MyEyeDr

Horrible experience here at the 800 Peachtree location in Atlanta, GA. The frontdesk staff, Dorothy, was extremely rude, condescending, and unhelpful. The google maps location is wrong, and she spent 10 minutes on the phone giving me confusing directions and when I finally showed up 15 minutes late due to this, she refused to have me seen because of their 10 minutes grace period.

Dr.nice,staff rude.sales person sneezed directly in my face,offered no apology,wrong glasses ordered, rude when I was attempting to order the correct ones,upon my leaving offered no assistance with opening the door for me,seeing hat I am disabled and in a wheelchair

I have caught 2 buses to arrive to my appointment on time, when arriving to the Paxton location, I was not greeted in the proper way and was told that they tried to reach me by phone and email, the phone number that they had was my old phone number that I had years ago, while making a appointment online, I used my updated phone number, I went thru emails and the only email I received was the email to confirm my appointment after explaining to the rude lady at the desk she showed NO remorse at ALL, I am highly upset now I have to take 2 more buses to get home. I don't understand why they didnt use the updated phone number from booking my online appointment. They really need someone else at the front desk who has personality and respect towards customers

I am done with MyEyeDr in Benton Harbor. I've gone to them for several years.

I had an issue with them a year ago with a broken frame that was a few months past the warranty date. I was happy to pay for the repair. Finally, after complaining, they repaired them and charged me a small fee.

This year, same thing. My frame broke one month after the warranty expired! I was willing to pay for the repair but Teresa told me they couldn't do it. Finally she sent a request I to the main office and said she would call me back within a week. It's been almost two weeks! Nothing! They never follow up!

I have moved on. I've ordered a new pair of glasses from another business. I will never go back there again.

Refused to provide prescription as required by law. Pressure to purchase eyeglasses from their office. Illegal! United States of America
FEDERAL TRADE COMMISSION
Washington, D.C. *******
Division of
Advertising Practices
December__, 2020

Notice of the Ophthalmic Practice Rules ("Eyeglass Rule")
To Whom It May Concern:
The staff of the Division of Advertising Practices of the Federal Trade Commission
Recently received a complaint claiming that your office failed to provide a consumer with an
Eyeglass prescription at the end of the eye examination. We are writing to inform you that such a
Practice would violate the FTC's Ophthalmic Practice Rules, 16 C.F.R. Part 456, known as the
Eyeglass Rule, which require prescribers to provide a copy of the eyeglass prescription
Immediately after the eye examination, even if the patient does not request it, and prohibit
Prescribers from requiring that patients buy eyeglasses as a condition of providing a copy of the
Prescription.
You should also know that prescribers cannot place a liability waiver on the prescription,
Require patients to sign a waiver, or require patients to pay additional fees,1 in exchange for a
Copy of the prescription. Prescribers also cannot refuse to perform an eye exam unless the patient
Purchases ophthalmic goods from the prescriber. 16 C.F.R. § 456.2. The Rule is intended to
Allow consumers to comparison shop for eyeglasses.
This letter places you on notice that violations of the Rule may result in legal action,
Including civil penalties of up to $42,530 per violation.
You should review the Rule and, if necessary, revise your practices to comply with the
Rule's requirements. For your reference, you may find a business guidance publication produced
By the FTC, Complying with the Eyeglass Rule, on our web site at https :// www.ftc.gov/tipsadvice/business-center/guidance/complying-eyeglass-rule.
1 A prescriber may require a patient to pay for the eye exam before giving the patient a copy of
The prescription, but only if the prescriber also requires immediate payment from patients whose
Exams reveal no need for glasses, contact lenses, or other ophthalmic goods. 16 C.F.R. §
456.2(a).
Very truly yours,
Serena Viswanathan
Acting Associate Directo

Ordered glasses over 3 weeks ago; nothing received. Called office, had to leave message OF COURSE! That was 9:00am, as of 4:00pm, have not heard a word from anyone. Went online to check status: "We need more time. Your order has been moved to PRIORITY STATUS"; as opposed to the apparent INDIFFERENCE status of the past 3 plus weeks! Love the Dr., but I will never buy glasses here again!

If you book an appointment online, call to check they received the appointment and have it scheduled before making the trip. Even if you have the a copy of the confirmation. Suggest bringing it with you for back up. Not sure it would have helped, but at least I would not feel like I was loosing my mind. When I got home from not getting my exam, fired up my PC to check incase it was I that screwed up. It was on my windows desktop as I knew would be there as I had opened it before making the trip to verify the address. Low and behold, I was right, date and time. Also the phone number I used to book the appointment which they could not find in their system either. Looks like a disconnect between their online scheduling and their offices.

I got a pair of Maui Jim sunglasses.Very costly.They were very tight on my face.I asked if I could exchange them for a pair that fit.I had not worn them other than trying them on.He said NO,all sales are final.He was so arrogant.His Name is Dakota,works in New Smyrna Beach office.

My eye doctor told me progressive lenses would be great for me as I could use them for reading by looking through the bottom of the lens and also have good distance vision through the top. After they made my new lenses I could see great through the top but there was only a very small area that I could read through at the bottom and about 80% of the viewing area was distorted and blurry on each side. When I called to see if they could fix it they said that's normal but if you want to upgrade to a higher end lens it would be better. I did order a very expensive lens with a retail price of $404.00 and seems like they don't want to take responsibility for not telling me this would occur in the first place or they are lying and want me to spend even more $$. Think they are scammers and they are owned by Goldman Sachs now so beware.

After spending $1200 on a new pair of glasses, 2 adjustments, and being told that I will just have "to get used to them". 6 months later, they sit in a drawer absolutely worthless. The worst customer service ever. Don't waste your time or your money!

I made an appointment several weeks ago for a check-up and to purchase a new pair of glasses. I arrived exactly at my appointment time at 9 a.m. on a Saturday morning since I don't have the ability to skip work on a weekday.

I was informed that they had cancelled my appointment without notifying me, and there was no option but to reschedule to sometime in December, over two weeks away.

I received no email to confirm an appointment, nor text message, nor phone call. Apparently they just cancel appointments for reasons unknown, after you've been a customer for many years.

Even better, someone else was already there to take my appointment, but they had no idea where their paperwork was, so the optometrist was just helping absolutely no one instead of keeping the appointment I booked.

I've been hearing good things about Warby Parker, time to check them out.

The customer service skills today were excellent, Maya was attentive patient and knowledgeable. She explained my coverage and met my needs. Very customer focused. Thank you for having Maya on your team. When I decided the original f frames I picked out did not compliment my face she helped me to find another pair with a smile.

The eyeglass clinic, Mr. Eye doctor I am so discouraged, disappointed, and a waste of money. I bought coach frames and got Progresso scratch resistance, glasses. Oh my God, I am in devastation I wasted my money on something I thought was gonna be good for my eyes. These are not scratch resistors, they smudge and it is a hard time trying to wipe them even with the cleaning solution. It does not do any justice for it. Please don't waste your money or your time there. Sorry I just can't imagine spending so much money on glasses and I didn't get what I paid for. In cedar hill

I went to the Clarendon, VA, store on 4/29 and ordered a pair of glasses. One month passed, and nothing - email, text, or call. One month later, I called and canceled the order. I had never experienced a health service company that did not care about its customers until MyEyeDr. And their website only caters to appointments. Hardly any feedback on orders. Their message on my order was they put in a rush request.

I recently went with my daughter to My Eye Dr. in Frederick, MD and her Dr., Umar Mahmood was extremely helpful. She wanted contacts, but was disappointed because they hurt her eyes last time. When I mentioned that the Dr. told us about several other options and recommended higher quality lens for my daughter to try. She loves them and I just ordered the news lenses for her. He even answered a couple of questions about my eye wear...I will definitely be booking my appointment with him.

I very recently had my first appointment. From the moment I walked and dealt with the office staff until the moment I left I was made to feel so comfortable. Dr. Adam Morrow is amazing and so personable. I've never experienced such an in depth eye examine. Paris took care of me in the eyewear section. She picked out the perfect frame for me! I will recommend this office to anyone needing eye care.

If U looked up the definition of customer service, it would say—Julie!
She started off, by asking me how I was—I told her I was in a car accident.
I asked, her to help me pick some frames. She showed me compassion &
Jumped up and started getting me framed to choose from. She found me some
Wonderful frames! She went over the paper work, very thorough. Thank you Julie (At a girl)

MyEyeDr at 233 Pennsylvania Ave SE, Washington, DC ******* is a place that should be put out of business or will be soon based on their customer service. From the moment I opened the door to the moment I left I experienced nothing but rude customer service. I called in advance and was told the service I wanted for my daughter was $140. They charged $285. The manager was hostile and even threatening. I'll never go back. Horrible place.

For the 1st time, I went to the Arundel Mills location. No one greeted me as I entered, I had to seek out personnel to determine what I was supposed to do. Begrudgingly, a man behind the desk motioned me to the back after giving him my name. The eye doctor was more concerned about cracking jokes about me aging than listening to anything I had to say. To seal the deal, he said it was stupid of my husband not to pay for an eye benefit despite the rest of the family having perfect vision. I only need readers but he is pushing what he says will be a $600 pair of glasses out of convenience. Thanks, I'll go to Costco or Walmart and see what the total is; I am not giving these JOKERS anymore of my business!

Drove 20 miles to nearest office. I had an appointment and an appointment card with date and time listed. All medical staff were off that day! An organization that is this incompetent should not be in health care.

Glasses broke 9 days after pick up. Came to store. Because I hadn't purchased insurance, I was bluntly told to go glue them myself. The woman at the counter then turned her back on me. I asked if there was a 30 day policy and she said no without even making eye contact. You just lost a long term customer for over 20 years. I couldn't even explain or ask about 30 day return on defects. Shame on you

Been going here a few years and am constantly being pushed to get progressives. They are never right. I cant stand them and spend so much money its ridiculous for something i cant use without getting sick. This year no doc, so my doc and technician were online on a tv screen. Not good. Talked into an expensive eye drop that i cant seem to get, either. No one in office can help me adjust the frames either. My son, who doesnt really need glasses, was charged nearly a thousand bucks for lenses for computer use? But we were generously given a discount that brought them down to 500. Gee so helpful. I will be looking elsewhere next year.

Call to order contacts, was told with my insurance it would be $51.00 had th order them and gave payment info. 1onth later received bill that I still owe them additional $30.00. Will be looking for new eye dr.