MYKA

If you want to spend $100 on something that does not look like the marketing images on the website and instead get something that looks like dime store quality then order from this company. I wasn't expecting fancy but neither was I expecting something this pathetic. You are better off taking two kids to the local fair and buying them tickets for unlimited rides and possibly win something of higher quality at a game booth and still come out about $30 ahead. I got ripped off, plain and simple.

I ordered a fingerprint heart necklace for my wife and when I contacted the company to find out how I get the fingerprint to them I was told that the fingerprint on the necklace is generic and not actually personalised. I requested to cancel my order based on this as my wife wanted a necklace with my sons fingerprint on it. I had to jump through hoops to contact them through their ticketing system with no way to actually call support. When they eventually agreed to refund me, I found that they'd only refunded 70% of what I paid, apparently due to a 30% restocking fee, even though this item was cancelled within hours of ordering. This is an absolute scam. There's no way that the item would need to be restocked. I actually received the confirmation of my request to cancel the order before I received my order confirmation. Avoid this company at all costs unless you want to run the risk of being defrauded!

Never trust a business that cannot be contacted by phone and says they will take 2-3 days to respond to your emails... if you get a response at all. I ordered around 12/6 and delivery by Christmas was "guaranteed". The delivery left Israel on the 21st and DHL tracking has it being delivered on the 26th. The company has taken no responsibility aside from lying to me that it will be delivered on time. Furthermore, I received no email confirmation of my order when it was made and it took multiple emails to even find out my order number or tracking purposes. This lack of customer service is a clear indicator that this business cares for no one.

I believe I'm about to join the long line of people here who will soon be reporting this company to both the authorities and my bank as fraudulent scam artists. I have an item which is supposed to be arriving on Tuesday, which was ordered within the company's Christmas delivery timeframe, and which was supposed to be a really special gift for my husband from his sons... but which has apparently been circling around a depot in West Footscray for nine days, been scanned into said depot on three separate occasions and which hasn't moved in two days now. The company refuse to respond to communications and i now don't believe this important item will arrive before Christmas, or ever. I will be telling everyone I know both in person and on all of my social media channels, not to deal with this company, ever!