• Mypicture

Mypicture

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Overview

Mypicture has a rating of 2.8 stars from 497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mypicture most frequently mention customer service, poor quality, and full refund problems. Mypicture ranks 24th among Photo Printing sites.

  • Service
    85
  • Value
    78
  • Shipping
    84
  • Returns
    26
  • Quality
    73

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.3%
Positive
5
Neutral
1
Negative
10
23
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How would you rate Mypicture?
Top Positive Review

“Reggie”

Vicky S.
6/22/24

A photo of our beautiful dog who we lost at the beginning of May. So many people have commented on it and what a good image it is of him Thank you

Top Critical Review

“Terrible”

Anastasiia K.
8/14/24

Terrible. Will never order again from My Picture. Received an email that my order is awaiting dispatch 6 days ago (4working days). After this no information about my order. The custom service constantly says: "we will send you an email". An email about what? That on your website you mentioned that it will be 1-2 days, but it's not true? It was I present for a birthday. But unfortunately I will not be able to give that to person, as My Picture has terrible service. If someone want to use this company, kindly suggest you to read last reviews and find another company.

Reviews (497)

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customer service (41)
Thumbnail of user jadew8
United Kingdom of Great Britain and Northern Ireland
1 review
2 helpful votes
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December 16th, 2014

Delivered fast but when arrived the canvus wasn't the same as on the preview on the site half of someone's faces was cut out. I email as couldn't rong and they didn't want to do anything to help no refund or replacement Never use this site

Tip for consumers:
Don't use this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephj8
United Kingdom of Great Britain and Northern Ireland
2 reviews
3 helpful votes
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November 7th, 2012

All I want to tell about my-picture is that they have really good service, fast shipping and affordable prices. My experience was good. I'm satisfied with the canvas

Thumbnail of user lukeh14
United Kingdom of Great Britain and Northern Ireland
2 reviews
1 helpful vote
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November 2nd, 2012

It's my first canvas prints order here. I visited many sites and stopped on this one because of very good service. Thank you for your attitude and the quality work! Luke, from Maidenhead

Thumbnail of user faithl5
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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January 31st, 2014

Great simple to use website. I have ordered 4 canvases from there now. Only misleading part is huge discount that is offered in emails and never transpires on the site.

Thumbnail of user michf
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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August 23rd, 2016

The canvas prints are very poor quality! The price is tempting but please don't even try, u will only be disappointed. I'm gutted myself and I shall not use this company ever again.

Thumbnail of user angelaj48
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 27th, 2017

Very impressed, will definitely be ordering from them again. Quick delivery, high quality, competitive prices - overall a great company who I will use in the future! Thank you!

Thumbnail of user brians78
United Kingdom of Great Britain and Northern Ireland
4 reviews
3 helpful votes
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October 23rd, 2013

Used them twice now, top service at an unbelievably low price - hold on for the offers they seem to run them very regularly!

Canvases arrived assembled

Thumbnail of user nigels26
Thailand
1 review
0 helpful votes
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February 17th, 2017

Easy speedy ordering process resulting in very quick delivery. We received a top quality sturdy framed photo canvas no complaints at all and at an excellent price.
Will definitely use them again

Thumbnail of user chrissiec
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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August 16th, 2013

Fantastic service. Our photos have come out great on canvas. If anyone has any doubt I can show you a phone of them. Arrived in 4 days so no worries about it being in Germany

Thumbnail of user aw59
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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June 17th, 2013

Dreadful quality print, so saturated in black in that my daughters blond hair was printed in jet black. When I complained to the company they responded with a load of factually incorrect and completely irrelevant comments about the DPI of the print. They made any excuse they could - even if totally untrue but at no point would discuss or address the real issue. PLEASE DO NOT USE THEM - THEY ONLY GET 1 STAR BECAUSE I CAN NOT GIVE ZERO!

Thumbnail of user anonymousu19
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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May 5th, 2017

Easy to use site, quick/super fast delivery, very (extremely) competitive prices.

Wow got to write at least one hundred characters for a review this is a new thing. Oh well...

Thumbnail of user michaelm6415
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 24th, 2021
Verified purchase

I've been waiting over a month for my order I ordered it on the 5th of feb.
Still waiting...
Delivery has been moved twice now.

Dont order from these.

Service
Value
Shipping
Returns
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Thumbnail of user davido33
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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January 31st, 2014

I've bought some canvas prints to sell at craft fairs, so I needed high quality prints. Have had a sample of four every one of which exceeded expectations and I shall order more very soon.

Thumbnail of user jeffb67
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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June 12th, 2013

Delivery spot on. Can track your order all the way via UPS, absolutely over the moon with the three canvases i ordered, 2 of which were 48x32 inch, with gold frames, look fantastic for the £80 each i spent on them, great quality and spot on with the colour! One of me scubba diving in egypt, the colour is fantastic just like the high resolution photo i emailed them, no quality lost whatsoever! I would recommend this site in an instance to anybody, judgeing on my exsperiance with them! Great job mypicture and thanks! Regards Jeffrey Bell, Northolt, Middlesex

Thumbnail of user danielp1218
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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February 11th, 2021

Would not recommend using this company.
I placed an order and realised a typing error had occurred so I instantly got in the touch to be told they could not do anything to help me, even though the order had not even processed yet. I feel like this is a scam and must happen all the time, where many customers end up in the same situation as this.
Not only that but the customer service and communication is absolutely appalling, there is no one to speak to be phone and very difficult to get in touch with, being the only method is to send an email to enquiries. When they got back in touch with me they informed they could do nothing to change or cancel the order and provided no help for me at all to resolve this issue.
So i have now ended up paying for a product with the incorrect information which is totally useless.
Advice for anyone looking to find a nice personalised gift for your loved one, do not use this website, or if you do be 100% sure there are no possible errors because once you click that is it and they wont let you change anything even if you contact them instantly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidr2832
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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November 2nd, 2020

Awful company and totally lacking in customer service skills.
Picture not delivered 10 days after it was supposed to have been despatched although they state delivery within 3-5 working days. Said I had to wait another 4 days when it will either be delivered or returned to them. Refuse to refund. Ordered as a present for a birthday last week so, if it ever does arrive it will be well after the birthday.
Advertise as a UK company with a UK website but they are a German company.
I WOULD NEVER BUY FROM THIS COMPANY AGAIN.
DO NOT TOUCH THEM WITH A BARGE POLE.

Thumbnail of user philippm3
My P. – Mypicture Rep

We're sorry you haven't received your order yet. We want to help you as soon as possible. In order to check the shipment status for you, please send us a short email and tell us your order number.

Thumbnail of user richc20
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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November 1st, 2013

I was very pleased with my order photos were well printed frames nicely constructed and delivered in good packaging on time nothing bad to say about my experience also a very good price.

Thumbnail of user ashleyj12
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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May 3rd, 2013

Just ordered my first canvas; can’t wait to see the result. Ordering process was so easy (even for blonde like me, ha ha). I hope my canvas will look good on my wall. I’ll keep you guys posted.

Thumbnail of user kimc392
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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December 19th, 2018

Appalling customer service -They have ignored emails and messages and now blocked me on Instagram! AVOID THIS COMPANY PEOPLE! Ruined three Christmas presents for family & almost three weeks since I contacted via email and have had zero response except automated messages.

Thumbnail of user maryw57
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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December 15th, 2013

I ordered 2 canvases and was delighted with the quality of 1 but the other turned out a wee bit dark this could have been due to the quality of original pic tho, will def use again.

Thumbnail of user margaretb38
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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September 29th, 2014

Easy to order from the website, prompt delivery, well packed, good product, very pleased with our photo on canvas and it looks really good in the newly decorated bedroom. Good value too.

Service
Value
Shipping
Quality
Thumbnail of user ninot7
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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November 4th, 2013

As a professional photographer I order allot of canvasses and I use "my picture" for some of these. They are fast, accurate and reasonably priced. All my customers have been very happy

Thumbnail of user kevinl53
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
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September 29th, 2014

Very easy to navigate website. Picture loaded in seconds and options clearly presented.
Very fast (tracked) delivery of quality item.
Was a present and recipient delighted.

Tip for consumers:
Worth trying to enhance your picture (increase pixels) using graphics software prior to loading as this is likely to increase size options.

Service
Value
Shipping
Quality
Thumbnail of user petera35
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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October 31st, 2013

Easy to use, great prices and above all brilliant delivery service. E. g ordered 3 canvasses on Friday and they were delivered on the following Tuesday!

Thumbnail of user jasl4
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
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August 29th, 2013

Photos on canvas look even better than on my computer.
Amazing!
You have loyal customer from now on! Only, please ship faster next time

Jasmine
Manchester

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No. #1 Rated Canvas shop in the UK on ReviewCentre and TrustedShops.? Cheap Canvas Prints.? Lowest Price Guarantee.? SALE -73%

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Thumbnail of user philippm3
My P.
Typically does not respond to reviews

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