Mypicture

First 2 orders great …. Third one - cushion inners have either changed or they sent me standard basic ones instead of the premium I ordered. This has been going on for about 6 weeks now …. They say they have not changed supplier and cushions take a day to fluff out … look at the picture below and tell me there is no difference and that this company is just gaslighting me. I email and someone replies 3 days later without a satisfactory solution …. Then another person responds saying what the first said … offering a code for 75% off which doesn't actually add up to that amount - I tried it to see…. Please I just want the cushion inners I got in the first 2 orders, it's not rocket science. I am going to keep posting reviews until I get a refund or the proper inners. ABSOLUTELY TERRIBLE CUSTOMER SERVICE

PS - After 6 weeks of saying no change in supplier I get this today ….

Dear Stephen,
Thank you for your patience.
We would like to inform you that our cushion fillings are sourced from various suppliers, and therefore, we cannot assure you that the replacement filling will match your exact preferences.

As a gesture of compensation, we would like to offer you a voucher worth 40 GBP that can be redeemed for any product in our shop.

I MEAN ARE THEY THICK - they can't confirm where the product comes from …. Can't guarantee a standard or quality …. How are they still operating? Absolutely flabbergasted!

I have used this site twice now. Fantastic service both times. Very happy with the products received-fantastic quality and very reliable service. Would definitely recommend.

Delivered when they said. Very well packaged. Could not be more please with the picture – makes my work looks extremely impressive. Final result looks the same as on my screen when I ordered it.

I enjoyed having the deal with my picture service. I like to have a deal with professional people, who know their job and do it well. Very nice service. Canvas is done in high quality

Great product and service at a good price. However, I would have liked a hanging point on the back of the frame, so the picture could always be placed back in the same place each time it was moved?

Excellent quality even on the smaller frames, speedy delivery, really good prices and I love the way the pictures are stretched around the frame rather than having ugly edging showing.

The canvas I ordered took 4 weeks to deliver, although I emailed them countless times they just kept telling me to wait... I believe my order was redone as when I received the canvas it was TINY, even though I ordered the same size I'd previously ordered! I had a issue with the order before that where they had cut the head out of the picture, when I contacted them they told me basically it was my fault because I uploaded the picture! They never want to satisfy the customer only their pockets, DO NOT purchase a canvas from them

Ordered a large amount of canvas prints, the alignment on frames where awful and when I complained and sent pictures of the issue they did not want to know...

Do not use this company

Hey everybody!
I just received my canvas. Looks really great, so much better than expected because I uploaded photo in quite poor quality. Thanks a lot!

I ordered 3 canvas, s. 2 arrived today im not happy at all because half the faces are missing. Its been a waste of money. I will never order off mypicture again

Ordered a 20 x16 inch canvas print which arrived 2-3 days after ordering. High quality result, significantly better than most other online photo print services.

DO NOT GO NEAR THIS COMPANY!
My original order of a framed family photo was placed at the end of May and I was debited £44.90 on 1st June 2020. The Hermes tracking page (when I managed to decipher it, as it was in German) stated that the item had supposedly been delivered to me on 4th June... OH NO IT HADN'T!
Despite several attempts to resolve the issue, both by phone and email, I have been fobbed off and am still waiting! Having read the recent reviews, it seems there is something afoot with this company and I find it hard to believe that any of the positive reviews are actually from real customers.

Only gave 1 star because no stars not available.

WORST company I have ever used - doesn't tell you it is not assembled. It is the most badly made frame I have ever seen - does not even fit together and the printed picture is of terrible quality. It si suitbale only as landfill

Asked for a refund and got told - no we're a German company and we don't have to refund.

What a load of thieving conmen AVOID AVOID AVOID at all costs.

Ordered a canvas it was absolutely terrible it wasn't even squared up properly always read reviews first im so gutted I didn't quality is so poor please keep away

Very satisfied. The canvas is in high quality and it already adds warmness in home interior. Just be sure that picture resolution is quite big to avoid any issues

Excellent service and fantastic price. I wondered how good the quality might be because the price was so low... no need to wonder... brilliant quality. Many thanks from Photographer2.com

Happy with the service. For a second I was worried if the shipping is safe, but the canvas arrived well. Furthermore, it is very good quality. Satisfied, thank you!

Agree with the 1 - 2 day production time, they even write it down on website in "Deliverytime". But this is not the bait. For the paid money, canvas looks ideal! I love it! Recommend

I have used this website on several occasions and I find it extremely easy to use. The items are quickly delivered in good order and so far I have not had one complaint.

DO NOT USE THIS COPANY. I ordered a photo canvas over a week ago. I have since been told by my photo that it had been delivered to the incorrect address not even in England. They are unwilling to respond to my e mails and so far seem unwilling to replace or refund my money.

I have ordered off this company several times. The service is extremely efficient and fast. I am ordering very large canvases and the print quality is superb!

DO NOT ORDER ON THIS WEBSITE!

I ordered a photo book 12days later I checked the order number to see where the package was at is supposedly was suppose to take 3-5 days. The order number when I checked apparently did not exist. I emailed the complaint and received back that there was no record of my order.

I then stupidly ordered the gift again as it was full of important memories, to then receive a new email showing the old order and now the new order being processed.

I have spent another £23 on the same thing to have the same problem I have asked for a refund and cancellation as I obviously don't want two but the responses back are non existent, slow and unhelpful this website will scam you out of money for a product that won't arrive

Very disappointed as the book held photos of special importance of a late family member

Received the canvas today, Happy because I got it just before Valentine Day. It's a perfect gift for my love. The picture looks beautiful. I ordered it on last week Wednesday and received on Monday