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MYKA has a rating of 1.8 stars from 574 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MYKA most frequently mention customer service, phone number, and name necklace problems. MYKA ranks 139th among Personalized Jewelry sites.
This company responds to reviews on average within 16 hours
Beautiful necklace, high-quality silver and beautifully crafted name. But the courier service was worst, I have to go to depot to collect it. Especially if you are staying in city/apartment, the courier delivery driver will look for safe place to leave your parcel outside, do not even call/ contact you, then if they cant find any place to leave outside then the product is taken back to depot. I waited for product, the courier service never called me but the tracking reads "could not deliver as there is no safe to leave". For kind info; apartment in city will have locker if you see there or if yo cant find it, it won't cost anything to give a three-seconds call so we can go outside to collect it. I called the courier service numerous times to arrange the collection.
I purchased a rose gold necklace with 5 names. Standard shipping looked close to Mother's Day so I decided to purchase the expedited shipping and additional gift wrap. Well, it did not make it before Mother's Day and the package came after Mother's Day with damage. MYKA is willing to return my money as long as I return the necklace and delete reviews. I've decided not to send it back because the experience was so bad. The company never returned my money for expedited shipping. I will never purchase anything from this company and you should beware as well.
This company is a scam please do nor order from them no phonenumber to talk to anyone that should tell you something
Hi John,
Thank you for your feedback.
Currently, our system doesn't support a toll free line but it is in the works. I would be more than happy to look into your case if you provide me more details of the order.
Kindly send me your order ID, or the email address you used when you placed the order and your full name. Don't worry, once I have an order pulled out, I will do my best to assist.
Yours,
I have purchased 4 name chains in the past year from this company. They make a beautiful product so are ideal gifts for all the kids in my life
I ordered a name necklace from https://www.mynamenecklace.com and its been 3 months and I havent received it. I dont even have the tracking number. I keep complaining about that, and Its an international order! It actually got send back and they reshipped it again but they still didnt provide me with a tracking number. I dont know where it is or which courier service to call and check up on. The customer service keep saying the same thing that I should wait blah blah or they can give me 10% refund and Im shocked. This isnt my fault in the first place so why the ten percent? Theyre the ones who shipped it and dont even know where it is?
Believe me I never write reviews especially bad ones because I dont want to bad mouth any business but this is the worst and most unprofessional experience I have. Please dont waste your money guys, especially if you live outside America because then its going to be a international shipment and they wouldnt provide a tracking number. Im just surprised they made no effort to help like they didnt check up on anything or even compensate for anything. I thought they would apologize and reship with a tracking number the second time but nothing! All they said they could do is refund ten percent. So the 90 percent of my money is going to waste over their mistake. I wasted 64 dollars.
Brought two name necklaces as birthday gifts.
Both stunning, they loved their presents. Fast delivery too!
Thanks My name necklace
Tip for consumers:
Confirmation email wasn't straight away but came the next day
Products used:
Necklaces
100% would recommend, this necklace was so elegant and beautiful. Price was very good.
Looks absolutely lovely on the neck
Tip for consumers:
Use it
Products used:
Necklace
Ordered a necklace an bracelet for over £200 on 22/11/22 to ensure would have item in time for Christmas
Expected delivery 7/12/22
No sign of item by 9/12/22
Emailed for update and was told I had to contact courier myself and they don't know where it is
A week on after asking for a refund, still dragging their feet an trying to offer store credit
As of 15/12/22 I receive a parcel with just a gift bag in and packaging ripped to pieces and an apology note for packages condition
No necklace or bracelet inside just a gift bag
After informing MYKA that this gift was for Christmas for my partner they are replying every other day with silly questions and stupid offers after clearly asking for a refund from the 10/12/22
Stay away from this store as customer service is disgraceful and quite frankly a pathetic excuse of a company who are now leaving me 2 special gifts less for my partner and showing no intentions of refunding this money in time for Christmas, which will be 2 weeks after refund was requested
Products used:
None as I did not receive anything even after nearly 3 weeks from purchase date
Dear Anthony,
Thank you for your feedback.
We are sincerely sorry that your parcel arrived in this condition, it is not our standard to send orders like this and we will further investigate your case.
We have already requested the refund for you.
Again, I apologize for the inconvenience this has caused to you.
Kind regards,
MYKA Customer Service Team
I placed an order with them on 7/18, for a Heart Family Tree Necklace With Birthstones In Gold Plating. They offer inscription on the product, so I put in 4 names in a language other than English. To make sure they support this, I tried to contact them and ask if they will do it in the other language. They do not have phone support, neither do they have an easy way to contact them via email. I went to the contact section of their website, and had to go through multiple steps of picking a category for the reason I'm contacting them, and couldn't find any relavant to mine. So I picked the option to "change inscription" on my order, and in the comments I wrote that I actually don't want to change the inscripiton, but in case you don't support non-English languages please let me know so we can find a solution, and I left my phone number as well.
I paid $17 for "Urgent Shipping" so I can get the product by 7/24. Today is 7/24, and my order is still in "Jewerly Creation" step. I never received any response from them, and my support ticket is now closed! I'm very angry cause this feels like a total scam...
Tip for consumers:
I do not recommend them.
Products used:
Heart Family Tree Necklace With Birthstones In Gold Plating
Dear Reza,
Thank you for your feedback. We are a 100% online company and we don't take phone calls, but we have confirmed your order on the 21st of July.
We are sorry if there was a confusion regarding your order, it will be sent to you soon and you will receive a notification. We sent you a private email about it.
Kind regards,
MYKA Customer Service Team
Ordered a necklace for my partner from the kids and she loved it. Looked lovely and good quality too.
I asked for a necklace few days ago and I am very satisfied with the product, its beautiful and has a beautiful design, I received on time and I could gave that as a birrhday present for my cousin.
Overview Reviews About
MyNameNecklace Logo
MyNameNecklace
Reviews 14,580 Excellent
4.5 stars: Excellent
Reviews
Excellent 75%
Great 10%
Average 2%
Poor 2%
Bad 10%
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Eoghan Markey
1 review
1 star: Bad
7 minutes ago
Please avoid (Scam)
I ordered a necklace on October 9th. It was for my girlfriends birthday on November 10th so I chose express delivery to make sure it arrived on time. It didn't arrive so I contacted them. I was told there was a problem in quality control and that's why it hadn't arrived. I was never updated. They advised me that they will sort it out and the parcel will arrive the following week. Another week came and went and still no necklace. I emailed them again but never got a response. I then wrote a review on here advising people of what happened. I then got a prompt response saying how sorry they are and they have prioritised my order and it will definitely arrive before December 10th. The necklace never arrived so I once again emailed them. I then received the exact same copy and pasted email advising me there was once again a problem with quality control. I have asked for a full refund but have not got any response. Its a scam. Please be careful with you're money and do not buy from this website
First time ordering anything online they came through for me it came a little bit late but super satisfied. Glad I ordered it in advance :)
Hi Max,
Thank you for your review. It's great to see that our efforts reflect on you as our valued customer.
Should you happen to have any concerns with the received jewelry or should you have any queries, please let me know, and rest assured that I will assist you further.
Sincerely,
MyNameNecklace Team
Really pretty necklace and good quality. Very affordable and arrived within the delivery window. Love it.
Products used:
Necklace.
Delivery times not good promised delivery before christmas which christmas i do not know but live in hope for the first one
Tip for consumers:
realy poor tracking is rubbish if i could cancel my order i would
Products used:
jewelery
Hi Steve,
Thank you for your feedback. We are working hard to deliver all orders in timely manner, we know that timing is very important, especially before the holidays.
If your order is late, please send us a private email, and we will check it further for you.
Kind regards,
MYKA Customer Service Team
The website is great and delivery is very efficient. I'm currently after buying my 5th piece of jewellery.
Today I placed an order. Email confirmation was immediate. In the confirmation email I realised that one of the names on the order was not complete as I had not realised that there was a character limit. I immediately sent an email asking to cancel the order. They got my cancellation request within 10 minutes of the order being placed. This is their response...
Thank you very much for reaching out.
Once your order is placed, production of your personalized item begins immediately.
I am sorry to hear that you wish to cancel your order, and I do not want you to lose the opportunity of owning your own personalized jewelry.
With this in mind, I would like to offer you the following options:
1. Receive a 10% refund off your current purchase.
2. A product exchange with an additional £ $20 to spend. Just send me the product ID or the link to the jewelry you are interested in, and I will take care of the rest.
3. Proceed with this order, and receive a 20% coupon off your next purchase.
Please let me know which option you prefer and we will proceed accordingly. Kindly note that if you select to proceed with the cancellation, it might be subjected to a 30% Restocking Fee.
PLEASE NOTE THAT UNTIL WE RECEIVE A RESPONSE FROM YOU, YOUR ORDER WILL BE ON HOLD AND NO ACTION WILL BE TAKEN. If production is finished and we still haven't received a response from your end, we will have the order shipped as is.
Looking forward to hear what you choose.
Shambolic. STEER CLEAR
Hi Lindsay,
Thank you for your review.
I am very sorry to hear that you are not completely satisfied with our response, and I will be very happy to check what happened and if it is not solved yet, I will do my very best to help.
I just ask you to please send me your Order Id and I will check it immediately.
Thank you for your help.
Darcy Neil
Excellent quality. Very good service. Takes a bit of time between ordering and delivery, so allow time!
Placed order got confirmation my order arrived on time and was exactly what I ordered no complaints.
I've shopped here before for myself and I was in love with my necklace. So I had to shop again and am still inlove
Tip for consumers:
Convenient
Very happy with the necklace I bought for my daughter on the birth of her son. I got his name and she loves it.
Took my money, no product arrived, 20 e-mails later and getting nowhere fast, customer service is appalling, they are refusing to refund my money!
Great experience from ordering, choice, updates on production, fast delivery, and finally, a great necklace,
Gain trust and grow your business with customer reviews.
My Name Necklace offers a vast selection of necklaces for purchase online. In addition, the company offers bracelets, rings, anklets, and earrings. Best Sellers on the website include Monogram, Cross, and Family Tree necklaces. The company does offer the personalization of your necklace with engraving services and offers a 30-Day return policy.
Hi Nay,
I sincerely apologize for the inconvenience that this has caused you.
Please allow me to help you with your concern for proper resolution. Can you please provide your full name, order number and email address?
Looking forward to hearing from you!
Sincerely,
MyNameNecklace Team