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MYKA has a rating of 1.8 stars from 574 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MYKA most frequently mention customer service, phone number, and name necklace problems. MYKA ranks 139th among Personalized Jewelry sites.
This company responds to reviews on average within 16 hours
Beautiful necklace, high-quality silver and beautifully crafted name. But the courier service was worst, I have to go to depot to collect it. Especially if you are staying in city/apartment, the courier delivery driver will look for safe place to leave your parcel outside, do not even call/ contact you, then if they cant find any place to leave outside then the product is taken back to depot. I waited for product, the courier service never called me but the tracking reads "could not deliver as there is no safe to leave". For kind info; apartment in city will have locker if you see there or if yo cant find it, it won't cost anything to give a three-seconds call so we can go outside to collect it. I called the courier service numerous times to arrange the collection.
I purchased a rose gold necklace with 5 names. Standard shipping looked close to Mother's Day so I decided to purchase the expedited shipping and additional gift wrap. Well, it did not make it before Mother's Day and the package came after Mother's Day with damage. MYKA is willing to return my money as long as I return the necklace and delete reviews. I've decided not to send it back because the experience was so bad. The company never returned my money for expedited shipping. I will never purchase anything from this company and you should beware as well.
I recommend Mynamenecklace to my friends because the quality is good. Shipping is good. It is a perfect gift for him or her
Cheap jewelry and awful customer service. They sent wrong order and said they would replace and then I never heard from them again.
Tip for consumers:
Don’t order from here
I have emailed customer care to make a shipping change in order for my purchase to Mother's Day, but have yet to receive a response!
Very happy with my Christmas present very well made and presented in a beautiful packet. The price was so affordable it made me so happy
Do not buy from this company! You will be very sorry if you do. Stay away! They tell lie after lie after lie. The product you get is pure GARBAGE
Paid extra to expedite shipping. They shipped day after item was supposed to be delivered. Then they tried to blame FedEx.
Dear Gene,
I am really sorry that your order got delayed, I know that timing is crucial, especially in this time of the year.
Due to severe winter weather across the U.S., our courier has experienced substantial disruptions at its main hubs. We are monitoring your order and we will do our best to delivery your parcel as soon as possible.
Again, I apologize for the delay and for the inconvenience this has caused to you.
Kind regards,
I order a necklace for my daughter for her birthday here it is nov. 3 haven't received nothing I order it on oct 21
I love this product as i have my family close to my heart through this necklace! My kids land husband likes it too!
No delivery, no refund, delaying, lies. Ordered in November 2019, expected delivery December 2020.
Exchanging emails but no result.
Hi Aleksandra,
Thank you so much for your review.
Please allow me to assist you in this matter. Can you please let me know your order number, full name and email address? I would love to check what happened to the order.
Looking forward to hearing from you!
Sincerely,
MyNameNecklace Team
Ordered twice and both arrived as prom and on time and any questions or queries sorted quickly and effectively.
Tip for consumers:
Enjoy great service
Products used:
Necklaces
My wife was happily surprised and loved the personalization. The gift wrapping was elegant and product quality, outstanding.
Happy with service, happy with product, good shipping, good for a gift, I will order again I recommend
Tip for consumers:
Beter options to find
Products used:
Necklace, bracelet, earring
First purchase from this company and not disappointed, will definitely use again & more purchases pending.
A lovely piece of jewellery, with name engraving service making it special and stand out from others.
Exquisitely beautiful design, exactly as pictured and delivered by date stated!
Cannot recommend enough
Fast delivery and accurate. Products are good quality. Would definitely use mynamenecklace service again
Tried to contact, never answered, almost 2 months and still hasn't arrived.
Stay away from this website.
Hi Christian,
Thank you for reaching out.
I'm sorry to hear that you were unable to receive your order as promised. I will make sure to help you resolve this issue once and for all.
Can you please send me the order id or email address used upon placing the order? This will help me retrieve the order and check necessary delivery details.
Looking forward to hearing from you.
Sincerely,
MyNameNecklace Team
Based on the reviews from two necklaces that were recently purchased I will not be ordering. No longer want to purchase.
Dear Andrea,
Thank you for your feedback.
I am really sorry that based on the reviews, you decided not to order from our company. I can assure you that we use high quality materials and our customer service is available in 24/7 to help with any questions or issues.
If you need any help regarding our products, please contact us via our customer service email address and we will be happy to help you.
Kind regards,
MYKA Customer Service
Beautiful product, gorgeous gift packaging and card with note, arrived way sooner than expected, highly reommended :)
Products used:
Jewellery
I would gladly recommend this pendant, but apart from the chain not being real sterling silver. 8/10
Tip for consumers:
Just watch out for the chains, it's not sterling silver as it went black after a few days.
Products used:
Jewellery
Hi Gina,
I am very sorry that the quality of the item didn't turn out so well.
I can assure you that this is an isolated case, and I am here to personally assist you with this matter. As a start, can you please let me know your order number, full name and email address?
I look forward to hearing from you.
Sincerely,
MyNameNecklace Team
Their refund policy is ridiculous, after cancelling my second purchase they retained 30% after 10mins of purchase as it wouldn't arrive in time.
Write your review to help others learn about this online businessDO NOT DO BUSINESS WITH THESE SCAMMERS!
ALSO - QUALITY VERY POOR. Much smaller and cheaper than it appears on their site.
I ordered on December 11 and was promised delivery by December 20. It didn't show up on time. I kept emailing them trying to get the necklace. I told them we exchange gifts the morning of the 24th. I had to buy a replacement gift ($50.00 gift card). The necklace arrived late evening on the 24th - hours AFTER our gift exchange and four days late. I tried to negotiate a partial refund, or $25.00 credit to my Visa card to compensate for half of the cost of the replacement gift. They offered a 10% refund, or a $20.00 credit to their store (which is really cheap crap that I don't want more of), or I could return it for a 30% restocking fee. So, they wanted me to pay 30% of the cost of the gift and return it (at my cost, I assume) because they screwed up.
I have a Chase Visa card. When there is a dispute such as this for an item of over $50.00 the credit card company will refund my money and debit the vendor. Most credit card companies do this. If you have been ripped off by these people (and reading the reviews it looks like there are a lot of you who have) contact your credit card company and ask them for a refund was long as you sent at least $50.00.
In addition to them missing the delivery date and treating me badly when I tried to get them to compensate me in some way, their product was of very poor quality. I purchased a necklace that had three places to put the names of my grandchildren (for my daughter). They were so tiny you practically need a magnifying glass to read the names. The chain looks like it came from Walmart.
Trust me when I tell you that no one will be impressed with a gift that you buy from the site if it's anything like the garbage I got.
Orderd it way before xmas said it was suppose to come today. You guys take forever to ship. Disappointed
Dear Allan,
Thank you for your feedback.
I am really sorry that your order is not with you yet. Unfortunately I can't see your order without more information, but please send us an email regarding your order and we will look after the issue and give you a compensation if your order is late.
Kind regards,
MYKA Customer Service Team
Gain trust and grow your business with customer reviews.
My Name Necklace offers a vast selection of necklaces for purchase online. In addition, the company offers bracelets, rings, anklets, and earrings. Best Sellers on the website include Monogram, Cross, and Family Tree necklaces. The company does offer the personalization of your necklace with engraving services and offers a 30-Day return policy.
Dear Libby,
Thank you for taking the time to write your review.
We apologize for the inconvenience you may have experienced with your order. Satisfying our customers and producing high-quality products are very important to us.
Our team will do everything we can to resolve this as fast as possible. In order to locate your order, we need some information from you. Could you tell us your order ID?
Meanwhile, you can contact our customer service team through Help Center or chat.
Kind regards,
Customer Care Team