• Mypicture

Mypicture

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Overview

Mypicture has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mypicture most frequently mention customer service, poor quality, and full refund problems. Mypicture ranks 24th among Photo Printing sites.

  • Service
    85
  • Value
    78
  • Shipping
    84
  • Returns
    26
  • Quality
    73

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.3%
Positive
5
Neutral
1
Negative
10
23
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How would you rate Mypicture?
Top Positive Review

“Reggie”

Vicky S.
6/22/24

A photo of our beautiful dog who we lost at the beginning of May. So many people have commented on it and what a good image it is of him Thank you

Top Critical Review

“Terrible”

Anastasiia K.
8/14/24

Terrible. Will never order again from My Picture. Received an email that my order is awaiting dispatch 6 days ago (4working days). After this no information about my order. The custom service constantly says: "we will send you an email". An email about what? That on your website you mentioned that it will be 1-2 days, but it's not true? It was I present for a birthday. But unfortunately I will not be able to give that to person, as My Picture has terrible service. If someone want to use this company, kindly suggest you to read last reviews and find another company.

Reviews (497)

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customer service (41)
Thumbnail of user billys7
United Kingdom of Great Britain and Northern Ireland
1 review
2 helpful votes
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September 14th, 2011

Always read the small print... im a web designer and companies love hiding important information... this site clearly states that this is self assembly ( and at the price you are paying does it matter?) I have ordered my Canvas and im sure will take less than 5 minutes to assemble

Ill let you know how I get on!

Thumbnail of user ofloyo
United Kingdom of Great Britain and Northern Ireland
2 reviews
0 helpful votes
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June 13th, 2013

I am so happy with my picture. I love taking photos and had wanted to make big panoramic canvas from my favourite photo for quite a while now but somehow never got managed. I chose my picture service because of their really nice prices and let me tell you - I was impressed. The colours turned out very saturated and bold, the quality of the canvas is great. Money well spent

Thumbnail of user robh6
United Kingdom of Great Britain and Northern Ireland
1 review
2 helpful votes
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September 2nd, 2011

After reading reviews on this site I was concerned that I'd made a mistake ordering a canvas from this company, however, it arrived this morning (10 days after I placed the order). I had read the website properly so I knew that it needed to be assembled but this only took about ten minutes and the end result is easily as good as examples I've seen in shops which cost three times as much. Hope this helps. Rob.

Thumbnail of user shanksi
United Kingdom of Great Britain and Northern Ireland
2 reviews
0 helpful votes
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July 10th, 2013

One of my FB friends posted an image of his canvas prints and I said to myself “I want it”. Price and delivery time was as promised in their commercial messages. You will not expect the quality for their price, but I did receive it!

Thumbnail of user zoec1
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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April 24th, 2012

Unlike many others i understood from website that canvas came with frame for you to build. And they do offer a framing service at extra cost. Came from Germany in 5 days. Photo quality excellent and they advise if your print not suitable for the size you choose. Putting the frame together was easy and didn't need a staple gun the instructions say you can use drawing pins and worked really well

Thumbnail of user carolineh3
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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February 17th, 2012

I ordered a large canvas for my daughter's birthday and was a little worried when, after ordering I read so many negative reviews about orders not turning up/being poor quality/not being mounted. My order arrived today and I am very pleased with it! I paid an extra £10 for it to be stretched over the frame and it arrived complete, as hoped. Quality is brilliant and for £44 for a 36" x 24" canvas, I would definitely use again. Got the next one planned: 0)

Thumbnail of user garyh164
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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March 3rd, 2017

The picture was very precious as it was our last (large) family get together with everyone on before my Mum passed, so I was apprehensive at having it enlarged. I need not have worried. It came back on a huge canvas without any loss of clarity, in fact it seemed much brighter with clear, defined colours, and is hanging in my front room. Everyone who visits comments on it positively... thank you.

Thumbnail of user katieh8
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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November 21st, 2011

I've read the bad reviews and although our canvas didn't turn up for about 10 days which is fine considering it's coming over land from Germany. It's fantastic quality at a great price. I was fully aware that it would be a kit for me to put together - fine great instructions. I had watched a video on YouTube before ordering to make sure I knew I would be able to do it. You can pay extra to have it made up for you. I borrowed a staple gun and was well on my way to my 1 st stretched canvas - quite proud of myself really lol. I will be using this site again and again.

Thumbnail of user madelineh5
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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December 10th, 2016

My Large Acrylic print that I was so excited about (first family photo with my baby!) has come out too dark to see the people in it! And my baby's other Acrylic (first Xmas photo) has marks under the surface- this is really disappointing but could easily be resolved if my-picture responded to my complaint and re-issued them! However my rating is related to the fact that they seem to just ignore their customers! So disappointed and wish I'd used another company :(

Thumbnail of user adrianm22
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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November 8th, 2013

Initially ordered a couple of pictures on canvas, due to the competitive prices on offer.

Pictures arrived via UPS in under a week, and with no additional delivery charge (due to the amount spent). Given the time from ordering to delivery was astounded to find the company is based in Germany, and the canvases were produced and shipped from there. True Germanic efficiency.

On receipt, the quality was flawless, so I promptly ordered some more larger canvases.

Not tried their customer service, but thats because I've had no need, which is the best advert for their services.

Thumbnail of user harryh19
United Kingdom of Great Britain and Northern Ireland
3 reviews
2 helpful votes
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November 22nd, 2012

Was searching for good shop a while and stopped on my-picture. To me customer service is everything. I got answered all my questions. I love the service attitude because they know how to make customer satisfied. Thanks for quality canvas!
Harry from London

Thumbnail of user camillaj
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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March 6th, 2013

I'm customer of my picture service since last year and this is my third purchase. Maybe I'm quite lucky person, but all ordered canvases are in good quality. The delivery can take up to 5 days, but that's ok for me. Personally I'm satisfied with this service.

Thumbnail of user alexandral1
Germany
1 review
1 helpful vote
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February 26th, 2013

I guess it’s better to buy something without an expectations, but for a good price. Btw, I don’t know anything about printing technologies, but the fact that you can get photography printed exact same way on a canvas makes me very happy. It was a very sunny day and my beautiful flower arrived. Probably it was so beautiful because of lack of expectations when ordering it, but I’m happy

Thumbnail of user emilyj237
United Kingdom of Great Britain and Northern Ireland
1 review
22 helpful votes
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May 23rd, 2020

Spent £50 for two framed photos for a gift for a special occasion. The frames have no backs so you cannot put them on the wall or stand them up. Pictures come blurry. Customer service is horrific, emailed as unhappy with the products I have received and all they can say is my complaint is not justified and unable to get a refund. So I have paid £50 for the privilege of finding out how poor quality and appalling this company is! Do not buy!

Thumbnail of user angelas43
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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September 29th, 2014

I have ordered 2 canvas prints from My-Picture and both have been excellent quality ( despite being taken on mobile phone!). Ordering was easy even for this non- techy and I will definitely purchase more prints in the future.

Service
Value
Shipping
Quality
Thumbnail of user amyb1320
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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March 20th, 2021

I ordered some I got or tiles nearly a month ago now, still not received them, tracking said I would receive this week but now it's changed to package has passed customs. If I had known it was coming from overseas I would not have purchased. I have tried to contact with no reply yet.
Feels disappointing! Let's hope the photos tiles are worth it!

Tip for consumers:
Expect long delays on delivery and no customer service

Service
Value
Shipping
Thumbnail of user jn191
United Kingdom of Great Britain and Northern Ireland
1 review
20 helpful votes
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February 20th, 2020

Picture arrived and the frame was broken in several places. The writing on the picture was also way bigger than was shown when ordering. Tried to ask for a refund and was basically told no... even though it arrived damaged! Customer services was really bad. No offer of even sending out a new frame or replacement. My partner had brought this for me as a present for Valentines and it arrived late and he was gutted after seeing the state it was in as he knew how excited I would be about it. Definitely avoid this company!

Thumbnail of user philippm3
My P. – Mypicture Rep

Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@my-picture.co.uk. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your my-picture Team

Thumbnail of user katherinas
United Kingdom of Great Britain and Northern Ireland
2 reviews
2 helpful votes
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February 27th, 2013

I guess any problems appear on the personal attitude. There's a saying - no man no problems. Recommendations by other people tell a lot about the company, so do recommendations from friends. I ordered photo on aluminium and it's made in good quality. I had never before such an aluminium print with own picture on it. So, I decided to try my picture. I'm satisfied. Print isn't perfect but it looks great

Thumbnail of user nicolah18
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 17th, 2017

Super service... quick, reliable and great value for money! The print has a prime position in our living room and I have happily recommended your product and service to both friends and family.
Helped us to savour happy memories:)
Thank you

Thumbnail of user traceym17
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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November 18th, 2013

I was looking to convert one of my own pictures into a canvas for my living room wall. I came across my-pictures.co.uk and the reviews looked good, they were also the most competitive. I ordered a 4 foot canvas on line, it was simple to do and had various options available. The canvas too less than a week to be delivered and was well packed when it arrived. I was really impressed with the simplicity and speed in which it was delivered, the canvas quality was also good too. What I also like is the fact they have not bombarded me with promotional emails since my order, so this site gets a big thumbs up from me, I would highly recommend them.

Thumbnail of user agnesw
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 18th, 2013

I was really scared after seeing all bad reviews about company... but I have received my canvas on time and well done! I can also say their customer service is good as I have contacted them by phone and email to find out everything is fine.
I would recommend them - most of current reviews also are positive I guess they improved service significantly.

Thumbnail of user mikes184
Poland
2 reviews
1 helpful vote
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November 8th, 2013

Very good value.
Can't understand why it's a co.uk company when the prints come from Germany.
My second order was due to be delivered on a Wednesday but failed to arrive and was delivered on Thursday when no one was at home, this is my only criticism, I prefer Royal Mail so that I can collect from the sorting office.

Thumbnail of user janew29
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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October 17th, 2013

1st class experience with my picture.co.uk
The most beautiful canvas of our daughter & husband on their wedding day. The colour & the
Actual canvas material its self was excellent. Would recommend them any time.

Thumbnail of user mikeh103
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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November 8th, 2013

Very good pricing structure and following receipt of my first order (prints on canvas for wall mounting) I placed a further order. All goods received well wrapped and within a week of ordering. Would recommend.

Thumbnail of user wallacen2
Germany
2 reviews
2 helpful votes
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June 5th, 2013

I'm a frequent visitor here since I discovered what a cool gift canvas prints are. My first canvas I ordered about a year ago and I’m really impressed how good it looks even now. Colors look the same as the first day I received it. I absolutely rely on the quality of my picture products. Definitely suggest trying.

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Thumbnail of user philippm3
My P.
Typically does not respond to reviews

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