MYKA

Clearly never going to get my purchased item. It's been a month and nothing. Over $100 down the drain and no gift to give my family member. Thanks for ruining Christmas. I would give it no stars but that's not an option.

I ordered $50 necklace, it arrived and was not cut clean. They agreed and said a new one would be sent out and I would get email within 24 hours. Nothing for 2 weeks. I email... nothing... keep emailing... then just told it's processing, even though I asked if I would receive by certain date as it was to be a gift. I FB message. They say same thing. I ask for refund. They ignore me. I keep messaging, hours later magically they tell me it's already been made. And again just say when it is shipped I will get an email. I say don't send cause it won't be here in time hence why I asked for refund. I can see they read message and yet again I am being ignored. Do not buy from this company! Besides being cut unclean, the metal is all scratched.

I purchased a personalized name necklace on 11/5/22 for a little girls' birthday present I needed by 11/18/22, and based on shipping estimates provided at time of purchase, I should have between 11/14 - 11/16. I placed my order, and the confirmation email stated the estimated delivery date was 11/16. Tracking the order, USPS states that the package was accepted on 11/11. It is now 11/22 and the tracking information has not changed. I have sent numerous emails, which are all responded to at least, but no resolution provided. If an order is sitting at the post office for 11 days with no movement, clearly there is a problem and the company should offer to refund me or expedite a new necklace! Demanding a refund so that I can purchase through Amazon. I would have already been refunded or had my item without even asking if I would have dealt directly with Amazon.

Advertises and presents themselves as American company but out of Israel. Cannot meet shipping deadlines as promised, even after paying for rush delivery. Takes over two weeks to arrive and came after holiday, Valentines Day and they promoted for that day. After I asked for refund they ghost you and avoid conversation and play games. Stay far away from this company. They lack honor, integrity, and legit business practices.

I have been trying to find out about my items, that were to be received weeks ago. Canada post is still "waiting on item" but company is claiming they sent it weeks ago. I have sent 5 emails now, and have only been generically responded too. I spent over $100 for my purchase and they will not even reply or give insight. I'm fine with lateness of items but I am not ok with non communication. To be it's a scam. The item is now two weeks late.

I ordered a necklace from them 2 weeks prior to Valentines with a guarantee of a delivery date for February 11. Now I just received an email it's going to be late! The whole purpose of this gift was for it to be given on Valentine's Day! I should just have went to a local store and had one made! Now reading all the other reviews, necklace will mostly likely be bad quality compared to the ones advertised! Regretting this purchase without reading the reviews first.

Wow! This bracelet is very tiny. MAYBE it'll fit a child. I had seen on Facebook, where people were complaining about the 30% cancellation fee, the fact that they've never received their merchandise, the long wait to get the merchandise and also how tiny it is once they receive it. This is unacceptable and very unprofessional for this company to continue to be in business with tactics like this.

I purchased the $300+ sterling silver Love Knot. I received a terribly scratched pendant. I sent it back and they sent it back still scratched, and the engraved names were not visible without a magnifying glass. I have been ignored by their customer service. I am furious that they will keep 30% of my money. Stay away from this company. I wish I looked closer at these reviews before I bought this piece of junk.

Update, they are working with me to get my order right. Hoping that third time is a charm.

Got my mum a beautiful necklace for her birthday and it is beautiful. There isn't enough stars to give. From the ordering to making and postage I was informed of every step. Fantastic customer service and fantastic quality jewellery

I am beyond displeased with this company! I have tried to return what I had bought for months now. Asked for a refund immediately and haven't heard anything back. Zero help and zero customer service. Truly unprofessional and will never be ordering again. DO NOT RECOMMEND.

Ordered a bracelet for husband's bday and paid for 3-7 day arrival. That was 2 weeks ago and still don't have it. Usps says maybe Thursday. Shipping label created after 2 days of order but didn't ship for 2 weeks. Horrible customer service. No refund only 20 percent off next purchase which will NEVER happen!

I bought a bracelet in January. Delivery was a nightmare to begin with but the bracelet that is supposedly sterling silver turning brown takes the cake. I ordered a personalized bracelet for my fiance and he hasn't even gotten to wear it yet and it's already turning. I just opened the box to see that. I feel ripped off I should have went with things remembered. I am so mad.

I have ordered a gift for mother's day and although it was guaranteed to be delivered by May 8 it had not. They sent a tracking number that when I check on canada post states they are waiting for item, company states they shipped, I call canada post they say they haven't received it from border, it has been a month and no update.It is frustrating, they need to return my money.

These guys are literally taking your money and not delivering. The customer service has asked me 5 times to confirm my address. £80 wasted and Father's Day ruined.

Just a set of losers with no real skills

Placed an order in March, it is now May and the item has not arrived.
Have made several attempts to contact them via email and Facebook, to no avail.
Their company Facebook page os full or similar complaints. You cannot speak to anyone as they do not have a telephone number.
Terrible experience! It looks as though my Mother won't be receiving her Mother's Day gift.
Very disappointing.

Was informed that necklace would arrive 17th Sept. Emailed them and had no reply as of yet. Looking at reviews and guessing will not receive this. Checked my bank details and money has been taken. Can you please give me an update ASAP.
Garry

Ordered 2 necklaces from their website and it stated 26-28 days shipping. Sent an email and just got a rude response back. Very poor customer service. Still have not received my order 50 days later! Never ordering from here again. Avoid!

Ordered 2 months ago for gift I needed at end of September. Though that was along time. No product and hard to get an answer from customer service. No phone number.
This is a big scam. How come they have not been shut down.

I accidentally ordered two necklaces with the same name, but thank you so much for sending me an email right away and coming in the names of my two daughters. I believe it will be a really good new day gift.

I ordered something for Christmas. Paid for 2 day shipping. It still hasn't even been shipped after a week. Customer support NEVER responds, tickets opened, no reply's! I want my refund!
Order number #*******

I have bought 7 items from this company and all are such high-quality, customer service excellent. Informed all through the process. Excellent value for money. Would recommend anyone to try their products.

Took 2 months to make and ship with false statements on their site. When i finally got the necklace, OMG. What a piece of junk. For $20 maybe. Same quality I would expect at a mall kiosk with custom jewelry.

All the recent reviews should tell you exactly as it really is. This is junk.

It's terrible.
The necklace I ordered keeps flipping upside down - bad when it's your name!
I sent an email to customer service. I keep getting the same emails over and over and they don't accept that they have sent me a faulty product. I have sent them pictures and everything but they still don't want to refund me the full amount. We went from 10% refund to now 70%. That already shows that this company is just a rip off with bad business practice.