• Mypicture

Mypicture

Write a Review

Overview

Mypicture has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mypicture most frequently mention customer service, poor quality, and full refund problems. Mypicture ranks 24th among Photo Printing sites.

  • Service
    85
  • Value
    78
  • Shipping
    84
  • Returns
    26
  • Quality
    73

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.3%
Positive
5
Neutral
1
Negative
10
23
See all photos
How would you rate Mypicture?
Top Positive Review

“Reggie”

Vicky S.
6/22/24

A photo of our beautiful dog who we lost at the beginning of May. So many people have commented on it and what a good image it is of him Thank you

Top Critical Review

“Terrible”

Anastasiia K.
8/14/24

Terrible. Will never order again from My Picture. Received an email that my order is awaiting dispatch 6 days ago (4working days). After this no information about my order. The custom service constantly says: "we will send you an email". An email about what? That on your website you mentioned that it will be 1-2 days, but it's not true? It was I present for a birthday. But unfortunately I will not be able to give that to person, as My Picture has terrible service. If someone want to use this company, kindly suggest you to read last reviews and find another company.

Reviews (497)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user luciannnah
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
February 17th, 2017

Excellent quality canvas prints, the photo quality was very sharp despite being blown up substantially. The service was speedy and efficient and both prints arrived well packaged. I would use these guys again.

Thumbnail of user richardb83
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
  • Send Message
October 24th, 2013

The site makes it quick and easy to get the product I want and the results are very good. The turn around time is about as good as you can ask for in a bespoke product. I have used my-picture several times and have yet to be disappointed in any way.

Thumbnail of user garyt3
United Kingdom of Great Britain and Northern Ireland
1 review
4 helpful votes
  • Send Message
September 1st, 2011

They DO NOT tell customers plainly on the front page that you have to assemble your canvas photo frame yourself.
You are sent a cheap wooden frame that just slots together.
You are expected to have a proper staple gun.
They issue cheap plastic wedges to help stretch the canvas.

Waste of money.

Thumbnail of user johnc680
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
February 17th, 2017

The company were efficient as usual in the turnaround, but would have liked quality intervention before print, due to low resolution picture. Not their fault, but mine, but thought in hind sight, they questioned the quality.

Thumbnail of user stephd16
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
June 5th, 2018

Really poor. The canvas is faulty with a big white mark in the middle. They want a photo as proof it's faulty. You send them some. Then they ask for MORE photos. Then they tell you that's what you sent them and it's supposed to look like that. It's a massive white mark where the print hasn't adhered to the canvas and the whole things useless! When you send out faulty goods you need to replace them!

Thumbnail of user philippm3
My P. – Mypicture Rep

Dear Steph,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@my-picture.co.uk Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your My-Picture-Team

Thumbnail of user desleyd
Australia
1 review
0 helpful votes
  • Send Message
November 17th, 2020

I am very disappointed 2 of my pictures on canvas were printed with the heads half missing the excuse I got was that i didn't do it properly what company doesn't check their pictures first just prints without checking first
I will never use again and will tell my friends as well not to use.
My invoice number AUO*******157

Thumbnail of user davidl35
United Kingdom of Great Britain and Northern Ireland
1 review
2 helpful votes
  • Send Message
October 11th, 2011

What a con everything about this product and company absolutely stink!

E-mailed them half a dozen times and phoned, needless to say fraudulent

The photograph i had blown onto canvas was a lovely picture of my daughters 18th and 21st birthday party I was so disapointed with the quality of the canvas crap quality creased in the middle, frayed, white streaks, and "red eye" that i actually threw it straight in the bin total waste of time and money i wish i'd given the money to charity.

Avoid at all costs

Thumbnail of user ashtonk3
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
October 21st, 2013

First order

It is pleasure dealing with the website which offers discounted prices and extra % off on all canvases. The canvas looks outstanding, it is stretched and well packed, the order process is easy and communication is nice.
The service left good first impression

Thank you, Ashton K

Thumbnail of user amandah17
United Kingdom of Great Britain and Northern Ireland
2 reviews
0 helpful votes
  • Send Message
February 10th, 2014

I was struggling to find somewhere that could blow up a very small original into a large canvas but this company could and did an excellent job. This was a gift and the recipient loved the finished piece. Fast service, well wrapped (but not over wrapped) and an excellent price.

Thumbnail of user andyk51
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
February 18th, 2017

I have used My-picture several times, the process of ordering is easy. The prices are much lower than retailers n the U. K. Quality control is excellent and delivery rapid. I love the canvases I have had printed.

Thumbnail of user niallg
California
1 review
2 helpful votes
  • Send Message
August 18th, 2011

Ordered from this site 10 days ago. Havent heard anything from them since the initial email confirming my order. Emailed them 3 days ago and havent heard anything back.
Reading peoples comments on here im getting quite worried:-S

Thumbnail of user rusellr
United Kingdom of Great Britain and Northern Ireland
3 reviews
0 helpful votes
  • Send Message
February 15th, 2013

I sustain all satisfied opinions and recommendations about this service because my experience with it is great. Received the canvas in 4 days, the quality stands out and the packing is done well. My recommendations for my picture

Thumbnail of user stuartd10
United Kingdom of Great Britain and Northern Ireland
4 reviews
10 helpful votes
  • Send Message
July 17th, 2013

Ordered a canvas print,
If people done their research on the site you will indeed know the company is based in Germany, so stop whinging!

Quote "Delivery to the UK may take 3 - 5 business days since we are based in Germany. You will automatically receive a tracking email once your order is dispatched. "

As much as I tend to try and buy British goods, Germany goods are much superior in general. Vauxhall or Mercedes?

Canvas was dispatched within 36 hours and arrived within 2 days from Germany!

Delighted with the canvas and the service I was provided with.

But of course, I will be branded as a fake reviewer!

If I need another canvas will defo give these guys another lookup.

Keep up the good work.

Thumbnail of user janettel
United Kingdom of Great Britain and Northern Ireland
2 reviews
2 helpful votes
  • Send Message
January 31st, 2013

The quality is very high, I'm very satisfied for the canvas I received with the mail. I've always enjoyed picture of nature and waterfall and now I have one in my room. It looks different from typical frames painted picture. It looks like natural. Once again, the quality of the picture is very good. Thank you

Thumbnail of user sarahk27
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
January 31st, 2014

We got the pictures done professionally and were going to order from the photographer until I discovered this website and seen how great the prices were in comparison. It allowed me to purchase all the pictures I wanted rather than just the one I would have been able to afford from the photoshoot.
The site was easy to use and the prints arrived in 4 days and are absolutely amazing!
I will definitely be using the website in the future.
Thank you!

Thumbnail of user jakej13
Germany
1 review
1 helpful vote
  • Send Message
October 17th, 2012

I'm too a customer of my-picture. Ordered canvas in the beginning of October 2012 and I'm amazed with the quality, fast delivery and of course the price. Had no problems and I'm very satisfied with my order. Suggest it to my friends and everyone looking for a great deal!

Thumbnail of user dianap9
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
November 7th, 2013

I am glad that I used my-picture to put a photo onto canvas. The quality is fantastic and the service excellent. The cost was very reasonable and I would definitely use them again. I thoroughly recommend them to every one.

Thumbnail of user chrism122
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
February 10th, 2014

This website was very easy to use, not at all confusing.
The pictures I ordered were delivered promptly, & are absolutely amazing. The previews of the photographs were very accurate & the canvas prints are much better than I expected.

Thumbnail of user peterw12
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
  • Send Message
April 28th, 2012

We ordered a 3x2 foot 'pop art' style picture from this company and we found the service to be perfect. The picture arrived after only a few days in perfect condition. We did pay the extra fee for it to be already mounted on a double thickness frame, and we received a well-finished product. We have no complaints at all with this company and we would use them again.

Thumbnail of user cc686
Bulgaria
1 review
1 helpful vote
  • Send Message
July 9th, 2021

Ordered 2 canvases on here before for christmas and they came fine, decent quality at a cheap price. Went to order a photobook, spent hours designing the whole thing only to find it wouldn't let me save what I had done no matter what I tried. Attempted 3 times to contact them on the chat feature on the website but every time was told there are 'no agents available'. Emailed them but received no reply. When I went back on the website it had unfortunately reloaded and I lost all of my work. 64 images and text on every page. Would only recommend for the canvas prints and only if you are putting one simple image on them, otherwise website is bad and customer service is nonexistent.

Tip for consumers:
don't

Products used:
none

Service
Thumbnail of user adal78
United Kingdom of Great Britain and Northern Ireland
2 reviews
4 helpful votes
  • Send Message
March 8th, 2013

Canvas looks impressive. As long as I have heard from different people who had a deal with my picture, is that the service has improved. I can't tell much about the customer service but the canvas quality is impressive

Thumbnail of user gaila5
United Kingdom of Great Britain and Northern Ireland
3 reviews
2 helpful votes
  • Send Message
February 26th, 2013

I've ordered 2 pieces, one acrylic and other the printed canvas. Both are fine and both look totally different from each other. I've checked out the quality of acrylic and also the printed one. They both are quite good. The price is worth paying.
Like they say, you get what you pay for. So, I'm happy for what I purchased. Great prints!

Thumbnail of user julianw23
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
  • Send Message
October 13th, 2014

I am delighted with the end product which looks great on the wall, with no loss of clarity despite the large dimensions. More than that, I am really pleased with the efficiency of the service itself - no sooner had I placed my order than it arrived at my door.

Service
Value
Shipping
Quality
Thumbnail of user christineb21
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
December 13th, 2013

I really like the fact the best recommended size is shown, however I would like to be able to move the position of my picture to the best view I would prefer. Only because I had a portrait of my in laws done and the top of the head was missing when there was lots of leg that could have been removed instead.

Thumbnail of user lorraineb3
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
November 1st, 2013

The website is easy to use. The product is of really good quality for the price.
The canvas arrives always well packaged and very prompty=ly.
I have used them a few times and I haven't been disappointed yet.
Thanks

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

No. #1 Rated Canvas shop in the UK on ReviewCentre and TrustedShops.? Cheap Canvas Prints.? Lowest Price Guarantee.? SALE -73%

Company Representative

Thumbnail of user philippm3
My P.
Typically does not respond to reviews

How do I know I can trust these reviews about Mypicture?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Mypicture?