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Mudify has a rating of 4.7 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience, and lift kit. Mudify ranks 20th among Auto Accessories sites.
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175 reviews
Excellent customer service. Delivery took a few extra days but I think that was a carrier issue. I did have to follow up as the order was split into 3 shipments that all had different tracking info. No big deal and overall very satisfied thus far. Thanks
Ordered 2 weeks ago. Took a week with no confirmation so I got a hold of Mudify to be told Bilstein suspension parts were on back order but could use ome for replacement. Told them yes. Took another week for all my parts to trickle in and the front struts were not pre loaded as they were supposed to be when I talked to the rep on the phone.
Box on the inside of the bigger was was severely damaged. Haven't installed lift yet. Hopefully all is good. I will let you know. Thank you.
Took advantage of the black Friday deal and bought the assembled 3 inch lift kit for my GX460. Delivery was quick and price was great!
Hi Walter, thank you for taking the time to leave us a 5-star review. We appreciate your feedback and will use it to continue providing the best service possible!
Chatted with customer support, and they were able to answer all of my questions, and even provided a small discount. Excited to receive my lift.
I wanted to lift my Jeep Wrangler and they recommended the old man emu BP51 lift kit…. Couldn't be more happy with my purchase! Great job guys!
Ordered a lift for a '17 4runner. The rep called to make sure I got everything I needed. Everything showed up as promised. Great experience.
Hey David, thank you for taking the time to leave us a 5-star review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
I was surprised to hear a follow-up on my order through a telephone. They make sure that I place the correct order for my truck.
Glad to be able to get the parts I needed. Customer service was responsive and helpful to my questions and needs
Hi Will, thank you for taking the time to leave us a 5-star review. We appreciate your feedback and will use it to continue providing the best service possible!
Great products, excellent service and customer service is great. This will be my new go to site for my future purchases.
The parts came from two different places. One delivery from California, the next from Florida. Everything arrived packaged wonderfully.
Never again never again never again never again never again never again never again never again never again
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Hello Omar, we are very sorry that you had a bad experience with our website. As we explained to you over the phone, the kit you bought clearly states in the description the parts that are included and the ones that are not included. That is why you have to manually select the add-ons in order to be included. Please do not hesitate to reach out to us so we can properly assist you.
Mudify got my order to me in time for an upcoming trip because of their fast shipping. Thanks Joel and team! I really appreciate your help!
Lightning fast free shipping, perfect deal! All parts were as described and fit perfectly on my truck.
Hi Sam, thank you for taking the time to leave us a review. We appreciate your feedback and will use it to continue providing the best service possible!
Very fast shipping, great customer service, communication was excellent. I would definitely buy from them again.
Thank you so much for your review Jared!
Excellent service and communication, tracking numbers was provided in less than 2 hrs.
These guys are the real deal.
Eddy was the best Customer Agent! He identified the real problem and brought solution ASAP! Thanks a lot Eddy!
Mudify Team was quick to answer questions and kept me informed on order updates. I was very pleased with their service and I love my OME lift kit!
Service was great. Got my quick needs handled same
Day and stemless. Miguel on the chat was knowledgeable and got it done. Thanks again.
Hey William, thank you for taking the time to leave us review. We are glad Miguel could help! We appreciate your feedback and will use it to continue providing the best service possible.
I was called to provide info for parts not displayed on the website. My order shipped the next day.
Hi Juston, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
First off very satisfied,
So, I have been scammed before and you can call me paranoid cause now I almost only buy from companies that exist on better business bureau, but I took a chance and I'm glad I did. I submitted my order for the gen 1 Tacoma old man EMU heavy and within about 24 hours I got a shipping notice. This was a split ship, a box and 2 leaf spring, 3pks all together. It got to me in about 5 days. However, 1 leaf spring was missing and FedEx showed it just stopped making progress at some point. I reached out flustered via email and I got a response within a few hours saying they would check into it. Within 24 hours of that first email, I was asked what l was missing and a new package was sent out. I believe expresse shipped cause i got it in what seemed like 3 days. From the first email to the shipping I think that was around 48 hours. I'm sure everyone has a nightmare story about buying stuff online, especially something that has a lot of money tired up in it. I have to say no nightmare story here. This company was courteous and communicative and despite have a shipping snafu, I would buy from them again. I know they will take care of me or any other customer and with a good attitude, which is key these days.
Also worth a mention, they send you everything you need. They kit the kit so to speak. If you buy this set up from most places, you have to toss in some exhaust hangars and you also have to punch out the bushings the springs to put in the nicer ones, but this company takes the guess work out of that and has it kitted to reduce some of that hassle. I relay appreciated that. Their kit price was extremely competitive and after seeing they add-ins that were included, it was hard to look anywhere else.
Thank you!
They've been quick and easy to deal with. Will definitely shop with them again.
Hi Nathan, thank you for taking the time to leave us a 5-star review. We appreciate your feedback and will use it to continue providing the best service possible!
Love that they call to verify order and make sure you have everything you will need.
Thank you so much for your review, Josh!
Nicely packaged and fast shipping; mudify's website is easy to navigate and customer service was
Hey Harvey, thank you for taking the time to leave us a 5-star review. We appreciate your feedback and will use it to continue providing the best service possible!
Joel was on it called checked by phone on my order made sure we had everything correct and sent it
Hi Matt, thank you for taking the time to leave us a 5-star review. We appreciate your feedback and will use it to continue providing the best service possible!
I haven't installed the suspension yet but customer service was excellent.
Good price and great customer service
Right what I needed
Hey Aristoteles, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
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Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify started circa 2009, with retail operations not only in the United States but in Latin America.
In 2021 Mudify launched its website in all the United States territory.
Hi Terri, we're sorry to hear that your experience with us did not meet your expectations. We value your feedback and will use it to improve. If you would like to discuss your experience in more detail, please reach out to us directly so we can make things right. Thank you for taking the time.