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Mypicture has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mypicture most frequently mention customer service, poor quality, and full refund problems. Mypicture ranks 24th among Photo Printing sites.
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A photo of our beautiful dog who we lost at the beginning of May. So many people have commented on it and what a good image it is of him Thank you
Terrible. Will never order again from My Picture. Received an email that my order is awaiting dispatch 6 days ago (4working days). After this no information about my order. The custom service constantly says: "we will send you an email". An email about what? That on your website you mentioned that it will be 1-2 days, but it's not true? It was I present for a birthday. But unfortunately I will not be able to give that to person, as My Picture has terrible service. If someone want to use this company, kindly suggest you to read last reviews and find another company.
The site was so easy to use and the resulting picture was brilliant, service was also so fast would recommend this site to anyone.
Fantastic service and my pictures look brilliant on my wall!
Excellent quick service and top quality
Very pleased with the ease of ordering, the delivery time and the superb quality of the finished canvas.
The website was easy to use, photo arrived well packaged & very quickly. The photo was well packaged & a good quality.
The canvas is so beautiful, the photo looks just like REAL! Thank you very much for the canvas. It's just so beautiful!
First class service, will definitly use again and have already recommended to friends and relatives.
Fantastic service, beautiful pictures, excellent prices. Would recommend to all, you wont be disappointed. Will most certainly use again.
Sent me a canvas of my daughter with her head chopped off, disappointed and have tried to contact them without success, can anyone help!
I have used this company on several occasions. Service, product, price and delivery time excellent.
Highly recommended.
Very easy to use website, great value, fast delivery and the canvas in floating frame looks fantastic!
Bought several pictures, very impressed with the quality and all at such a good price. Delivery was prompt too! Would definitely recommend x
Very good quality prints, well packaged, arrived quickly and ahead of anticipated delivery date. Exceeded expectations!
I ordered this after being let down by another online buyer super fast delivery and fantastic item looking forward to ordering again
As always, amazing quality with super fast service. Prices are unbeatable. Would recommend to anyone.
Always a great service it's nice to have photos sometimes rather than just checking them on the laptop
Arrived on time. Beautiful quality and amazing value. Overall happy with the product off My Picture.
I read the reviews about this site before ordering and the main issues seemed to be
1. Self build frames
2. Quality
3. Time scale
4 Not Contactable
5 Company in Germany
On the above I found that
1 Yes you do have to build your canavas and they are more than clear on this on there web site, I decided to take the £7 option and have them do it
2 The quality of the canvas I would imagine would be dependant on the quality of the picture I used a run of the mill camera 10m pixels and the quality of my images is fine the frames are cheap soft wood but you can't see these
3 They are slower than advertised I ordered on the 9/12 and recieved my order on the 22/12 but the did guarentee delivery for christmas and they have arrived
4 The do have an e-mail address which does appear to be a dead end which is always a concern when your parting with money
5. Yes they are in Germany but they don't hide this
Overall I am more than happy with mine the same products were £85 each with other companies I paid £34 each so for an extra couple of days wait they are a bargain, Will use this company again
Contrary to many of the other negative comments I have read on here about this site, I was aware that I would have to assemble the frame myself, and my order arrived incredibly quickly (3 days after ordering).
However, there were problems with 2 of the 5 prints I ordered. One was a very small problem that, for the price I paid, I am prepared to live with - there was a tiny black mark on the print, maybe 2mm long, in an area where you wouldn't really notice it unless you knew it was there,
The other issue was more serious - a large dirty black smear across the face of the person in the photo. I emailed and called, and initially got no reply. They did eventually respond, asking for me to send them photos of the problem. Having read the FAQs I was aware of what was required and I had actually attached the necessary photos to my original email (the one they replied to!). I responded again and have, so far, heard nothing.
The customer service leaves a lot to be desired.
I also think it is very misleading that you place an order through a. CO.UK website, in English, only to find you're actually ordering from a German company (in Cologne). I didn't find out until my order was dispatched and I used the tracking information they supplied. Had I known this in advance, I wouldn't have ordered from my-picture.co.uk. Concerns over international delivery times and my inability to speak German (to resolve any potential problems) would have stopped me using this site.
In practise, the delivery times were not a problem. However my concerns around contacting the customer support team are proving justified... I am not sure if it's a language thing, or if they are just ignoring my emails. Either way - it's not great.
The service left me positive impact. I am very happy for colorful canvas and the service support. I recommend my picture
My canvas was poor had to throw it away it was done for my husbands 60th birthday present was very upset with it
Easy to use website, even for a technophobe, great prices, swift service - end results exactly what we wanted.
The service, quality, were once again excellent. This was our fifth order and there has been nothing wrong any of them. NTuck
Dissapointing customer service! Wouldn't order from them again. Had to chase them up for 5 weeks to get my prints.
I loved my canvas prints i ordered they were beautifull brilliant quality well worth the money i would recommend you to all my friendsxx
Encouraged by the offer and because my daughter had just married I put in a large order for some canvas prints. When they arrived the standard was so dissppointing that I cried. I wrote and complained to the company, going as far to print out on canvas paper in the A4 size on my domestic printer copies as compared to their poor washouted out attempts mine were crisp, clear and strong in colour. They said I had uploaded the photos in the incorrect format - so why did their site not block that order and then tell me to re submit. Failing that when they printed four of each pictures surely after one print it was obvious to anyone that this was not professional quality but a tranvisty. I complained on 3 or 4 occassions and they refused to budge from their point of view it was my error and cheekily offered me 30% discount on my next order as good will gesture - the orginal offer I bought on was 80% off - as though I would again use a company that has such obvious failures in their order system and quality control -PLEASE DO NOT WASTE YOUR MONEY ON THIS COMPANY
5/12/13
I am glad to report that following the posting of this review the company have contacted me and reprinted the photos to a good quality and at their expense. This is a great relief, but I do hope they have taken on board my comments as otherwise I feel it would be easy for people to have a similar experience.
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