Mypicture has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mypicture most frequently mention customer service, poor quality, and full refund problems. Mypicture ranks 24th among Photo Printing sites.
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A photo of our beautiful dog who we lost at the beginning of May. So many people have commented on it and what a good image it is of him Thank you
Terrible. Will never order again from My Picture. Received an email that my order is awaiting dispatch 6 days ago (4working days). After this no information about my order. The custom service constantly says: "we will send you an email". An email about what? That on your website you mentioned that it will be 1-2 days, but it's not true? It was I present for a birthday. But unfortunately I will not be able to give that to person, as My Picture has terrible service. If someone want to use this company, kindly suggest you to read last reviews and find another company.
Just wonderful experience. I'm so satisfied with my order. I'm happy for canvas, delivery and everything else
Recommended shop! This is my first purchase and I will order another canvas here. Canvas looks amazing!
Very quick service with excellent quality canvas. Very reasonably priced too. Most definitely be using my-picture again..
Really efficient and quick. Quality of the product was excellent and, in my view, great value. Thanks
I was very satisfied with both the service and product quality, I would not hesitate to use this company again, and highly recommend them.
Very happy with pictures, price very competitive and couldn't fault delivery.
I don't need 100 characters to write a review is my only complaint
Not happy, sent the wrong picture. Offered £5 refund. It was a surprise gift for my neice and i was very upset that this happened.
Never thought my picture would look so great on canvas. I knew it will look good but not that great! Just love it! Thank you for well done job
I am very pleased with my canvas, I've hung it on my stairway wall and it looks fantastic! I will probably order more sometime soon.
I am very disappointed with My-Picture. I paid for four canvas prints intended as gifts for my family and friends. Everything about the prints was poor quality. Their website says they use linen but what they sent me looks more like plastic than canvas, perhaps a mix of some kind. I paid for deep stretchers but instead they sent me thin stretchers stapled together to look like deep stretchers - except they are not. The print quality is generally poor. They say they offer 'guaranteed gallery style' but in 45 years of going to art galleries I have never seen anything as bad as the work they sent me. I have prints of similar pictures from two other companies whose products are excellent, so I know from experience what canvas prints should be if they are good. I complained to My-Picture and they dismissed it, also saying they do not offer refunds at all regardless of the problems. They also use 'co.uk' on their website and email, but actually are a German company from Cologne. They don't seem to understand what the problem is or don't care perhaps. I have lost money I can't afford to lose and need to have the prints re-made by a good company at my cost. I trusted My-Picture and now I feel very badly let down by them. I have sent details of my complaint to Cologne Chamber of Commerce for their assistance.
UPDATE to above review - 21 Nov 2013:
I am pleased to say that My-Picture have at last made a full refund on my order. I had almost lost hope after such a long time and so many emails to the company, but they have eventually done the decent thing and I appreciate that. As a word of advice to them I suggest they add a statement on their website offering full refunds to dissatisfield customers, and that they should resolve any issues much more quickly in future. That will greatly help to build customer confidence.
This is a fantastic website! My canvas looks so awesome! I recommend the service. Website is really reliable and easy to use
I purchased a canvas from mypicture Australian website. Canvas arrived 3 weeks later and product is excellent.
Very impressed with the whole experience. Quick, and kept me up to do with my order from start to finish. Would recommend and will use again.
My cushions arrived today they are absolutely fabulous would recommend this company to people looking for good quality product
Tip for consumers:
Nothing web site is set out easy to follow
Products used:
Cushion covers
Ordered a few times and always happy with the product and service. I've also recommended you to my friends and family.
This is the second picture I have had done by My-Picture, and I am so pleased with the results. Highly recommended!
I was a bit worried about the quality of my canvas, but colors are really good, good frame, canvas is stretched professionally. Really nice work
Easy ordering, excellent quality and a very reasonable price and a quick turn around. What more could you ask for?
I have to say the speed and quality of the products is exceptional definitely be ordering more in the near future. Top class products
Got a canvas from here got one of my wedding pictures, I love it and everyone always says it's lovely. Would definitely get one from here again
Give this bunch of cowboys (no offence to cowboys!) a wide berth. 2-4 days delivery? Try 2-4 weeks and still waiting:-( A disgrace.
Brilliant service arrived in good time. Brilliant quality it was a gift for my sister and she was over the moon with it.
My canvas arrived with lines through it they had the cheek to blame me. They wont replace it wont use again awful company
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