MYKA

Christmas order placed 1st December for delivery 18th December. Never arrived. They were still guaranting delivery two days before Christmas. They then sent me a fedex tracking number for delivery date 3rd Janauary. Contacted Fedex They haven't received package yet. I also received option for 10% discount for worst service ever. Haven't received that either. Service desk don't have a clue. Messaging service is automated. DO NOT BUY FROM THESE SCAM ARTISTS.

Scam scam scam scam oh yea scam! Go elsewhere! They change your order once submitted and blame it on you! Even when you show prof! There is beautiful jewelry everywhere don't give them your money!

I bought a name necklace (14k supposedly) for my daughter for Christmas. Gave it to her on Christmas and the next day it was turning colors. Not real and very disappointed.

Hi. Who among here had ordered from the Philippines? Do they accept orders from the Philippines? 'm done with placing my order with them but I didn't receive a feedback yet.

If I could give them a rating of "0" I would. All, please steer clear of this company. They are not reputable, reliable, nor scrupulous. I ordered a bracelet from them for my wife for our anniversary on December 7. It still has not arrived, and they refuse to refund the money I spent on the item. USPS, the chosen method of shipping has still not received the item, which was to be delivered to them on the 15th and delivered to me on the 18th. I have made multiple attempts to have them contact me by phone but they only offer a generic email ignoring my requests for a refund. Each email is simply an attempt to placate the customer's dissatisfaction. Even after they admitted the order was lost or not processed (USPS tracking shows the item in pre-shipping - it never arrived to them) and repeated attempts to have my money refunded, they defer to soft email responses without ever acknowledging the refund requests. After researching the company, I found that they have multiple open complaints with the Better Business Bureau, of which they are in bold lettering not an accredited business. Multiple review sites offer multiple unflattering posts and ratings which are grossly negative on customer service. Believe them. Shop at your own risk.

Ordered a customized necklace for mothers day as a gift from my kids for their mom on April 26. I added for expedited shipping. And had a guaranteed delivery date of May 2 to May 3. They did not start making the item Until 4 days later on April 30, even though I had already been charged. May 2, passed, May 3, Passed and May 4 passed. On May 5, I get an email stating my order has shipped and is expected to arrive May 9, a week after it is supposed to arrive. I contacted customer service about the issue and all they said was sorry it was delayed. Sorry doesn't cover the fact that mothers day is now ruined for my wife. The kids gift wont be there in time, and they are heartbroken and upset. And allt he company has to say is they will refund me the expedited shipping. The part that maddens me even more is their absolute lack of professionalism, empathy and customer service. When I placed my order even if I chose normal shipping it was stated it would arrive by May 6 to May 7, also in time for mothers day. The reason I chose expedited shipping to get it by May 2 or May 3, was so that I could be even more ensured it would arrive on time. This company is horrible and I hardly believe they have so many great reviews, when they dropped the ball big time. A good company would refund me the full purchase price for their screw up.

Do yourself a favor and don't buy from this company, they can't deliver on their promises and then they make excuses and show absolutely no remorse for ruining a special day for someone because they couldn't be bothered to expedite the order or deliver as promised.

My boyfriend purchased a necklace for our anniversary and we still have not recieved over a month later - anniversary ruined! There is no communication from the company - they are vile. DO NOT BUY

I ordered a ring with the initial I received it and it was so cheap like a $99 cent store ring not forgetting all rusty looking I contacted them tru email since they do not have a telephone number to reach them heard back from them like a week after telling me to send more pics from diff angle I did that still never heard from them I have never seen a company like this yet they refuse to publish there number so that ppl cannnot contact them plz do not orde from this place they should be close down

I got my Mom the perfect personalized Mother's Day necklace from this site. It looked exactly like the site portrayed and she loved it! Thier prices and great and they offer free shipping too.

I bought a necklace and it broke within a couple months without any mistreatment. I emailed the company about their return policy and they never responded.

Don't believe any discount they offer.
Customer service doesn't exist.
Telephone number on the website is fake.
Save your money, and frustration go with reputable company.

I ordered a piece of jewellery for my wife in October. The estimated date of arrival was the 12th of November. When it didn't arrive I contacted them via their website. They apologised and offered to send a pair of stud gold earrings worth $50. They said the would sent out right away and look into the whereabouts of my order. After a week of me emailing them they said they could not locate the product and asked if I wanted a new one made. I said I did. After a week I asked if they could give me an update to which they said O have not ordered a new replacement. At this point I told them I would report them. The next person that emailed apologised and said the new order would be put in right away and would contact me in 24 to 48 hours. Last week I inquired about the free earrings and it seems they cannot locate these ether. When I asked for a phone number they said they are fully online and have no number. What should I do here. It is now two months late and I am know wiser to know when I might get my product or if will ever show.

DO NOT ORDER FROM THIS SITE - I have not received my item despite ordering on 21st march - was for my sister's 18th birthday which was not until the 26th April, OVER A MONTH LATER and it still has not arrived. I had nothing to give my sister on her birthday. The worst thing is when emailing with customer service they didn't even seem apologetic?!

IF YOU WANT A NAME NECKLACE, ORDER FROM A DIFFERENT WEBSITE TRUST ME!

Bad customer service, money hungry company who cares nothing about their customers. Happy to take your money and not return it. Charging 30% fee to cancel your unmade order as a service fee.

I ordered a Mother's Day present for my daughter-in-law and when I tracked it it said delivery 5/18 which would be more than a month from when I ordered it when I asked when I am going to receive it they told me it was out of stock
Why didn't they tell me that before since website said it had been created and when I tried to reorder item it did not say it was out of stock
So now I have no gift and they didn't have courtesy to tell me they had no intention of shipping it
I will never order from this company again
I asked them to call me but they didn't
I have bought items in past
They are grossly overpriced and dint care about their loyal customers
Many other places to shop that are less expensive

I ordered the engraved padlock necklace, heart anklet and a bar braceletim really happy with my purchases good quality and a decent price would definatley use them again

I ordered a necklace back in April... never received after a month so I emailed them and after two days, got a response saying it shipped and they offered me a "gift" as a sorry. The gift arrived a month later but the original order after two more months has still not arrived. I have now been told by Canada Post that the CBSA has refused entry into Canada and the item was returned. I have emailed them for a full refund and have not heard back. Guess I should have know better.

DO NOT PURCHASE FROM HERE, BUYER BEWARE!

What a nightmare. The first necklace I purchased, the way they hung the loops, it hung upside down. (It was supposed to be for a birthday gift). I decided to try and reorder a name bracelet. On the website, it specifically stated that the name part of the bracelet was not included in the length so I ordered accordingly. When it arrived (finally), it might fit a five year old. They argued with me until I showed them proof on the website, then they said they would remake it in the correct size but they wouldn't start on it until they received the last bracelet back. I was furious and told them that since they are sending me a mailing label, they will be able to see when it is shipped. They asked me to let them know when I was shipping it, which I did. A month and a half later, the supposed correct size arrived. I have to say it is terrible quality, like something you would find at Claire's. It did have her name on it but they used such large connectors on each end that the bracelet did not lie flat. I ended up sending it to my friend with an apology note and telling her "here is your crappy gift, better luck next year". I know she doesn't care about it, it's the thought that counts...but how embarrassing and disappointing to have to give that to a dear friend as a gift.

I ordered the necklace.
I love it and I think my wife will be happy to this Christmas present.
But please change the FedEx! Not the best delivery company!

They said they had issued a refund (minus a huge restocking fee) but never did. After months of chasing them I had to get Visa to reverse the transaction.

So I ordered something for mother's day, said it should arrive May. 8th and it's STILL not here. Is this a scam? Why is this taking so long? Very unimpressed, all very unprofessional.

I ordered a name bar necklace and the chain arrived hanging out of the packaging and the clasp on it does not stay closed. I have reached out many times to "customer service" about reimbursing me for the damaged chain but they refused to help me.
***DO NOT ORDER FROM THIS COMPANY**

Do not order from this company! They are scammers! They take your money and send you nothing! I have been waiting for months for 3 products and still nothing, yet my credit card has been charged and they have my money! Their customer service e consists of bots just emailing nonsense back and forth! DON'T ORDER FROM THIS COMPANY... YOU WILL BE SCAMMED! Unfortunately, I got scammed. I will be calling the police!