My Face Bobble Heads

Do not trust the reviews on their site, they're only posting their best work. They do not care they'll do a $#*!ty job and charge you to get their money. Y'all look at what I asked for and what I got. I also attached the response from their customer service team, they do nottt care at all.

I wished that I had read the reviews before doing business with this company. I ordered the nonbobblehead doll to resemble my fiance'. This was supposed to be a birthday gift for him. Sadly to say, after I paid for my order, I received an email from this company sending me a sample of what the doll would look like. Then they said that the doll would only look like a cartoon/caricature and would not look like the person in the photo. I had asked for a refund, but they would only refund me 30% of the order due to a restocking fee! So I went on ahead and ordered the doll. It took about a while to receive and now we have this doll that looks nothing like him!

I bought a bobblehead and the doll has NOTHING to do with the original picture. They do not make any corrections and keep sending the same picture. They will offer you only a 20% refund, they don't care about the customers at all!
The doll sent looked like a witch, I was scared of it.

The order took them 30+ days after spending more for the VIP delivery to expedite. They refused to communicate just sent 2 times a generic script signed by an AMY. No tracking provided until the last minute and that just showed me how they made a lable and didnt take it to the post office for an extra 2 weeks. Worst part its supposed to be a bobble head. Guess what its not the head doesnt move at all, the doll is cheaper then a barbie at the dollar store and the face looks nothing like my dad! They dont care either - they refuse to call or email you back. They dont refund or redo like they advertise. Horrible company - Horrible people. What a disgrace.

Do not order from this company! I wish I would have found these reviews before I purchased. I did receive the bobblehead (that doesn't bobble) in a timely manner although, it wasn't as ordered. The problem is the head does not bobble as ordered and paid extra for the bobble. Response from the company was the best we can do is 10% refund. So now I have a $90 bobblehead that doesn't bobble.

I bought their super dad doll only to get a doll that looked nothing like my husband that said "Sipem Dad"
Company refused to remake without wanting to charge me more or only offer a 20% discount extremely unhappy

My husband and I got our wedding bobblehead from this company. It was horrible, my children thought they were very scary and weird looking. They looked as if there was no effort put into it. I contacted myfacebobbleheads and they stated it's nothing they can do. I wasted time and money. Never again!

I'm not one to complain or write reviews, but I just couldn't let this one go. The customer service was rude and condescending. The product was disappointing. I was so excited for the bobble head to arrive and thought that I just bought the absolute perfect gift! Only until it arrived. It had zero resemblance to the photo sent in and parts of it looked sloppy. I went from total excitement to disappointment, realizing that not only was I out about $150, I had no gift to give. There was no way I would give that to someone.

The bobble head is trash. It looks nothing like the picture and the name is a sticker not even painted on. Would recommend no one to buy this product.

Unfortunately I spent $160 for a couple bobble head for Valentines Day that does not resemble the pictures AT ALL. The heads don't bobble (which I paid extra for) and it was supposed to be engraved on the bottom with our names (it was literally a clear label with our names typed on it). Also, it was supposed to say "King" on the man's pant leg and "Queen" on the woman's. They both said King AND it was written with an ink pen! To top it off, it was sent in a box that was torn up! WORST experience EVER and I am highly dissatisfied. Please spend your money with a reputable business.

I bought 2 for my kids. I sent the pictures as instructed but when they sent the picture of bobbleheads it looked nothing like pictures. I asked for modifications and they kept sending the same picture back. I asked for money back on both and they just ignored it and sent it anyway. I paid the extra fee for 2 custom boobleheads. The dress on my daughter was green with flowers, the bobble head dress was black and red. My kids look totally different but the booblehead head were identical. This is another Chinese scam! Stay away. 300$ lost.

I received a bobblehead that looked nothing like what was promised.The item arrived weeks late after unanswered emails. They never sent proofs as promised before making the figurine. They have deleted negative reviews from their social media to scam other people into buying their horrible products. DO NOT PURCHASE FROM THEM EVER!

The head they made was so different from the original person that nobody would be able to guess whose bobble head that was. They didn't match any facial feature, not even the basic shape of the face. HUGE DISAPPOINTMENT! Seems like they just took a premade head and tried to put some color on it. When I canceled, they charged almost half the price and the head wasn't even half done. That must be how their business sustains: they get the order, spend few minutes painting the existing head and charge you half for doing nothing. CATASTROPHE! DISGRACEFUL!

The creative process was great. I didn't know I will have the option to change or give feedback during the process. It was courteous and quick. Very efficient and pleasing. I WILL USE THEM NEXT TIME AGAIN.

This was one of my worst online experiences -- they soak you for up-charges throughout the entire buying process, then inform you that they can't live up to any advanced delivery services that you paid for as an additional charge...When you go to cancel the order, which I did within hours of placing the order, they inform you that there will be a 40% service charge for cancelling -- which, of course, inspires you to keep the existing order in place.

Once received, the other up-charges come to light as being complete RIP-OFFS, like the personalized inscription (which, as delivered, was nothing more that a sticker).

My advice: AVOID AT ALL COSTS -- you'll thank me!

Here's some info about the business: MyFaceBobbleHeads.com is a Hong Kong-based business doing business online. Customer service email:*******@myfacebobbleheads.com

Company Name:Nova Silk Road Sarl

Address: Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong. *******

I provided this company two pictures in accordance with their instructions. They advertise how similar the bobblehead will look to the pictures, which is obviously what you expect. I received the order very late and when I opened it I literally thought they sent the wrong bobblehead. I emailed and they said it was correct. I explained nothing in the model was the same as the picture. NOTHING! Their answer was "it is up to the artists interpretation of the picture". DO NOT USE THIS COMPANY! I made every attempt to have them remake the bobblehead or give me a refund. I received nothing! DO NOT EVER USE THIS COMPANY EVER!

I ordered a bobblehead from thus company and it took over a month to get. When I got the bobblehead it looked NOTHING like the pictures I sent in. The chair was broken and scuffs all over the thing. I never got an email for a preview as they state on the website.
I'm so pissed off I paid 200.00 for a gift I can't give the person. DO NOT BUY ANYTHING FROM THIS SITE.

DO NOT DO BUSINESS WITH THIS COMPANY!
I placed an order and paid extra for the VIP (3 days in production) service. The order took at least a month. I ordered a two person bobble head and they did not use the hair color I selected on one of the bobbles and one of the heads barely moves... by the way you have to pay EXTRA for the heads to bobble on this bobble head website.
I sent them a photo and a video and they first told me to buy some acrylic paint and paint the hair color. Then they offered me a 10% discount, then a 15% discount, then a 20% discount. I keep asking them to fulfill the purchase contract, they keep sidestepping. The latest offer is to remake the figure, pay for the shipping and an additional 40% of the figurine cost. In my emails back and forth I have asked 5 times about the VIP service I purchased. They have not acknowledged or answered me at all about that. I have asked 3 times now to "elevate" my concerns to someone who can actually provide me with customer service... that is ignored.
I am now kicking myself not checking reviews of this company first. LESSON LEARNED THE HARD WAY.
DO NOT DO BUSINESS WITH THIS COMPANY!

I never write negative reviews online, sometimes chalking up to a business have a hiccup, and not wanting to harm a business. But after my experience with this company, I feel an obligation, as this company is essentially money grabbing with terrible customer service, policies, and most of all, their product is inferior.

When I ordered the gift for a friend, all the shipping was in line to be shipped in time. When I reached out to the them, they told me since it was custom it would take longer. I asked them why would you allow that to be said on the site if it was not accurate. I then made a request back to them to cancel the order since it was no longer accurate with what I was promised. From there, they delayed response to my email, and then they told me that since it was already in processing and it was a custom bobblehead that I would either have to pay a non refundable fee (%30 of what I paid on 130$) or I could just go through with it, and not receive it on time. I tried to advocate further to no avail and the same regurgitated response a couple times.

I figured I would get the bobblehead regardless, and just send to my friend after the occasion. Without sharing my friend's photo on the internet... This looks NOTHING like her. I sent in 3 photos of different angles, and her face shape, her eyes, and her complexion isn't even close. My friend is Asian. On top of that look at the photos, The knee area is chipped away and white, The teeth are chipped as well, there are smudges on the hairline and the ear is deformed. Her hair is also a different color.

Umer was the name of the "customer service" rep - who didn't attempt to be helpful throughout the process.

Please please please, save your money and your trouble, and find a more suitable place.

Do not buy from here they are a complete rip off they are very unprofessional individuals they are scammers

Many times told them likeness of pic wasn't accurate. They sent anyway weeks ago. And arrived ripped.? Asking for refundwish me luck.

I wish I had read the reviews. The head looks nothing like the photo and the bobblehead doesnt bobble.
Horrible.

I kept feedbacking "NoNoNo, it does not look alike," then suddenly I received a shipping notification.