Musescore.com

Offers free trial but put on pop up which charges full price when clicked as it waives free trial. No contact details and have set up terms and conditions to get prevent refund.

Avoid if don't want to be cheated out of your money

To be brief: DON'T EVER SUBSCRIBE!
I took the one year abonnement at 69.99$ last year, it was fine until recently.
I got billed 209.97$ out of the blue without any warning of an increase in price.
I am currently asking for a refund, will see how it goes...

The free trial is a scam. They charge you full year subscription before the trial ends and there is no reminding email about the expiry. The next email you will get is a invoice. When trying to dispute it no one answer your request. And the service is cancelled by them and I got charged for 15 dollars and I can;t even use anything service on the website..

Baited into a free trial but they switched me to 1 year subscription of USD40 instead.
After raising a dispute with my credit card company, they offered 25% refund.
My credit card company followed up on the dispute, and they raised refund to USD30.
I will not pay the USD10 for something that I want to cancel after just 2 days of free trial. This review will stay until I get my full refund.
Finally got 100% refund after my credit card company disputed MuseScore's charges. MuseScore now wants a 5 star review. Do they deserve a 5 star review?
MuseScore: "If you are satisfied with the solution to your problem, please change your reviews to 5 stars on Trustpilot and Sitejabber"

We tried out the free trial to get a song for the piano. After printing it on the "free trial" it charged us for the entire year and would only give back 25%. This website is an awful scam and should be avoided. You WILL lose your money if you use Musescore.

Make sure you do not enable auto renewal, it is very difficult to get your money back if the renewal goes through. I cancelled after 1 day and they offered a 45% refund, it's a scam. Plus all the sheet music I actually wanted needed an upgraded subscription. Musescore is a waste of money, look elsewhere.

I am honestly surprised that there are still websites up which try this. I thought this was a thing of the past. They offer a free seven-day trial and charge $39.99 immediately.
When I requested a refund, I got an email that offered me a 25% discount or an additional six months for free. I'm not looking for a discount - I'm looking for a refund.
Obviously, I opened a PayPal case.
Wow, I really really hope these people change their business practice really really really soon.

Musescore claims you can cancel your free trial and then charges you for a FULL YEAR subscription with no recourse to reverse the payment. They haven't been responsive to my requests showing my attempts to cancel the subscription prior to the free trial ending. Absolutely awful customer service.

Signed up for the trial period and neglected to cancel in time. Asked for a refund and got the same canned response as other people and had no initial reply to my request for a full refund. After filing a dispute with PayPal I got a reply from them saying they would give a full refund but couldn't when the dispute in Paypal was open.

That last bit is simply not the case. Paypal states on their dispute page that they do not advise cancelling a dispute UNTIL the refund is issued. I've replied with this information to them and am awaiting any sort of refund.

This company is a scam! They advertise a free trial but charge before the free trial period is complete. Then if you cancel a service you do not intend to use on the actual day the free trial ends, they still charge you for a years worth of a service. There is no way to downgrade to the service or select what type of service you want after the free trial either! And good luck trying to go through your credit card company, they will just say "product was sent and received". What product, this is a service that wasn't provided and not wanted and charged without my consent! I should have done my research on reviews before I signed up for a "trial", hoping to help one of my students learn a difficult piano song. For just trying their scores this was a total waste of money and effort! I will never recommend or use this service again.

Absolute $#*!! Made me subscribe to download 1 sheet of music! Absolutely will not use again! Website is confusing to navigate as a new person! Awful!

They personally helped me through an issue with my Pro account. It was very nice of them to contact me after I had given up on trying to find a solution.

How can they sleep at night. Scammers. Lying website with a "free trial", that leads to a $40 subscription. It was NOT clear, despite what support tried to gaslight me into believing. Reporting them to bbb.

I recently signed up for the 7-day free trial and was charged $59.99 AUD immediately to the bank account. I have cancelled the subscription on the same day and am awaiting their response to my refund request. All through the free-trial process, it was advertised that "You won't be charged during your trial period." Blatant scam.

On 11/28/23 I signed up for a "free trial" but canceled within hours on the same day. My credit card was charged $39.99. I emailed the company and got an automated reply that they had received my email and if I wanted to apply for a refund I would need to fill out a refund request, which I did. I then received an email asking me if I was satisfied with support. Of course not. I haven't received any further communication from them after repeated attempts. I only clicked on 1 star because there isn't an option for none. Beware of the "free trial" - no such thing. Not sure what to do at this point other than to file this review and encourage anyone NOT to sign up with them. Update: the company did eventually refund, but not until after many unanswered emails and after this bad review. They claim I didn't sign up for the free trial. But I did. Their free trial offer was very confusing to begin with. So if I didn't, then they used a bait and switch trick. So my advice is still to beware.

Like many others, I was tricked into paying $40 for a yearly subscription. I cancelled not even an hour after subscribing and did not use the service. After a few back and forth emails with customer support, in which I had to quote their TOS to them, I eventually was refunded $30 and my account was changed to a monthly subscription, meaning I now paid $10 for a month of the service, most features of which are useless to me. Awful customer service and predatory business practices.

I agree with the numerous other reviews. This company uses a vile bait and switch tactic. You sign on a link for a free trial and somewhere along the way it switches to a full PRO membership without making it clear. Immediate refund requests are met with a canned response offering an extended membership or 25% refund. Really wish I'd found these reviews before falling for their scheme.

It is totally within their right to have an auto renew policy. But, it is super scummy. I signed up a year ago, must have been the free option because I've never made a payment for any subscription to musescore. Today I am charged $69 for the PRO+ account. I immediately complain and file for a refund, offered only 55% refund or an extended membership. It's obvious this is a "problem" that countless customers have complained about for years. But it's not a problem, it's their method of making money. They make their money because you forget. Doesn't speak highly of their product if they must rely on tricks.

Wish I had come here first. As with so many others here, I was mislead regarding the free trial. Card was charged and the 1 score I wanted to download, was unavailable due to copywrites. What a waste! My refund request was submitted, but reading here I don't expect much in the way of consideration. Crooked company!

They don't refund when you don't want!
I tried the tool for 1 year and them they automatically renewed without any notice. At the same day I asked for a refund because I don't use it and there are not so many songs, but they refuse it.

Clicked on for a free trial and immediately had £39.99 deducted from my credit card. Contacted their so-called customer services and was only offered a choice of six-months additional membership at no extra charge or a £10 refund. Complete refusal to engage further. I accepted the refund, but all further attempts to contact them were ignored. They kept sending me e-mails asking if I was satisfied with their response and I kept replying "what response?".
Just wish I had used Paypal as I would have had some recourse, with credit card under £100 there's nothing I can do, except leave reviews!

Good luck to all. Interested in seeing this company's profit and how much of it comes from refused request refunds. Seems like it should be profitable for folks who are continually use the service but what do I know. The support team was unhelpful over the week that I complained. Stay away!

I'm not someone who EVER writes reviews but felt I had to in this case. I signed up for the 'free trial', decided I didn't have use for the product and deleted the app a few minutes later. I then noticed a charge of $52.99 on my credit card so got in touch with their customer support team to see what happened. They let me know that I'd selected a payment version that didn't include a free trial (what the heck kind of payment option would deactivate the free trial period and why would anyone choose that if they saw it in the description?!) which I surely would not have chosen to do if it had been clearly communicated. I asked them kindly to reconsider their decision since my 'membership' was so ridiculously short lived and they are not 'able' to help. Watch out for the fine print which likely scams a LOT of people into an 'irreversible' charge!