MYKA

Fantastic jewellery well made and very well packaged always have email updates to tell were is in order status and dispatch

Hi, I have been buying online for many many years, I think this is the first time I am writing a bad review. I ordered a present for my wife on my son's first birthday, so after placing order I found out my estimated delivery is bit late so I got in touch with customer support and ask them for help. They said I can upgrade my delivery by paying £14.95. I email them at least three time to just confirm that I will receive order on time but no response whats so ever. I ended up paying £14.95 to up grade my delivery then I got email straight away saying
"Your order has already left our facilities and is currently en route and will be delivered via DHL."
I was happy and asked them for tracking number after sending few emails no response, then I got email after few days saying
"We sincerely apologize for the inconvenience.
I've checked with the suppliers and there is a minor delay in the production of your jewelry due to quality issues. All of our creation undergoes several stages of quality checks. It is our aim and our goal to provide only the highest quality jewelries and accessories to our customers.
I have informed the suppliers to make sure that your order gets shipped as soon as possible."
Then start offering me compensation 10% refund, 50% on next order etc. I emailed them saying why you lied to me that my order left your facilities and is with DHL etc. But so far no response its been more then 5 days.
So they messed up my wife's present big time I ended up buying some thing else, the worst thing is my wife selected this present from their website herself and obviously she is not going to get it, which I have not told her.
The customer service is appalling, feel like they dont even exist or they dont care about their customers at all. If there was option to give negative rating I would have done it as they dont even deserve 1 star.
They just make false promises, my advise would be stay away from them only thing you will get in return is disappointment, you will never get your order on time specially if you are ordering it for some special occasion.
AFter spending all this money I am still not sure if I ever going to get my order.
Disappointment highest level.
Thanks

Terrible customer orientes company, Bad answers, cero accountability, dont Trust información them, Is a fraud. I órdered a piece More than 60 Days ago. And Is the date that they couldn't have response informatión what happened with muy order AND they say that probably muy package was stolen or lost. If i want to cancel AND ask for a refound have to wait 7-21 days More. I have published muy bad experienced on their FB page, but noticed that they filter AND published only Good comments. FAKE FAKE #mynamenecklace

This was my second purchase. Good quality and good customer service. I will definatley use again
Keep doing it.

Easy to use website and easy to track order. My daughter has an unusual Irish name so was extra happy with the necklace

Could not be happier with purchase from start to when the product arrived. A little annoyed with constant advertising after purchase was made.

A great personalized mothers day present which is loved by both mom and kids. Great quality, design and affordability.

All items I bought are gorgeous and everyone is delighted with their presents and want to order some for their family and friends

I purchased 2 necklaces may 8. I have contacted them 8 times with only automated responses. 1. I cannot click on the actual reciept on my PayPal account 2. Got a confirmation number on may 25th saying I would get products on may 26th tracking number provided shipping with fed ex. 2 days ago look again and it says product has not even left the warehouse they are still packaging. They then responded with a tracking number now with Canada post assuring me it left the warehous. Once I checked that it says I re purchased the item on June 3 and the item still needs to be received it is in Israel. I'm thinking this is all a scam and at this point I am completely frustrated and just want my money back, the automated emails are giving me no information. All they say is "your package is on route" meanwhile Canada post still says waiting on item for the past week. Been intouch with PayPal this is definitely a scam. Don't even want it if it does turn up. And my name necklace please do not respond to my review with "please send your order # blah blah blah" I'm a single mother and this is disgusting what you do to people. Best believe I will get my money.

Update: got my refund, paypal went in my favor. And the whole time I was tracking my order wasn't even my necklace haha it was the free earrings they offered me for not receiving it in time. Go figure. Then you want to email me and tell me I got my refund please consider taking down my review ha what a joke. Clearly people need to know you are SCAMMERS! I will not be taking this down!

Placed an order - tried to cancel - 0 service, no e-mail to reply, no phone number, wish I would have read reviews before

She loved the item I bought it was nice and well made Chain was good and spot on with there delivery times

Easy to buy online, well packaged and gorgeous necklace received! Was a present from myself to myself, go on you're worth it!

I've been appalled by the customer service of this company, I don't think I've ever been treated by a company this way - I feel as though they truly tried to swindle me out of cash. I can't believe they wouldn't refund the express shipping costs when they didn't ship in the time I paid extra money for. Out of everything, I could not believe my eyes that I have WRITTEN EMAIL EVIDENCE of them promising to pay the shipping cost back in full and 70% of the necklace price if I returned it and then once I had sent the necklace back they refused to do this. Seriously what kind of company are you running?! On top of this there's no number to contact them on and every time I email the customer service email I get a different response from a different person. I don't even believe half the names are real. I will be advising everyone I know to never order anything from MyNameNecklace.

Discussions have been going on since APRIL, I sent the necklace back in JUNE and STILL NO REFUND!

A scam and a sham, they should be ashamed of themselves. Don't trust the positive reviews on TrustPilot - written in the same way/manner all the customer service emails are written. Would be less than shocked if they write these all themselves.

If I could give 0 stars I would.

Ordered on 9th March in time for mothers day. Still waiting on 1st April. Automated email responses no phone number. Took money no product

So I bought a personalised necklace for my girlfriend. Looks amazing! Fits nicely. Worth every penny

Thank you so much for helping me get the ring I really wanted. :) I will recommend you to everyone! Thanks again.

Do not order from here! I ordered three items and paid a decent amount of money for items promised and guaranteed by December 24th before Christmas. These items didn't even ship until January 10th or 11th. I no longer wanted the items as I had to buy replacement Christmas gifts and tried to cancel my order and they refused.
I finally received the items on January 14th well after the "guaranteed" December 24th delivery that was promised when I purchased the items... i'm trying to return the items now as I didn't want them after the 26th of December... but they want me to pay to ship it back and they charge 30% restalking fee with only 70% refund even though this was all their fault and error. This has been nothing but stress, anger, and disappointment. Not to mention one item was not wrapped properly and came all scratched up!
Find somewhere else to order from this place is a joke and a headache. Did not do the right thing at all. They should have just canceled my order as requested, issued a full refund, and never shipped them to me a month late.

Very happy with my name bracelet. Has all my families names in it- very special.
Prompt shopping experience would recommend.

I purchased 1 pendant and they planned 4. I stopped the payments through PAYPAL. PayPal refunded my money. No problem.

I'm so glad I looked this up prior to ordering from this company! Thanks to all for adding your reviews.

I replace the order a week before Mother's Day and arrived in
Good condition
Was really easy to track the post

Just received name necklace 1 week ago, literally its turning black chaIn and back of name black... 54.00 dollars

My name necklace was perfect and came earlier than expected. Service was brilliant and I will definitely order again.