Musescore.com

BE CAREFUL. This website is very deceptive. So easy to click a button, think you're subscribing to 1 week trial and get the full annual cost charged. I contacted their Customer Support within 10 minutes of the accidental purchase (I even cancelled my subscription without using any of their music) and I was still refused a refund. What a joke! I used to buy individual scores through their website. Never again! I'll be reporting this company tomorrow and taking my money elsewhere to more honest merchants.

As many people have already reported going back months, MuseScore.com refuses to give refunds. They offer a 25% refund, but that's not the same as a 100% refund. The site advertises quality transcriptions. After signing up and downloading the transcription I wanted, I found out that the score was incomplete. When I asked for a refund, I was ignored. When I went through PayPal, they did answer, but only to offer me 25% of my $54.99. The MuseScore app is wonderful and I have been using it for years without problems. It is a shame that the sister website is run by grifters.

I unknowingly tried 1 week free trial & although I cancelled within 24 hours they still charge you the yearly fee even thought you cancelled in the allowed supposed weekly free trial timeframe. So just warning others that its not a free- trial but basically fraudulent charge as you are not authorizing it & they refuse to refund you.

I purchased a one year subscription only to find I still have to pay for every score I want to download or print.
Within 2 hours I requested a refund and they have ignored every email.
When I gave a poor review they suggested I contact them. On the same email address I had already been contacting.
They play the waiting game for my patience or my PayPal complaint to expire.
Don't fall for the same thing people. Read the thousands of poor reviews. I wish I had!

I tried the free trial. Very limited number of scores, to expensive. No option to cancel the subscription on the website even before the end of the free trial.
I tried to contact customer support and they are not helpful at all, they did not want to help me cancel the subscription before it renewed and only offered me options that it brings them more money.

They didn't give me a seven day trial as promised and they charged me immediately and wouldn't give me my money back and then they charged me $99 seven days later that I never agreed to and it they wrote me back never cared. I had to get a new credit card and go through all the hassle because they are scam artists and they steal. Do not ever even try because they will just keep taking your money and you will have to get a new credit card. They make it impossible to quit annd impossible to get a refund and I never even got one song from them. What scam artists!

They've taken money out of my account I had no idea about. Their practices are scam like and misleading. Can't get someone to help me from the company. AVOID.

DECEPTIVE COMPANY!
I wanted a piece of music and the only way was to sign up on a subscription but it did not say in any terms that they would be charging my account $39.99. I never agreed to that before they charged me. It is very deceptive practices that they use. I immediately, withing 10 minutes, canceled with them and requested a full refund. After many emails of requesting my full money back, they are only offering a portion. DON'T USE THIS COMPANY. THEY ARE DECEPTIVE FROM THE BEGINING. I will be talking with my credit card company to deny the charge.

The process for signing up for a trial account is deceptive. The process for requesting a refund is a scam. You have been warned.

I am so happy I found MuseScore the piano sheet music is amazing from beginners to advance and you can download without any issues. MuseScore has a wide variety of sheet music for piano and they are so amazing. Thank you MuseScore!

This company refund methods are of authentic thieves. I signed in for a 7 day trial in musescore.com on june 21th to see ONE score i have curiosity about, i thought i have cancelled properly the trial (maybe some mistake doing it), June 28th to my surprise my CC was charged 69,99€. Same day i send a refund request to customer service, they replied offering only a parcial 35% refund or a extension of 10 months of the contract, i replied same day i was not interested and demanded a full refund. Till today, July 2nd there is no response by this company. They have an address in Cyprus, European Union in their website, so the should know that according to european law there in something called RIGHT OF WITHDRAWAL of 14 days on every purchase made online. My demand is in compliance with EU law and they are simply ignoring my request, refusing to refund the payment made. I have no choice but going with my conselour and demand legal actions and fines against this company for failing to comply to european regulations (there is huge fines in the law). AVOID AT ALL COST PUTING YOUR CREDIT CARD DETAILS IN THEIR WEBSITE!

Click the "Start Free Trial" button and it will trick you into signing up for a full subscription. Ask for a refund a few days later and they will only do a partial refund. The typesetting on many of their arrangements is poor. It's a company in Cypress. BEWARE--they are a shady company and will steal your money.

I was honestly helped by Musescore with my refund request. This was with my subscription to a bi-annual pack, paid through credit cards.
The keys are to:
- Request them asap when you see the credit card is charged
- Request through both email & website refund page
- Check the credit card carefully to see if it blocks anything that may affect transaction process

🎵 As a music enthusiast, I stumbled upon **MuseScore** during a late-night search for composition courses. Little did I know that this digital treasure trove would become my trusted companion on this journey. MuseScore envelops you in a symphonic embrace—whether viewing and playing scores or diving into music theory and composition. Armed with MuseScore's intuitive interface, I can compose my own melodies and complete songs. MuseScore isn't just software; it's a place to explore your creativity, compose your opus, and let MuseScore be your muse. 🎹🎼 *Note: This review is purely subjective, but my heart sings in agreement.* 🌟

I signed up for a free trial and tried to follow the cancellation instructions. Cancel subscription did not appear in settings. Couldn't find an email or phone so tried the chat bot several times. No response, and I was charged for the full year. I tried applying for a refund and got a message that my account doesn't exist. I saved screenshots of all of my communications with the website and am on the way to my bank to report fraud.

Avoid these dishonest lowlifes. MuseScore are bait-and-switch thieves desperate to scam a few bucks at a time from people who had no intention of choosing a longer subscription. Same experience as others. They initiate a series of splash screens starting with taking the 7-day free trial and pepper you with upsell screens as you are simply trying to complete the registration. At the end of it all, charged $39.99 for a PRO+ subscription I never wanted. Despite canceling and contacting support within MINUTES of the transaction, they insist that I "was fully informed when I chose the subscription" and at most policy only allows 3/4 refund. To hell with them - this is what they get for their $10. Crap company. Dishonest and desperate just to hold onto $10.

UPDATE: It took two emails just to get the initial partial refund. One more email, a scathing response to their automated customer service feedback survey, and this online review finally got them to refund the remaining balance. They are still a 1-star company for cheating so many people, but if you've been cheated keep hammering until they do you justice and return your money.

My son found free music from this site that he wanted to play. He thought that he would need a proof of purchase to use the piece in competition, so he thought he was accessing a free tril and used my email account for it. I contacted them immediately to let them know that it was NOT an approved purchase and even with a paid subscription the music did not have what he needed, so the site is useless.

Clicked a link for a free trial and was charged nearly $100AUD immediately.

There are so many reports of this happening it's clear the site is designed this way to trick people. After several support requests they have refunded nearly 80% of the amount. DON'T ACCEPT THIS! You can still file a chargeback with your bank and get all the money back. The best part is that each chargeback costs them money, particularly if they've split it across two charges. If they get enough chargebacks their merchant account will be closed, so please keep doing this! Do not accept their refunds! You are owned the full amount if they have tricked you with their free trial scam!

I signed up for a free trial, and then they automatically charged me $39.99 IMMEDIATELY. I canceled the subscription and contacted support for a refund, and they are absolutely refusing to give me a full refund. The most they are willing to give me is $30 (initially they only offered a 25% discount until I refused and brought up their Terms of Service), which is $9.99 less than what they took from me.

They are intentionally misleading, so do not do a single thing on the website without reading the fine print and taking screenshots of every step in order to dispute it when things go wrong.

When clicking "start free trial, " you are funneled to a discount page with no explanation that you forego the free trial by accepting the discount. It's called a "dark pattern" in web design

Paid for one years sub then got a surprise when I was billed for second year.
I quickly tried to cancel however they said it's already been done and too late. I received a part reimbusment. I was not happy so I cancelled and will not use again.
A lesson to be learned for all, check your subscriptions for any company on PayPal for auto billing. You can actually cancel on PayPal.

Other reviewer here is quite right, this site charges a full year of payment after free trial. This is 49$, I end up getting a 40% refund. I don't like this business practice.
Site itself is quite nice though.

There too many incomplete partitures. I.e. Chopin sonata op. 65: many third mouvement scores, none of the other mouvements. The same applies to many other scores (i.e. Bahms, Schuman etc.). I wonder why this occurs and why nobody has taken care of completing the scores that are otherwise pretty useless.