MYKA

I cancelled my order even before I got the necklace I ordered. I paid for the urgent shipping and they couldn't even do that. Also, it was shipped from Israel, they never said anything about that.

Where do I even begin with this trash $#*! company. Lets start with their "service". They have TERRIBLE customer service. They don't have a phone number to contact anyone. THE ONLY way to get in contact is their customer service email which they don't reply to unless you message them on Facebook and rant about your problems. I told them my problems through email and at first they couldn't do anything to help me but as soon as you demand a refund they respond very quickly and have all the answers! Next, lets talk about "shipping". I purchased an item from them on Dec 4, so that it would be here before christmas. I paid extra money for it to be shipped in 9 business days instead of the 12 they offered. I received a tracking number from them but USPS NEVER received anything. I finally was able to get in contact with the company and they gave me the same tracking number and told me it should be there before the 28th. Christmas was on the 25th. Was not going to work out. I demanded a refund and never heard anything back from the company. The day after christmas I received a knock at the door and there was my package. It had a 3 Day priority mail sticker AND when I checked USPS it said they sent it out on Dec 24. This company is a scam, don't waste anytime or money here because you'll be waiting a lifetime. Not to mention if you have any problems there isn't any way to get in contact.

PURCHASED THE PRODUCT ON XMAS AND IM STILLL WAITING.

POOR FREIGTH AND TERRIBLE CUSTOMER SERVICE, WHICH CANT GIVE ME A FRIEM DATE ON DELIVERY OR A TRACKING NUMBER.
SHAME THEY DONT ALLOW CUSTOMERS TO PUT A REVIEW ON THEIR SITE.

I ordered a bracelet with my grandkids names on it. The font was NOTHING like the picture on the website. You can hardly see the names the print it is so small. Not worth buying.

Excellent original product that my wife was delighted with and the product was delivered on time. I will definitely re3your company and products to my friends and family.

Scam do not order. Product hasn't shown up, and ruined my Mother's Day gift. Looked up more about the company and the product they do ship is not as pictured and discolours easily.

Do not buy it's a scam. Mother's Day was destroyed for my kids because it never arrived, after a delivery guarantee. Then it just never ever arrived, it wasn't late it just didn't come.

Loved shopping with this company very efficient, the necklace I received is beautiful, quality is excellent and I will be shopping and recommending mynecklace.com again and again

I ordered my girlfriend a necklace for her birthday on April 19th it is currently may15th and I don't have it nor do I have a location on the package, is absolutely rediculous and I want my girlfriends necklace even if it is $#*!ty judging from what ive read

Im absolutely fuming and to show you all why please read this email below I sent them.
Customer By Service Web (06/14)
Im absolutely disguested with the way my order arrived. It was posted through my door in a ripped up damaged envelope. The actual wallet/case its in is stained and marked. The chain and tag is on a bit of paper inside. The chain itself is a poor excuse of a chain, its thin tiny and cheap looking, looks nothing like the picture. It looks like it would snap upon picking it up, and has come out of a arcade machine. The personalised dog tag is not as pictured either its tiny, and thin and not as shown. My actual picture its blurred and not put on straight and the engraving is terrible. The tag is marked upon opening. I have looked online and there are hundreds of unhappy customers that havent received a refund and are unhappy with their orders funny enough for the same reason as myself. You are false advertising for lots of reasons! One- the item is nothing as pictured and cheap horrible quality when a good quality was promised. Two your website states 100 day money back guarantee. And I have looked into trading standards and this is not acceptable. I am now giving you 48hours to respond an adequate solution otherwise I am going to trading standards, the police, the papers you name it! As I am just one in hundreds of mistreated customers that are looking for answers.

Yours sincerely Kira.
[---001:*******:*******---]
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Got the name ring I must say it's fab I love it and would highly recommend company very good to deal with also

Have been waiting 6 weeks past delivery day only good thing is always contact and have given discounts but still no products

I have a few items (as gifts) from here over the years and absolutely love them! However i ordered a necklace that was guarenteed delivery before xmas, even paid the extra just to be sure. The whole time the ETA was 24th of december right up until the day then the ETA disappeared completely, no idea when it is supposed to arrive. I wrote a review on trust piolet and had a seemingly fake person (sure it's computer generated) reply saying there was a misunderstanding and it was actually due to arrive on the 25th dec, xmas day! Suprise, suprise it still hasn't arrived. Have had about 20 emails back and forth with computer generated answers everytime. Like everyone else saying to confirm delivery address again, saying my email address isn't associated with the 'incident' and will not give me a tracking number or courier company. Have asked for a refund, no answer from them at all! I will be ringing my credit card company and getting a full refund as i have seen others do... anyone who is having the same issues i highly suggest you do the same and not waste your time trying to get answers from them

I have placed a necklace order on April 15th, the expected delivery was May 8th, Today is June 1st and I have not yet received the order.
When followed up with the company, they just send a canned response blaming COVID-19 for delays.
I live in Canada, and apparently they have sent this to Canada Post for delivery, but I cannot find any tracking with Canada Post as well.
I understand that there are some delays with COVID-19, but at this point based on company's lack of proper response and also the fact that I cant find the tracking number on Canada Post, I am assuming that this was a scam and I highly advice against buying anything from this company.
I have also asked the company for a refund, but again they send the same automatic response

Lovely chain delivered quickly only rhat the chain was all knotted up ruined it because i couldn't put it on my wifes neck because it took so long to un knot it

I ordered a name plate necklace for my mother's day gift to myself almond. 2 years ago. From the beginning yes it did take forever to arrive but when it did none the less I loved it! However, since then mychain has broken now twice. The first time it was under warranty and they sent me a replacement chain after a few weeks no problem. It just had to be reattached with a set of jewelry pliers. Fine. Now 4 months ago or so it broke again! Only this time I had to pay $10 for my replacement chain because my warranty is expired. Fine! I paid the 10 against my better judgement bcuz I love wearing my sons names on my necklace. After a few weeks an envelope shows up, with a peiece of paper inside and a jewelry bag EMPTY! Nothing in the envelope pr on the paper or in the bag! So I took a picture sent an email and they said customer service is their first priority I pleaded with them to send it more carefully and wrapped better as you could feel the chain through the envelope if you tried and it's not even real silver not sure why anyone would want it?! They said they send me another and today I get the envelope once again empty! It doesn't look tampered with but the seal was loose like poorly sealed! It could have fallen out sure... but either way, it's their fault I now just want my money back I'm done playing these games and the product is cheap I don't wear in the water or to bed so the fact it keeps breaking proves it's just cheaply made!

I should have read the reviews first! The wallet I ordered looked like a kid drew the picture on and it took FOREVER to get my order! NEVER AGAIN! This site should be shut down!

Firstly I just want to say that i was so disappointed that I waited 4 weeks ish for an anklet from here which I paid over £75 for … with personalised/ initials. The quality is very poor. Don't be fooled by the nice photos on Fb … secondly the anklet wouldn't fit a child's ankle … I'm a uk size 12 so I'm not ever weight nor do I have swollen ankles lol … the initial gold tags we paid extra for look like a 7 year old hand stamped them
In a metalwork class as school
… anyway moving on … so I politely asked for a return and a refund … BEWARE these scammers will keep
30 % of the cost of the jewellery so on this case (over £20) they call it a restocking fee? Haha! Anyway so I've now spent 5 days politely requesting a full
Refund and today I have up arguing … they can keep the money. It's not about that … it's the fraudulent way they're trying to keep funds back for an item
Which to be Frank I could have bought on any wish or Chinese type selling page for about £5! Disgraceful ** don't be fooled by their reply below. I've been messaging to and fro with MYKA for five days and all they say is it's company policy to keep 30
% of what you spend if you aren't happy with the product! It's not good enough and very poor service

When I came across this site I was so impressed and pleased by the photos of the jewellery and thought it would make a lovely present for my stepdaughters birthday. I was provided with a preview of how it would look(1st photo)
What I received was a cheap cheap cheap piece of rubbish that I wouldn't pay a tenner for! - the gift box is of a better quality than the contents!
The first photo is from the website - the second photo is what I actually got - the total weight of the item is 9gm - flimsy cheap rubbish that deserves 0 stars - avoid! Avoid! Avoid!
BUT THE WORST THING IS A MADE A SUBSEQUENT ORDER - WHICH I AM NOT LOOKING FORWARD TO RECEIVING- avoid! Avoid! Avoid!

There was a mix up in the address and MYNAMENECKLACE's answer was to order another one and pay again. NO HELP. This company is a scam. And they claim great reviews but are lying about that as well.

Ordering was simple, emailed updates on estimated delivery and came on time. I really love my necklace.

Received this fab necklace with my boys names on it in 2 weeks. I'd definitely recommend and I will be purchasing from this company again.

Overall very good just need little tweaks as in better quality packaging and deeper engraving not sure it will last very long before wearing away