• Mypicture

Mypicture

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Overview

Mypicture has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mypicture most frequently mention customer service, poor quality, and full refund problems. Mypicture ranks 24th among Photo Printing sites.

  • Service
    85
  • Value
    78
  • Shipping
    84
  • Returns
    26
  • Quality
    73

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.3%
Positive
5
Neutral
1
Negative
10
23
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How would you rate Mypicture?
Top Positive Review

“Reggie”

Vicky S.
6/22/24

A photo of our beautiful dog who we lost at the beginning of May. So many people have commented on it and what a good image it is of him Thank you

Top Critical Review

“Terrible”

Anastasiia K.
8/14/24

Terrible. Will never order again from My Picture. Received an email that my order is awaiting dispatch 6 days ago (4working days). After this no information about my order. The custom service constantly says: "we will send you an email". An email about what? That on your website you mentioned that it will be 1-2 days, but it's not true? It was I present for a birthday. But unfortunately I will not be able to give that to person, as My Picture has terrible service. If someone want to use this company, kindly suggest you to read last reviews and find another company.

Reviews (497)

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customer service (41)
Thumbnail of user xiaoc1
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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July 11th, 2013

All the positive reviews are posted by the company themselves, they are a scam company who offer very poor products. There are black lines running through my photo and it has not been stretched, the company pretends to be UK based but they are based in Germany and they take weeks to send your photo through.

DO NOT USE THIS COMPANY!

Thumbnail of user poppyl
United Kingdom of Great Britain and Northern Ireland
1 review
4 helpful votes
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August 24th, 2011

Ordered over a week ago, still havent heard anything, I have emailed them, they did not reply and I have called the number on my email receipt, it's not a real number, don't use.

Thumbnail of user amandat29
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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September 29th, 2014

First time I have used this site, it was simple to use the site a very happy with my picture canvasses! Great service! Thankyou, will definitely use my picture again!

Tip for consumers:
Highly recommended

Service
Value
Shipping
Quality
Thumbnail of user kathyl85
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 17th, 2017

Very satisfied with the service I received good quality goods I bought a canvas picture and a phone case from a photograph of my dog Bob and I'm very pleased with both I have recommended it to my friends and I will definitely be using them again.

Thumbnail of user lindseyp26
United Kingdom of Great Britain and Northern Ireland
1 review
2 helpful votes
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December 19th, 2016

What I thought to be a lovely present for Christmas... turned out to be a nightmare! I ordered a very large acrylic picture at around £70, the picture came within 4 days which was fab! Until I opened the box?! It had 2 large deep scratches in the acrylic. I sent 2 emails over the next few days with no response. I thought I'd bought from a U. K company as its. co.uk website, however it turns out to be based in GERMANY, good luck trying to call them it's either in German so u can't tell what's being said or you get through to a English switchboard only to be cut off! I found them on Facebook and wrote a private message with no success... so as a last resort I commented on their wall to inform others of the way they run there business. I had put a bad review on the company on their facebook page several times to then low and behold get a reply ( funny that). They very rudely told me to " be patient" as they are busy,?! And that I'd get another. And that was the end of that... I replied asking of a ETA as it was a gift for Christmas... NO RESPONSE. So then I sent a inbox message on facebook asking again for the ETA. To be told if I send the order no they would check for me... send the order no. Any response.? You guessed it... nothing. I went on later that evening to check my messages to find that they had blocked me on facebook and blocked me so I couldn't write anymore negative reviews. So now god knows if I will get a picture or not... NEVER EVER EVER USE THIS COMPANY...#toytown

Thumbnail of user beverleyb4
United Kingdom of Great Britain and Northern Ireland
1 review
2 helpful votes
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February 1st, 2016

"Don't buy from this site!" - AVOID THIS COMPANY THEY'RE CHEAP RUBBISH
I purchased a canvas from this site, i ordered it on the Sunday & it arrived on the Thursday which was in time for what I needed it for, so delivery timing was ok.
But it was damaged, the canvas had a slash across it & was generally of poor print quality, I must add that the packaging was immaculate so whoever packed it knew that it was damaged & still sent it out unfit for purpose which is rubbish customer care.
They now claim to be based in Germany & bound by German law but they're using a. CO.UK website & are based in Birmingham on their company registered site, I paid with English pounds!
I had to go to Asda to get a usable canvas & the quality at Asda was perfect & it wasn't damaged either.
AVOID this company, they've taken my money, sent me damaged rubbish quality goods & won't refund me.

Thumbnail of user edwards45
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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November 19th, 2013

Two orders, and both five star. I have ordered fifteen canvas prints, mostly with floating
Frames, and have been very pleased with the results. I will be ordering again.

Thumbnail of user davidp82
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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January 27th, 2014

What a brilliant service, Picture is crystal clear, very fast service and very good value for money.

I would highly recommend this service to anyone.

Thumbnail of user susanp151
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 17th, 2017

I wanted a piece of our African safari experience in my dining room. My photo of zebras was perfectly displayed on canvas and holds pride of place on my wall. Thank you

Thumbnail of user brianh67
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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November 1st, 2013

I was very pleased with the product which was received 3 days after the order.
Excellent service - will use you again as well as recommending you to friends.

Thumbnail of user laurap37
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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September 29th, 2014

I have ordered twice now with My Picture and all the canvases are lovely! Great price as well. I would have more if I had more wall space. Would definately recommend

Service
Value
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Thumbnail of user eddiep12
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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December 14th, 2013

I have ordered several pictures taken from photographs in recent weeks. The speed of the service and professionalism of the finished article is superb.

Thumbnail of user harrietk1
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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September 29th, 2014

Very quick and great quality picture. I was worried as other places said the picture was of too poor quality to print but it was perfect and delivered quickly. Highly recommend!

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Value
Shipping
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Thumbnail of user jonathanj38
Jonathan J.
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 17th, 2017

Once again excellent service, great delivery and good quality canvas printing. The trick is to catch the offers right as this makes the service offered excellent value.

Thumbnail of user collinf7
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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May 27th, 2013

I’m pleased with the quality. I will order again from this website as long as quality stays on the top. This is my first canvas and I’m very satisfied

Thumbnail of user victoriat39
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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March 3rd, 2017

I had been looking at all the printing sites and I had a very old 60 year black and white photo all the other sites I tried said I could not use the picture because they could not see the picture when they tried to scan it in to print on the picture I wanted but I tried your web site and I had no problems at all so I will so use your site again and any body else who has a problem just try the site out.

Thumbnail of user carltonb19
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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March 26th, 2013

I ordered a canvas print from them. While the quality of the printing is good, the canvas was loose and they refused to deal with the matter, even after I sent them images of the problem.

Thumbnail of user dannyw17
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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September 29th, 2014

Brilliant company have had 5 canvases from these all been excellent quality and all been delivered within a week off ordering will defo use again and recommend

Tip for consumers:
Haven't marked returns as ive never had to return nothing

Service
Value
Shipping
Quality
Thumbnail of user kellyk34
United Kingdom of Great Britain and Northern Ireland
1 review
2 helpful votes
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October 14th, 2014

Such a fantastic product and service. I have used them 3 times now and can not fault them in any way! Highly recommended and I will use again and again!

Service
Value
Shipping
Quality
Thumbnail of user antoinea5
United Kingdom of Great Britain and Northern Ireland
2 reviews
3 helpful votes
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November 28th, 2012

I'm the customer of my picture shop. I love the quality and fast delivery. It took about 3 days for canvas to arrive. Thanks my picture for doing fast and quality work!

Thumbnail of user nadinj
United Kingdom of Great Britain and Northern Ireland
2 reviews
1 helpful vote
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April 18th, 2013

Wow! I expected to get my canvas photo in a week or so, but I think it was delivered in 2 days or so after I ordered it. And it looks so great. Thanks! I’m so glad I

Thumbnail of user tinab626
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 1st, 2021

Recieved my picture from germany today advertised there business from uk delivery sucks. The picture i have recieved is not central coming from a professional company you would of thought the picture would be wrapped around the frame just needed little tweak not even central, but NO! WAS LEFT AND PRINTED AND SENT ANYWAY? Wheres your customer care, all my pictures on canvas ive had done eles where have been done correctly.
This was so very important to me, i feel you had no care to get my picture centralised on the frame or streched around it and could of blown it up instead of having 2 black lines down the sides not central. I Dont know why you even bother. So upset ive paid quite a bit for this you had no care and attention to detail my photo i waited weeks could of done better up the road

Tip for consumers:
Don't bother go local

Products used:
Recieved my picture from germany today advertised there business from uk delivery sucks . The picture i have recieved is not central coming from a professional company you would of thought the picture would be wrapped around the frame just needed little tweak, but NO!! WAS LEFT AND PRINTED AND SENT ANYWAY ??? wheres your customer care, all my pictures on canvas ive had done eles where have been done correctly.
This was so very important to me , i feel you had no care to get my picture centralised on the frame and could of blown it up instead of havingg 2 black lines down the sides not central.I Dont know why you even bother. So upset ive paid quite a bit for this you had no care and attention to detail my photo

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaydenm7
United Kingdom of Great Britain and Northern Ireland
2 reviews
2 helpful votes
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November 30th, 2012

This is shop is trusted, the order process is very simple and I had no questions while the checkout. The quality is high, the canvas is very enjoyable. Thank you so much my picture!

Thumbnail of user idac7
United Kingdom of Great Britain and Northern Ireland
2 reviews
1 helpful vote
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April 5th, 2013

Discounted canvas is quite good for the paid price. I ordered it last week and received within a week. Also, I checked trusted shops before I ordered. Mypicture had both nice prices and reputation

Thumbnail of user db119
United Kingdom of Great Britain and Northern Ireland
1 review
4 helpful votes
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December 22nd, 2015

Do not order from this company, I have not got my order which I order 17 Days ago! I have emailed them twice and tried calling them number (which the don't work)

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No. #1 Rated Canvas shop in the UK on ReviewCentre and TrustedShops.? Cheap Canvas Prints.? Lowest Price Guarantee.? SALE -73%

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Thumbnail of user philippm3
My P.
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