Mypicture

Micky Mouse company! READ PAGE 6 for real reviews. The company is Germany not in the U. K.

If you are from the U. K and are looking for a good quality and a affordable canvas, i would recommend www.Image-To-canvas.co.uk.

We have got a beautiful quality print which arrived really quickly. We got it in the sale and have a £100 picture which cost us just £20. We are so happy with it and have had lots of lovely comments about it

Absolutely bad company, I have never received my product, so far have not received my money back and they even stopped updating me on their extremely slow progress they are making.
I want my money back now!

The photobook is smooth, very personal and looks outstanding. It is my first time ordering something like personal photobook from printing service. I enjoy it very much, the colours are excellent.

Before ordering you need to download the software from their website. There you can create the desired photobook and make a purchase directly from that software. It is easy and quite simple.

Thank you!

I'm so happy :)

Canvas is perfect. The picture looks true and natural. I thaught if the colors will be green instead of blue, because after reading some reviews with the following issues, this was the main reason of aware of any canvas service. But everything is ok. I'm satisfied with the order and the delivery. Good service

I really like the canvas I've just received this week. I was aware of the picture quality, because I chose 120x80 big canvas. And the print has no defects, it looks really great. Also, the delivery took for me 4 days to receive it

I have had canvas pictures from my-picture and they have been lovely, they have arrived quickly and well-packaged, the picture quality has been great. The pricing is the best i have found on the internet, and will always use my-picture. Great site

Never ordered anything like this before on line so was a bit dubious. I ordered 6 canvases and each one was perfect. The quality was very good, each one was clear and the colour exact. They arrived in perfect condition and on time.

So after I moaned and moaned, I finally got contacted by customer service. In all fairness, they offered to send me a replacement photo and gave me a code for a freebie, which I was rather impressed with.

Would you believe it BUT THE SECOND ONE ARRIVED BENT AND MISSHAPEN. I've now emailed them again 3 times and have had no reply. What the actual heck.

The problem is with with packaging. They seal around the photo frame well enough but not the edges. By the time it's travelled through the courier service it has been pummelled and shoved and damaged. They need to provide better padding around the the edges of the picture and not just around it. The edges are left vulnerable and will inevitably get damaged in transit.

Disappointed. Again.

I have ordered twice and both time I had to chase my order. I have paid when I have placed an order and when I was after few weeks emailing where is my order they said my order is invalid because I have not paid! I sent confirmation of my payment and then they processed my order! Twice I have ordered something as a gift for someone and of course was late with the gift! Not happy with the system at all

The fact that this is an unassembled canvas is not made clear at any point on the homepage. It is well hidden, presumably because most people would spend a bit more for a fully assembled product. A small canvas is sent in a massive long cardboard box with the loose bits of wood free to scratch the canvas. I would not recommend.

Absolute bargain and couldn't believe how fast the delivery was! Now I'm looking for more pictures to have made into canvas prints, and am also going to use them for a photobook. Have already recommended My-picture to friends who were also impressed.

I'm not sure why some people are saying we shouldn't have expected it to come already stretched on the frame. When buying my print it explicitly stated (am looking at it right now still on the website) "Stretching service" and a checkbox with "Yes, I want to receive my canvas already mounted on its frame (additional £7)"

Which part of that should I understand to be "self assembly"?

Website was easy to use and purchase process took only 5 minutes. I couldn’t imagine that it’s so easy to order a canvas. Good product quality, I am very satisfied with canvas and My-picture website. Thank you

The software for designing the photobook is just great! I made my photobook look beautiful by adding some comments and nice clipart. Photobook made my photos very personal and memorable. All pictures are printed in the highest quality. I would definitely recommend My-picture as one of the best photo ideas services

Unfortunately didn't read the reviews before placing an order. Do not use this company. I never even received my product and no response from them by email or phone. Shocking that Paypal should continue to support such a site when there are so many disgruntled customers

Have odered 3 canvas pictures in the last few weeks with no problems.
Was able to track my canvas a few days after ordering.
All came within 7 to 10 days.
Im very surprised to read all these bad reviews i have no problems with them.
I emailed them regarding one of the pictures as i made a mistake and asked for stretch when i wanted scale they got back to me within 24hours and offered me a new one.

By far the worst company I have ever dealt with. This is the first time I have ever submitted a negative review for anyone. * from Customer Services was so rude with her blunt responses. Crux is that their courier (UPS) never reached my house as they said I had provided the wrong address (I didn't) so expected me to go and collect the pictures from the other side of town whilst in COVID isolation. Mypicture.com bluntly refused to try and assist despite being threatened with legal action for failure to attempt to deliver (which I am working on but is quite complicated as this is actually a German registered company - be aware). Shameful. Do not deserve any business. Avoid them at all costs.

*Personal information redacted by admin

1) "48h delivery" I waited over 3 weeks. The site implies it's british (. co.uk), but is based in Germany. They didn't volunteer pictures would be late, I had to chase them and then I got generic emails citing "technical problems" without any firm specific info. Birthday present was 2 weeks late
2) You get bits of canvas and a self assembly frame. No pins/staples and you have to sort it out yourself. This is only apparent low down in the FAQs and no info about this when you buy (site implies you get finished product). I think a case of mis-selling. It is quite fiddly to mount your own canvas and many people wouldn't be up to it
3) Canvases had poor colour and resolution.
4) The instructions were terrible

HHad a brilliant experience with this company, was bit sceptical when i read reviews but ordered canvas anyway, it came in 3 days, amazing quality and framed as i chose the extra option to have it that way, so well chuffed, unfair for people to rate a site as bad when clearly they never read the optional extras, i'll defo b buying another canvas from thrm when i need one

Does anyone get their picture from My Picture? Ordered nine days ago and still not getting any tracking information from either My Picture or Royal Mail. Told by their customer service that it was sent seven days ago, but RM are still waiting for it.

Your service is second to none very quick and well wrapped good colour and good canvas. Have used you company a few times now and will recommend to all that see my prints. Web-sight is easy to use and frendly. Thanks to you all at my-picture.

I have recently used this company on a friends recommendation, and even though i have just read all the bad reviews my experience has been fab.

I ordered 2 canvas prints tuesday last week and they arrived a week later even though we've had two bank holidays inbetween.

The whole ordering process is a doddle and communication via email etc for tracking parcel etc was fine.

I was well aware that i would have to put the frames toegether as it does state this in the ordering process, they are easy too, just need a hammer to tap them tight into place. Very happy with the prints and the quailty and they are easy to put onto the frame. I've used drawing pins as don't have a staple gun and seems absolutely fine.

I have now been back and ordered another 4 prints... lets hope they are as good! Fingers Crossed!