Muttzkuttztnclarksville

On 4/24/23, my daughter took our dog to her 11:15 appointment and got there by 11:10. At around 3:00, when we had not heard from them about her being ready, we called to find out her status and were told that she was not yet ready. We had set her up for a doctor's appointment at 4:00pm which was fast approaching, and we were also concerned that our dog would be stressed given the fact that she had not eaten in all this time. At about 4:30, I called to find out what was going on and spoke with Kaylee who explained that because they had had several big dogs who were not cooperative, it caused our dog to be delayed. I said that I wanted to speak to a manager, but I was told that there was not one available, but that she was sending my request to a manager for a callback.

After about 20 minutes, I called back and spoke with someone else who would not give me her name and I asked about the status of my dog, and I was told that she was about to be cut. At that point I was very upset and I again asked about a manager and I was told that one was not available, and when I brought up the fact that my dog had missed her doctor's appointment that was scheduled for 4:00pm, she stated that I should not have scheduled for her to have an appointment so close to the time for her haircut. Whaaaaat?!?!? She said that I should have allowed three hours for them to do what they had to do. Mind you, I had my dog brought in for an 11:15 appointment and it was by then almost 5:00pm. So how many hours does it take to cut a dog? If she had bothered to even LOOSLEY do the Math, she would have easily found out that by the time 3:15pm hit, that was 4 hours then! She was very rude. She would not give me her name, and she told me that they would not be losing anything by losing one customer because of how busy they were! What employee takes it upon themselves to speak on behalf of the company in this manner?

Now I have, weeks later, still not gotten a call back from the manager. The employee who would not give me her name said she was the Employee of the Month, believe it or not! Be careful about taking your pet to a place that would handle your time, your pet, and your money so carelessly.

I will NEVER do business with them again and I promise to advise as many others as possible to find a much better grooming service to support!