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Musescore.com has a rating of 1.3 stars from 219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Musescore.com most frequently mention free trial, credit card, and customer service problems. Musescore.com ranks 119th among Instrument sites.
This company does not typically respond to reviews
I am so happy I found MuseScore the piano sheet music is amazing from beginners to advance and you can download without any issues. MuseScore has a wide variety of sheet music for piano and they are so amazing. Thank you MuseScore!
I agree with a number of other reviewers that this company's sales tactics are designed to be confusing. I wanted to get a free 7-day trial and thought that's what I was signing up for. There wasn't a page checkout page with the price clearly stated until after I checked out with PayPal and discovered I'd just paid $55 for something I don't want and can't use. I'm hoping their customer service dept. will refund the ridiculous fee. If they do, I will amend this review.
Never never agree for a pro plan. They will charge without any prior notice. Although they say that you agreed yourself, using the common sense it is clear that after a year anyone will forget about subscription.
They charged me $#*! ton of money without prior notice and refuse to refund.
I mistakenly did not cancel the free trial. My fault.
I emailed customer service. They essentialy told me too bad. I acknowledged it was my error. They offered a 35% refund. Seriously?
Again, this was a user error (mine).
They DON'T care about their customers though, be warned!
Tip for consumers:
Don't use this company
Products used:
The one with horrendous customer service
Me, I play the trombone since about 8 months, and Im very passionate about it.
I saw some YouTubers use a notation software, and I didnt even know those existed, so i searched for one.
A free and working one.
After a few months, I still think Musescore is a great option for anyone, and I would rate it 5 stars any day.
Anyone should give it a try.
Tip for consumers:
the key binds or how we call them, idk
Products used:
everything
As so many others have reported, this company advertised a free trial to download digital music from their website, https://musescore.com, and then without my authorization, fraudulently charged my credit card for an annual subscription with automatic renewal charges. When a full refund was requested, the company refused the refund by attempting to negotiate. I have filed a formal complaint and request for investigation of deceptive business practices with the FBI Internet Crime Complaint Center (IC3). I have also notified additional international law enforcement agencies and have had to cancel the credit card number used by this website. Although MuseScore has now refunded the $39.99 unauthorized charge, I was told via email that the transaction charge was my fault, even though I selected the option for the free trial. If you are reading this post, you have likely already been victimized by MuseScore. If so, I encourage you to file a formal complaint at https://www.ic3.gov.
Hello Brian, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you have clicked this option and selected a plan without a trial. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected.
MuseScore will offer you a 'free trial', charge you $40 instead, and refuse to refund you even if you email them RIGHT AWAY. This clearly happens all the time, as they have an entire response at the ready for this exact situation. Any respectable company would provide a refund, but since they are purposely scamming people, they put the blame on their customers as a way to justify keeping your money. What a horrible experience and company.
Hello Tanna, Thank you for your feedback. I'm sorry, but we didn't advertise a free trial for the $40/year plan. This plan does not include a trial due to the significant discount on it.
To get your refund request reviewed, please fill out the form https://musescore.com/contact-refund.
I signed up for a trial and turned off my auto-renew settings expecting no email from them to tell me that my subscription was going to renew. SUPRISE! It $#*!ing renewed for whatever reason. Fine, its only been 2 days since the recharge, maybe like amazon it will give you a full refund or close enough to one? Haha nope. I was offered a 35% refund and or other pro benefits even after I told them i couldn't care about them. After sending them more emails about my situation, they completely went radio silent and didn't care.
Tip for consumers:
don't $#*!ing use it. you'll thank me later
Timeline of what happened:
- I wanted to download a music sheet and was lured into signing up for their free trial.
- They didn't make it clear about the subscription that follows the free trial.
- I get charged 49$ for a one-year subscription
- I emailed them immediately after being charged and they replied within minutes using their regular template with two options: A: refund 35% and keep the one-year subscription. Option B: no refund, keep one-year subscription + 10 more months. After I reply they stop responding.
- I am going through a dispute on Paypal to get the full refund but I am not that hopeful
If anybody has their detailed information please inform me so I can notify the authorities for fraud, or go to the police yourselves. Let's shut them down before they rip off more people.
If a business makes money by tricking and deceiving people it shouldn't exist. Especially when it involves music which supposed to bring people joy.
Tip for consumers:
Never give them your card information. Never ever. They are world-wide scammers, and seem like Paypal is helping them scam as well by not issuing refunds and helping them charge people for their monthly subscription
Products used:
No use of this service, I was scammed into subscribing
I signed up for an annual subscription and then when I logged in they asked for further subscription sign up and more money. In reviewing the website there is no easy way to find music to my liking and skill level. The site is very confusing and disorganized.
Financial bandits! No Free trial - they immediately charge you and then it is very difficult to get money back. They return just a portion of them. I am going to call PayPal to start a dispute because they, MuseScore, cheats people.
Hello Sergey, Thank you for your feedback. We offer a free trial for several plans. Yes, some of our subscription plans do not include a free trial period. It seems that you have chosen one of them. This information is specified in the descriptions of these plans. But, in turn, these plans are sold with a good discount.
Like many others, I was scammed by this company. It said there was a 7 day free trial, so I signed up. It was a lie. They immediately charged me $39.99 AUD. I have reported this to MuseScore (who clearly don't care and intend to keep scamming people as much as possible - see the other reviews below) and to PayPal. I will now proceed to report it to all relevant Australian authorities, starting with ScamWatch. This website is blatantly, shamelessly stealing money from people on a regular basis. I wish there was more I could do to protect others from being defrauded.
Tip for consumers:
This is a straight-up scam. Avoid at all costs, and please report them to all your local authorities if you have been scammed too.
Click on trial period and the subscription is switched in the sign up period to a one year membership.
No receipt is provided so you don't know until the money is taken from your account.
After this it is difficult to get a refund. They waste your time. I went for a charge back via the credit card company.
Support consistent refer to terms of service that no one agrees to during the sign up phase. (site relies on browsewrap Terms of services that are not valid in court)
Hello Richard, Thank you for your feedback. I'm sorry, but we didn't advertise a 5-day free trial. We have a 7-day free trial for some of the plans. It seems that you have clicked the "special offer" option and selected a plan without a trial. Since a subscription with a free trial period is preselected, if you wish to obtain a subscription without a trial but with a discount, you need to click on the "special offer" button. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans and at the final confirmation of your subscription choice, where you also authorize the purchase or the free trial, depending on the option you have selected. Also, you agree to our Terms of Service during the registration of your MuseScore account.
Scam that dosent work, they attract the client with fake promesses like free trial or free download, we put the number of credit card, and after I decided to go backwards because it's very complicate, they took the money and they would have continued if Paypal had not protected me. And again, I'm not sure because now I have to fight to prove that they are exaggerating. Run away from these crooks!
I signed up for FREE trial and then cancelled it 5 minutes later-£67 has been taken out of my account in that short time! PLEASE DON'T GO NEAR THIS COMPANY-I am currently in queue to PayPal to get money reimbursed
Hello Liz, Thanks for your report. Based on the provided info you did subscribe to the instant plan without a free trial period. Please contact us at support@musescore.com and mention the word "sitejabber" and your name in the body of the email. We will try to review your case ASAP and explain all the details.
Don't what ever you do sign up for there free trial and give them your PayPal details. They will still take your money even if you cancel before the trial period ends. PayPal aren't very helpful either.
Hello Pete, Thank you for your feedback. If you cancel your subscription, it is technically impossible to charge you without your authorization after the cancellation. It is likely that you did not manage to cancel the automatic renewal before the end of the trial period, which is why the charge was made.
When you sign up for their free trial, they trick you so that you cannot cancel it and they charge you anyway. Their support is not helpful and will only give you 40% of what they fraudulently charge you back. I highly recommend staying away from this company at all costs.
Tip for consumers:
Scam Artists
Products used:
MuseScore PRO
Hello Nick, Thank you for your feedback. You can always cancel the free trial on the website, in your account options, or write to us at support@musescore.com with a cancellation request and we will cancel it within 24 hours.
I had the same problem as many others here. I signed up for a 14 day trial and Musescore charged me for a full year for going over the trial date. That's around $65 Canadian. I'm even more suspicious now because people have left reviews both on Site Jabber and Trusted Pilot saying that the Musescore charged them after they cancelled their trial. I really didn't want to have to cancel my credit card but to safeguard myself against future charges, I will have to have the credit card company send me a new card. Always read reviews before signing up for anything. Rather than read a 10 page terms of agreement, actual customer reviews paint a more accurate picture of a company's business practices.
Tip for consumers:
Don't sign up for any free trials.
I signed up for Musescore to download some sheet music but did not want to commit to a subscription yet. On the site, it said there was a 2 day free trial so I signed up put in my card information. I get an email from them and they have already taken $40 out of my bank. I emailed them and they said the trial was for another subscription, but I clearly remember it being for the one I bought. They only offered a 25% refund. Super pissed and upset and never supporting this company.
Hello Jennifer, Thank you for your feedback. We offer only a 7-day trial period for some subscriptions. We do not have a 2-day trial period. However, some of our subscription plans do not include a free trial period. You have selected such a plan. This information is specified in the descriptions of these plans. But on the other hand, these plans are sold with a good discount.
I do not recommend this service. The only way to contact them for any "help" is via email, and the delay in waiting for a reply can often take too long.
I had been under the impression that I cancelled my subscription to their service when I received a notification that I would be charged. I sent an email, and the reply stated that my account was cancelled and I would not be charged in the future. At the time of their reply no charges had hit my bank account. The following morning I discovered that they charged me anyway.
Since there is no way to receive any sort of timely communication with them, I am forced to dispute the charges with my bank and notify authorities of theft.
Hello Elizabeth, thank you for your review.
If a support rep told you that the subscription was canceled, this means you have two MuseScore accounts and you started subscriptions with both of them.
One trial was successfully canceled before the end of the test period but the second one was not. And unfortunately, you contacted us via the account with a canceled subscription.
Please contact the rep again mentioning my message (you can simply paste the link to this review) and I'm sure you'll receive the correct response.
We're waiting for your message!
It's very strange to me this scam company still exist.
Do not give them any bank details, they will keep charging you even if you cancel your subscription and they won't give you your money back. (mostly, they don't even respond to e-mails). I contacted my bank, that's the only way I could get my money back.
Tip for consumers:
do not use this website
This company is the WORST! Tried to sign up for a free trial and they charged me for a whole year. When I explained to them their site was misleading and wanted a refund they offered me a partial refund. Wow terrible business, everyone stay away from this company. They are shady and greedy people.
Tip for consumers:
This company is the WORST! Tried to sign up for a free trial and they charged me for a whole year. When I explained to them their site was misleading and wanted a refund they offered me a partial refund. Wow terrible business, everyone stay away from this company. They are shady and greedy people.
Products used:
This company is the WORST! Tried to sign up for a free trial and they charged me for a whole year. When I explained to them their site was misleading and wanted a refund they offered me a partial refund. Wow terrible business, everyone stay away from this company. They are shady and greedy people.
Hello Matthew, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. This information is indicated in the descriptions of these plans. However, these plans are offered with a good discount. Yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms.
I signed up for a free trial and decided this wasn't the right site for me so I went to cancel my subscription, it was incredibly difficult to find and after I thought I had unsubscribed they still charged me $69.99. When I asked for a refund they tried to get me to extent my subscription instead, finally they offered me 35% refund and told my I was out of luck.
Don't make the same mistake I did, make sure you get an email confirmation that you cancelled, or just stay away there are so many different sites.
Tip for consumers:
Stay away.
Products used:
None
Hello Keaten, Thank you for your feedback. Canceling the subscription is actually very simple. It's just a few steps. 1. Go to Account Settings or click your profile icon located at the upper right of the MuseScore website and choose 'Settings' in the dropdown. 2. Then open the 'Subscription' section and click 'End my Free benefits' button.
Unfortunately yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms.
So, I signed up for a 7 day trial. I was charged immediately. When I contacted customer service, they claim that I didn't sign up for the 7 day trial and just offered a 25% discount. FALSE advertising!
Hello Holly, Thank you for your feedback. Yes, some of our subscription plans do not include a free trial period. However, we cannot immediately charge you money upon pressing the "start free trial" option. There are several more steps involving selection and confirmation of the plan, as well as confirmation of payment information. Since the subscription with a free trial period is pre-selected, to get a subscription without a trial but with a discount, you need to click on the "special offer" button. It seems that you clicked this option and chose a plan without a trial. This information is indicated in the descriptions of these plans and on the final confirmation of the subscription choice.
Absolutely horrible customer service. I forgot to cancel a subscription and requested a refund the day they billed me. I got an email a few hours later stating that per their terms of service, they could only refund me $160 of the $240 I was charged. I read the terms of service, and it does not state a refund limit ANYWHERE. I had to email them back twice to get a response and they ended up refunding me nearly all of it (they still have $20) and said it was out of "goodwill". I am in absolute shock. Horrible company.
Hello Ash, Thank you for your feedback. Yes, our refund policy does not imply a full refund due to licensing agreements https://musescore.com/legal/terms. Quote: "For annual subscriptions, if you cancel your subscription during the first fourteen (14) days of your subscription term you can receive different offers from MuseScore depending on your usage period and activity (see 4.4) including receiving a refund of the difference between the then-in-effect and current annual subscription fee to which You are subscribed and the then-in-effect and current monthly subscription fee. Your account’s auto-renew function will be turned off and no recurring periodic charges will be charged at the end of the subscription term. As a courtesy to you we will convert your Account to a free account."
Apparently the company claims the free trial was not "clicked on" in the subscription process so they charged my card in full for an annual subscription. I cancelled within 5 minutes and now they will not refund the money. They are only willing to refund 25% of my money yet I never used the service and again cancelled within 5 minutes of their charging my credit card. This is a complete scam. Stay away!
Products used:
In app Purchase
I often need to download music onto my devices. I thought musescore might be a good company to get sheet music from. I opted to try the free trial for a week to see if I liked it. The offer clearly stated I would not be charged at all until the third day. I downloaded some songs but found they didn't have the same chord patterns I am used to. Since they weren't what I wanted, I decided to cancel my free trial less than an hour after starting. I had verified my email already and put in my credit information. I found musescore had charged me $39.99 without my authorization and when I emailed them to ask them to refund me for the transaction I hadn't been aware of, they offered a 25% refund. I've read a lot of similar reviews, it seems to be their chosen way to scam. I disputed the charge with my bank and emailed musescore to let them know. It seems most of their emails are impersonal and automated so I doubt anyone is even reading my emails.
Hello Laurinda, Thank you for your feedback. I'm sorry, but we didn't advertise a free trial for the $40/year plan. This plan does not include a trial due to the significant discount on it. Yes, we offer a plan with a 7-day free trial period. This plan was pre-selected by clicking on the "Start free trial" button. However, you did not start the free trial. Instead, you selected a 12-month plan at a discounted price by choosing the "Special Offer" option during the subscription process. Thus you did purchase 1-year subscription directly. Yes, our refund policy does not imply a full refund due to licensing agreements, but you can create refund request by ToS to receive the maximum possible refund: https://musescore.com/legal/terms.
Gain trust and grow your business with customer reviews.
Hello TAH, Thank you very much for your feedback. We are glad that you enjoy using our product. If you have any suggestions for improving our service, we would be happy to receive them at support@musescore.com