate your review! It's wonderful to know you're happy with your purchase!
I purchased a ARB Elements fridge, with a slider and a cover. Everything was smooth, and the customer service was impressive. Absolutely buying my next toy with you guys... Thanks
Great experience. Got everything i ordered in less than the time frame given. Customer support was great with reaching out and making sure all i had was what i ordered.
Ride is Amazing lift is nice price wasn't bad I'm very happy with it it makes my truck look soo good. And everyone over the phone was super helpful and nice answered all my questions.
Highly recommend Mudify and would purchase from them again. Eddie was a great help over the phone and was extremely patient, while helping me setup my purchase.
Hey Ty, thank you for taking the time to leave us a review. We’re pleased that Eddie was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!
Joel with Mudify was very helpful and insightful getting me set up with a lift kit for my Tacoma. The lift was delivered quickly. Good service overall.
Extremely impressed with the Mudify website and the excellent customer service I received from Joel. I am in the process of upgrading my 2012 Jeep JKU and the stock suspension would need to be upgraded in order to support a Roof Top Tent as well as some other upgrades. The Mudify website was awesome, I knew I wanted to go with Old Man Emu just wasn't sure which one I would need. I went to the full lift kits and there is a picture of a Jeep, as you select different options it starts adding things like a RTT, Front and Rear Bumper and then recommends which kit will support that extra weight. I then called spoke with Joel asked a few additional questions and ordered my kit. Can't say enough good things about this company!
What an amazing review Gina, thank you so much for the kind words. We're so glad that you're happy with your order. Thank you for giving us the opportunity to serve you. Enjoy your new ride!
Everything that arrived, came utterly destroyed, no packing paper or anything, just whatever you ordered, in a box free to move around and get destroyed by FedEx. Shocks arrived with chipped paint( due to poor shipping) one of my leaf springs is lost and hasnt arrived yet, so I can't even install my lift. A bolt is missing off the strut since the packaging was so poor, box broke open and they didn't screw the nut on tight enough so it fell out in transit.
After being in contact, and talking with mudify, they did refund me $100, to make up for damaged leaf spring, they also sent out another leaf spring to replace the one that was lost, only for the new one to show up just as damaged as the first one. Mudify can blame it on FedEx all they want, but that just means they need to package better to compensate for it. I won't do business with mudify again because of this experience. Even if it was truly FedEx to blame, obviously the FedEx in their area are incompetent and I would like things I order to arrive, and to arrive undamaged.
* Mudify attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for bringing your concerns to our attention regarding the condition in which your order arrived. We apologize for the inconvenience and frustration this has caused you. We take customer feedback seriously and will address each issue you have raised.
We deeply regret that your items arrived damaged and without proper packaging. We strive to ensure that all orders are securely packaged to withstand the rigors of transit. However, it appears that, in this case, our packaging did not meet our usual standards. We apologize for this oversight and will take immediate steps to rectify the situation by reviewing and improving our packaging procedures.
Regarding the chipped paint on the shocks and the missing bolt on the strut, we apologize for these issues. While we understand that these incidents were a result of poor packaging and transit handling, we take responsibility for ensuring that our products arrive in excellent condition. We appreciate your understanding that incidents during transit are not within our direct control. However, we will take your feedback seriously and work with our shipping partners to address any concerns and minimize the risk of such incidents occurring in the future.
We appreciate your patience and understanding during the process of resolving the issue with the damaged leaf spring. We are sorry to hear that the replacement leaf spring also arrived damaged. This is certainly not the experience we want for our customers. We will investigate this matter further to identify any underlying issues and take appropriate action to prevent such occurrences in the future.
We understand your decision not to do business with us again based on this experience, and we respect your choice. We value our customers and their satisfaction and are committed to improving our packaging and shipping procedures to ensure a better experience for our customers going forward.
Once again, we apologize for the inconvenience and frustration you have experienced. Your feedback is essential to us, and we appreciate your taking the time to share your concerns. If there is anything else we can do to assist you or address any remaining issues, please do not hesitate to reach out to us directly.
Miguel helped me with my order and he was super professional and helpful. I thought I was missing a part and he get me the tracking number and it arrived the next day.
Hey Jared, thank you for sharing your thoughts on our company. We are glad Miguel could help! We appreciate your feedback and will use it to continue providing the best service possible.
Gain trust and grow your business with customer reviews.
Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify started circa 2009, with retail operations not only in the United States but in Latin America.
In 2021 Mudify launched its website in all the United States territory.
Hey Erick, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!