• Mypicture

Mypicture

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Overview

Mypicture has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mypicture most frequently mention customer service, poor quality, and full refund problems. Mypicture ranks 24th among Photo Printing sites.

  • Service
    85
  • Value
    78
  • Shipping
    84
  • Returns
    26
  • Quality
    73

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.3%
Positive
5
Neutral
1
Negative
10
23
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How would you rate Mypicture?
Top Positive Review

“Reggie”

Vicky S.
6/22/24

A photo of our beautiful dog who we lost at the beginning of May. So many people have commented on it and what a good image it is of him Thank you

Top Critical Review

“Terrible”

Anastasiia K.
8/14/24

Terrible. Will never order again from My Picture. Received an email that my order is awaiting dispatch 6 days ago (4working days). After this no information about my order. The custom service constantly says: "we will send you an email". An email about what? That on your website you mentioned that it will be 1-2 days, but it's not true? It was I present for a birthday. But unfortunately I will not be able to give that to person, as My Picture has terrible service. If someone want to use this company, kindly suggest you to read last reviews and find another company.

Reviews (497)

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customer service (41)
Thumbnail of user alicep9
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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February 20th, 2013

Just wonderful experience. I'm so satisfied with my order. I'm happy for canvas, delivery and everything else

Thumbnail of user danniw1
United Kingdom of Great Britain and Northern Ireland
2 reviews
2 helpful votes
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February 19th, 2013

Recommended shop! This is my first purchase and I will order another canvas here. Canvas looks amazing!

Thumbnail of user lorraineb28
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 17th, 2017

Very quick service with excellent quality canvas. Very reasonably priced too. Most definitely be using my-picture again..

Thumbnail of user marka84
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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October 13th, 2014

Really efficient and quick. Quality of the product was excellent and, in my view, great value. Thanks

Service
Value
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Quality
Thumbnail of user nigelt5
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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January 28th, 2014

I was very satisfied with both the service and product quality, I would not hesitate to use this company again, and highly recommend them.

Thumbnail of user juliec131
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 18th, 2017

Very happy with pictures, price very competitive and couldn't fault delivery.
I don't need 100 characters to write a review is my only complaint

Thumbnail of user lynnc90
Australia
1 review
0 helpful votes
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March 2nd, 2017

Not happy, sent the wrong picture. Offered £5 refund. It was a surprise gift for my neice and i was very upset that this happened.

Thumbnail of user charliec18
United Kingdom of Great Britain and Northern Ireland
3 reviews
4 helpful votes
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November 15th, 2012

Never thought my picture would look so great on canvas. I knew it will look good but not that great! Just love it! Thank you for well done job

Thumbnail of user joans325
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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December 3rd, 2019

Ordered a blanket with pictures of my granddaughters dogs on. When I received it I was pleasantly surprised
It was fabulous
It was great quality
Unfortunately I am unable to upload the pictue

Thumbnail of user helenc20
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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September 30th, 2014

I am very pleased with my canvas, I've hung it on my stairway wall and it looks fantastic! I will probably order more sometime soon.

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Value
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Quality
Thumbnail of user davidp67
United Kingdom of Great Britain and Northern Ireland
2 reviews
2 helpful votes
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November 21st, 2013

I am very disappointed with My-Picture. I paid for four canvas prints intended as gifts for my family and friends. Everything about the prints was poor quality. Their website says they use linen but what they sent me looks more like plastic than canvas, perhaps a mix of some kind. I paid for deep stretchers but instead they sent me thin stretchers stapled together to look like deep stretchers - except they are not. The print quality is generally poor. They say they offer 'guaranteed gallery style' but in 45 years of going to art galleries I have never seen anything as bad as the work they sent me. I have prints of similar pictures from two other companies whose products are excellent, so I know from experience what canvas prints should be if they are good. I complained to My-Picture and they dismissed it, also saying they do not offer refunds at all regardless of the problems. They also use 'co.uk' on their website and email, but actually are a German company from Cologne. They don't seem to understand what the problem is or don't care perhaps. I have lost money I can't afford to lose and need to have the prints re-made by a good company at my cost. I trusted My-Picture and now I feel very badly let down by them. I have sent details of my complaint to Cologne Chamber of Commerce for their assistance.
UPDATE to above review - 21 Nov 2013:
I am pleased to say that My-Picture have at last made a full refund on my order. I had almost lost hope after such a long time and so many emails to the company, but they have eventually done the decent thing and I appreciate that. As a word of advice to them I suggest they add a statement on their website offering full refunds to dissatisfield customers, and that they should resolve any issues much more quickly in future. That will greatly help to build customer confidence.

Thumbnail of user michellew24
United Kingdom of Great Britain and Northern Ireland
2 reviews
1 helpful vote
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May 22nd, 2013

This is a fantastic website! My canvas looks so awesome! I recommend the service. Website is really reliable and easy to use

Thumbnail of user donnab248
Australia
1 review
0 helpful votes
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January 30th, 2018

I purchased a canvas from mypicture Australian website. Canvas arrived 3 weeks later and product is excellent.

Thumbnail of user tracyt21
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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January 28th, 2014

Very impressed with the whole experience. Quick, and kept me up to do with my order from start to finish. Would recommend and will use again.

Thumbnail of user susanl2318
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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December 10th, 2021

My cushions arrived today they are absolutely fabulous would recommend this company to people looking for good quality product

Tip for consumers:
Nothing web site is set out easy to follow

Products used:
Cushion covers

Service
Value
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Quality
Thumbnail of user cherm5
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 17th, 2017

Ordered a few times and always happy with the product and service. I've also recommended you to my friends and family.

Thumbnail of user regk2
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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March 3rd, 2017

This is the second picture I have had done by My-Picture, and I am so pleased with the results. Highly recommended!

Thumbnail of user lisas377
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 17th, 2017

Fab service and a great product, exactly what I wanted. The canvas is of really good quality and the person it was given to as a present loves it.

Thumbnail of user abigails2
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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May 29th, 2013

I was a bit worried about the quality of my canvas, but colors are really good, good frame, canvas is stretched professionally. Really nice work

Thumbnail of user allanb22
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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November 8th, 2013

Easy ordering, excellent quality and a very reasonable price and a quick turn around. What more could you ask for?

Thumbnail of user staceyw7
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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September 29th, 2014

I have to say the speed and quality of the products is exceptional definitely be ordering more in the near future. Top class products

Service
Value
Shipping
Quality
Thumbnail of user daniellem87
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 17th, 2017

Got a canvas from here got one of my wedding pictures, I love it and everyone always says it's lovely. Would definitely get one from here again

Thumbnail of user loup2
United Kingdom of Great Britain and Northern Ireland
1 review
2 helpful votes
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September 18th, 2011

Give this bunch of cowboys (no offence to cowboys!) a wide berth. 2-4 days delivery? Try 2-4 weeks and still waiting:-( A disgrace.

Thumbnail of user leeh95
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 17th, 2017

Brilliant service arrived in good time. Brilliant quality it was a gift for my sister and she was over the moon with it.

Thumbnail of user tarab46
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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October 28th, 2016

My canvas arrived with lines through it they had the cheek to blame me. They wont replace it wont use again awful company

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No. #1 Rated Canvas shop in the UK on ReviewCentre and TrustedShops.? Cheap Canvas Prints.? Lowest Price Guarantee.? SALE -73%

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Thumbnail of user philippm3
My P.
Typically does not respond to reviews

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