Musescore.com

Charged my account for this service. The account was canceled; it doesn't even show as a valid login or password. Refuses to refund my money for services not provided!

The site directs you to the 1 year subscription instead of the free trial and refuse to refund.

It's just SCAM!

They even didn't send me an invoice after they charged me.

Is it even legal?!

I'm also struggling to get my refund of 69.99 for an annual subscription I want to cancel. I was intending to cancel on the trial end date but it ended a day prior (my mistake for misinterpreting the wording) and they refused to refund and offered other membership deals as mentioned by other reviews. I explained that it was my honest mistake for misunderstanding their trial end date and I found their service to be of little use for my needs after trying their services. They still refused to refund the full charge. I've never dealt with an online merchant so desperate to make very little penny and lacking any customer care. I've reached out to my credit card company to dispute this charge. Wish I had read reviews before trying Musescore.

My payment notification:

MuseScore subscription
Hi ******,
This is a subscription receipt for MuseScore.
Manage your billing info and see all your invoices and receipts here
https://musescore.com/user/********/subscription?from=email_payment
Your email: ******@yahoo.com
Subscription: MuseScore Pro Plus 12 month subscription
Amount: $69.99
Need help? Contact us at https://help.musescore.com
Sincerely Yours, MuseScore Team

Musescore is TRASH. I signed up for their free trial to get ONE song that turned out to not even be there so it was all a waste of time. I thought I cancelled the free trial but found out that I didn't when I was charged for an ANNUAL subscription. It was $120!. I emailed them straight away and explained that I accidentally didn't cancel the trial, I don't use musescore and so would like a refund. I literally emailed them the DAY the subscription renewed. Every time they got back to me it was someone completely new. They all explained that it was completely consentful and offered either a partial refund or like an extra 10 months of top of this subscription, basically ignoring the fact I said I don't use it at all. Every time I asked a question it was ignored and when I asked them to call me they said no. SUCKY service and I will NEVER be using musescore ever again. Didn't even get a partial refund in the end. DISGUSTING.

Missed the end of my trial, got carged and conctaed them for a refund. The girl instantly responded to me and refunded my money back. Really it's almost 2021, but these people stay real

Service is great if you are a music teacher or someone who needs access to sheet music every day/week. The problem arises when you try to use the free trial or cancel your membership.

They advertise a free trial and then trick you into signing up for a year-long membership, with tiny print being the only thing to tell you that you are actually being charged.

Completely unbeknownst to me, I was charged 30 dollars for a yearlong subscription. After emailing them for over a week trying to get a full refund, the best offer they gave me was for a 25% refund on the yearlong subscription that I had owned for 15 minutes before canceling. When I declined this offer, they turned on their auto-response bot and I got no more responses from them.

30 dollars may not be a big deal for some, but for a college student paying their way, it's groceries or several days of parking at my job. The only way to get a refund seemingly is to complain online, so here I am.

Such a shame when otherwise good companies with good services resort to such scummy practices to earn an extra buck in tricking people. Shame on you, MuseScore.

If you read other reviews, you know Musescore does not wanna give refund for your accidental subsription.

I'll guide you through the steps to get your money back if you paid thru Paypal.

First, get in touch with Musescore customer support through email. If they respond, you can go back and forth with them, asking for a full refund instead of their proposed options. They probably cannot help as usual, so you'll go to Paypal.

In the payment details of the Musescore subscription charge on Paypal, find the option to start a dispute. I won my case with the reason "Item not received" so you can do that or try another reason if you are feeling confident. Alternatively you can call Paypal customer service and they will start the dispute for you.

Notes:

- The maximum refund offer I got from Musescore was around 80% and I accepted but they wanted me to close the dispute before they give the refund. Other reviews said they would stop replying after the dispute is closed so I followed through with my dispute and won after a little wait.
- You'll need to build your case in the dispute so go tell Paypal what happened, maybe with screenshots of email conversations, or with link to other Musescore reviews
- There is a time limit from after the payment date until you can start a dispute so don't be too late.

If this helped you get your refund, feel free send your appreciation to my Paypal: https://www.paypal.me/KommanderKa
So I can fund my education

I was also part of the trial scam, which is unfortunate because otherwise the service itself would be interesting. I requested a cancellation last year, and 1 year later my account was still active and I was charged again. They force a deal on you, albeit you have already made clear that you wish to cancel the subscription. As a subscription business entrepreneur myself, I'm aware of the legal implications associated with creating a barrier for customers to leave your service. A reminder to everyone that it is illegal in the US to charge a customer without their consent after they have requested a cancellation, also illegal to not notify the customer that the auto-renewal is due, and Musescore is guilty of both. Two years in a row. I am once AGAIN requesting my refund, which they are refusing to issue, while trying to force me into another year subscription. AGAIN, THIS IS ILLEGAL. I am already looking into taking legal action against them should they not issue a full refund. Customer beware.

My music teacher sister uses this site for free and sent me a file to transpose to the instrument I play so we could play duets. I had some issues, so I went to musescore. It seemed OK, so I signed up for the free trial. Things went OK for an hour or so. I wanted it on my iPhone, so downloaded the app. I was able to do what I needed and my sis and I had a fun practice session.

Three weeks later, musescore and apple.com charge me $229 for a year's subscription to a musescore learn that I have no record of wanting or ordering. They even charged sales tax! For what, I have no idea. All I did was download their free app to my phone. Now I have a year's subscription to something I don't want or need. I searched my email and there's no receipt or anything of the product.

Here's the good news: Paypal will refund my money.

Bottom Line: Musescore is a solid product, but be very careful about any emails or charges you get from them. You might end up with something you didn't intend to get and pay for.

SCAM! CHARGED for Basic $49.99 and PRO $179.99 AFTER CANCELING THE DAY I SIGNED UP. I signed up for the 7-day free trial basic plan. Found the music I was looking for but it required the pro plan and I was "allowed" to upgrade my free trial to pro. I did that and couldn't even download the ONE piece of music wanted. I immediately canceled the subscription(s) and HAVE PROOF. They charged me anyway. When I emailed customer support they offered a 25% refund or six more months of their useless product. I'm contacting my credit card company AND the Better Business Bureau. Such a scam. NOT LEGIT.

Do not sign up for this. Whatever you think you are paying, they will charge you more and you will not get it back. They are completely unethical, and their product is worthless.

I tried to get musecore so that I could use it to listen to music a band director of mine was putting on for us to practice to. I struggled to get the app to open the music he was sending. In an effort to resolve this I had clicked on try a free trial of Pro. It still did not work, so I clicked cancel my subscription and it went back to showing " start your free trial" I thought the problem was resolved until a week later a charge came through for 70$. I immediately contacted customer service thinking this would be easily resolved as I had not used the program and it was literally the day I had been charge ( in fact the charge has not even cleared by bank as I write this). Customer service responded and I was shocked at how unhelpful they were. They told me since I had not cancelled in the time frame they could not issue a refund but could give me 10 more months of a program I am not going to use. I had found a work around and did not need the Pro version nor ever will. I could do that or take 35% off the 70$. Ridiculous! I made an error in using the app and they are being difficult. DO NOT BUY THIS PROGRAM -- unless you are sure you want it and will use it. If its unhelpful for what you are doing like it was for me they will not cooperate when you try to cancel. Buyer beware!

This is an unethical company. I was looking to buy piano scores and I thought I had to subscribe to do so. WRONG. They use the subscription blurb on the website to immediately charge your credit card with AUD59.99 which is for a year's so called tuition which I most certainly did not want. I immediately emailed the company and told them I pushed the wrong button as I did not want a subscription for tuition and I got a generic reply stating that there were several options for me to take but NO REFUND. I have written to them 6 times so far and no reply. I am from Australia - they are in Cyprus. No phone number - no contact - other than email. Might as well talk with the wall. I have been scammed of my money in 2 seconds flat. This is not a genuine company but a fraudulent entity purporting to serve as musicians' service and product website. There are so many websites out there that are great and genuine - DO NOT USE - Musescore because it certainly not one of them. If I were more computer savvy maybe I would not have been hoodwinked but I think they intend the website to be confusing whether you have computer expertise or not. Scammers and fraudsters is not near what I think they are - they are worse. I have attached my Receipt for the amount they charged me.

**UPDATE — Musescore has refunded my payment in full. Overall the process only took 3-4 days to get the issue resolved, which is good. I'm still uncomfortable with the way the registration process went down, but they've said they're reviewing and improving it. It was frustrating and off putting to be initially be offered a partial refund, which is what made it feel scammy. But I'm pleased they've refunded in full at this point.**

Like many others, I was misled in the registration process. I intended to utilize the 7 day free trial and was immediately charged $40 for an annual subscription. I went through the refund request process which is really more of a reverse sales pitch process, triggering a "special offer" where I get the privilege of choosing to receive 6 additional months for free or a 25% discount. This is their business model apparently, swindle and mislead people into a subscription with an elusive free trial and when they complain, offer a modest discount in place of a refund. On lots of reviews like mine, musescore staff are replying to explain that the $40 tier doesn't have a trial because it's such a great deal as a heavily discounted rate. They fail to see, no one cares. They're flooded with negative reviews by people who were only attracted to their service by the words "7 day free trial", who were then immediately gouged for $40 and who are now being told, "because it's such a great deal". It's irrelevant how good a discount $40 is and it's severely out of touch for "customer service" to hop on here and explain the absurdity of their different subscription tiers in the comments instead of just doing integrity and refunding where they've misled.

I intended to use the free trial offer by musescore. As I proceeded, they promised me that I shall be able to try free of charge their music sheet library for 7 days. After that they would start billing me. Instead I was billed immediately CHF 51.- for a pro+ subscription. I had never intended to subscribe to that, and in the proceedings I didn't get the impression that I were about to subscribe to that heavily charged service. I tried to cancel the subscription immediately, but that was not an easy task. Even finding the unsubscribe feature is not so easy. DO NOT TRY A "FREE TRIAL" WITH MUSESCORE. YOU WILL END BEING BILLED IMMEDIATELY.

They help my kids to find their favourite music sheets and help us to be brave and try new compositions

It is easy and convenient

The customer care department is fantastic

Jose

I was looking for music sheets and found musescore. They offered a free trial but i need to entered my card information, I did and after quite some time I completely forgotten about the trial and they charged me $49 for a yearly plan (27th of May). I requested for a refund the day after (28th of May), instead of giving me a full refund they only offer me a 35% refund but i insisted to get a full refund and got ignored right after. I checked online and found out people get 40% to 50% refund, some even gotten a full refund but why do i get only 35%? I know it is partially my fault for not terminating the trial before they charge me but it would be nice to just ask if it is okay to charge the customers any money before doing it. Ask for consent, send an email asking whether the customer wants to continue the plan or not and no one checks their email all the time, just don't charge anything without the confirmation from the customer and terminate the service for them if they don't reply, because if they don't reply means they are not using it anyway. Just to let you know that money is to feed myself, it might not be much to some people but it is quite a huge sum of money for a college student. Very disappointed.
PS: i got the refund of $42 out of $49, it is not a full refund but at least i got back 85% of it

Unable to cancel, so you will be charged. Customer support is an absolute joke. I hope that PayPal will help me out!

They were very nice and helpful in refunding my accidental subscription that was 100% my fault. Would highly recommend the program :)

Beware, this company will stash your credit card number and charge you again at will. Don't do business with them.

Beware! Beware! I signed up for a 7 day free trial and the day before my trial ended I was charged a full year subscription and they did not have phone support to talk to anyone only email. By email I was told I signed and was aware and I did not meet my end. I cancelled one day before trial ended and got charged the day before the trial ended. So I signed up Dec. 21st and it said I had until December 28th to cancel. I was charged a full year on December 27th in which I cancelled that day. I took a screen shot of my screen showing that I was charged December 28th ( on their billing history page) but the day I was charged and the day I cancelled was December 27th! Makes no sense and I feel they are tricking people to pay for a full year when you are close to the end of their trial period. TOTALLY WRONG! Even if their site was totally amazing( which I did not think so) I would never want to do business with anyone who is dishonest and tricking/ scamming people like that! I will be fighting this.
So unless you are sure you want this ahead of the free trial don't signup for the free trial or you may get charged before trail ends and they won't want to give you a refund!

Credit card info was never submitting, the website is constantly laggy and difficult to navigate, annoying in-your-face self-sponsering of musescore PRO. Overall bad experience

Musescore helps me to find the necessary note sheets. Very easy to use. Thank you guys for such a useful product!