• Kitsch

Kitsch

Write a Review

Overview

Kitsch has a rating of 4.3 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitsch most frequently mention customer service, face masks, and good quality. Kitsch ranks 5th among Hair Care sites.

  • Service
    50
  • Value
    47
  • Shipping
    48
  • Returns
    40
  • Quality
    43
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
23
See all photos
How would you rate Kitsch?
Top Positive Review

“Decent masks”

A D.
4/13/21

These masks have glowing reviews, i purchased 3,3 packs. Good price. I received them in a timely manner and was excited to try. After washing them in w/d like all my other clothing they shrunk a bit. But still fit well. Unfortunately my make up still rubs off on them and the ear pieces dig in as they are elastic ties.

Top Critical Review

“Wrong Item Received. No response from Customer Service.”

Susan B.
1/10/22

I received my order fairly promptly, and the items (cotton face masks) were ok. But I only received two of the three items I ordered. I have contacted customer service three times, and still zero response. Like, not even an acknowledgement that they received my message. They are very good at bombarding me with daily marketing messages, though. So, if that's what you're looking for-- this is your place!

Reviews (211)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62)
Thumbnail of user bristolp
Arizona
1 review
12 helpful votes
  • Send Message
July 23rd, 2020

I love these hair bands! I have long (waist length) fine, thin hair. Every hair band I've ever used leaves me with a kink in my hair I can only get out by showering. These are different! They hold all my hair easily, and my hair doesn't get stuck in them like I thought it would. Although they don't leave my hair completely kink-free, the crease is so much less severe and I can actually straighten it out. Kitsch also sent me a pack free after my first order was lost in the mail. Great customer service and great product :)

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Bristol! Thank you so much for your kind feedback, and for being a part of the KITSCH community!

Thumbnail of user joshuav102
Philippines
1 review
0 helpful votes
  • Send Message
September 30th, 2020

A few might not know this company but I am glad that I found this gem! Not only do they have a wide variety of products, I'm sure everything was made with care and passion! Very comfortable masks and easy to use!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Joshua! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!

Thumbnail of user ceceliak10
Ohio
1 review
13 helpful votes
  • Send Message
July 25th, 2020

Just wanted to give a quick update. I ordered originally this mask and I was not completely satisfied with the product I received. I left a review about it. What a GREAT Customer Service this company has! They were quick to respond and to fix the problem. Great team! P.S. This mask in black color gives you double light blockage compared to blush, so if you are looking for total black out - black is way to go. The masks are super soft, have an adjustable strap and great quality.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Cecelia! So happy our customer service team was able to make things right for you! We really appreciate your kind feedback, and hope you'll stay a part of our KITSCH community. Thank you again!

Thumbnail of user melanieg189
Philippines
1 review
0 helpful votes
  • Send Message
September 22nd, 2020

Got no reason not to love this company's products! I totally love all their fashionable and convenient products especially they suit my needs.

One thing is their customer service too. Sometimes, mistakes happen but I didn't need to worry because its customer service is really responsive and solves the issues right away. This way, I am confident with this company and I'm gonna come back for more!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Melanie! Thank you so much for your kind words about Kitsch and our customer service team. We appreciate you!

Thumbnail of user rosied36
Ohio
1 review
13 helpful votes
  • Send Message
July 24th, 2020

I got one pack for my mom and one for myself and we both love it! The designs are really cute. They were snug but in a comfortable way. Because of what's going on right now, it is very understandable about delays in shipping. I sent an email inquiring about the status of my order just to be sure and they responded right away. Great customer service!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Rosie! Thanks so much for sharing, and we are so happy to hear both you and your mom love your masks!

Thumbnail of user larryd656
Texas
1 review
1 helpful vote
  • Send Message
June 11th, 2022

So, I'm not a woman lol but I bought their products for my wife and she absolutely fell in love! Thankyou so much kitsch for changing her life! Forever customer! From the moment you order from kitsch you know you're more to them than just another order, they make you feel special and let you know how much they appreciate your business! Ordering, Customer service, value and product! 5 star for sure!

Tip for consumers:
Kitsch is an affordable and amazing products! You will not be disappointed!

Products used:
Shampoo, body soap sampler and beauty bar conditioning bag!

Thumbnail of user lancej42
GB
1 review
0 helpful votes
  • Send Message
October 4th, 2020

I was really lost in finding the perfect gift for my wife due to the ongoing pandemic. Suddenly, Kitsch appeared as an advertisement on my social media so I immediately checked it out and found out that Kitsch is offering amazing choices for face masks, hair care and a lot of stuff that my wife would love. I just got my order for her and she is so in love with your products. Hopefully, you guys would continue making these in the future. Great buy!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Lance! Thanks so much for your kind review, and glad to know how much your wife loves our products. We're always available if you have any questions. Thanks again!

Thumbnail of user fritzp10
Philippines
1 review
0 helpful votes
  • Send Message
September 29th, 2020

I have a very sensitive skin and I always have some kind of allergic reaction with most of the fabric used in some pillowcases. Not until I found their satin pillowcases. They are so soft and helps me sleep better at night. My acne breakout has gone away too!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Fritz! Thank you for the kind feedback on our Satin Pillowcases! It's customers like you that are the best part of our brand. Thanks again for making our day!

Thumbnail of user ab735
Philippines
1 review
0 helpful votes
  • Send Message
October 2nd, 2020

I've purchased yesterday the cotton face mask in the shade of leopard and neutral at ULTA and this is by far the most comfortable masks! Definitely a good catch! Highly recommended. I will rate this product 10/10.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi there! Thank you for writing this review about our Cotton Face Masks! We're so happy to know you are enjoying them. Thanks again!

Thumbnail of user madilynnm
Nevada
1 review
0 helpful votes
  • Send Message
July 25th, 2020

This was my first time ordering from Kitsch.The masks were awesome, fit great and so stylish! The fabric is really nice and doesn't irritate my skin or face at all. Excellent customer service and delivery time. Definitely recommend and looking forward to ordering other items from Kitsch!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Madilynn! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!

Thumbnail of user naomij40
Philippines
1 review
0 helpful votes
  • Send Message
September 30th, 2020

I stumbled upon these satin pillowcases while browsing through pinterest and so I decided to purchase some. The pillowcases are very chic that's why I decided to buy them in the first place but they're also surprisingly cozy and comfortable, it makes sleeping much better. What a nice find! Would totally purchase more in the future.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Naomi! Thank you for your kind review of our Satin Pillowcases! So glad to know that you enjoy them. Thanks for making our day!

Thumbnail of user timothyh388
California
1 review
13 helpful votes
  • Send Message
July 6th, 2020

I ordered the "damn" pin and the "feelings" pin, and I'm not sure if it was an issue with USPS or what but I never got my package. I immediately emailed them, and they ended up sending a replacement! I didn't have to go through a huge hassle, so I def appreciate their customer service. Can't wait to wear my pins when we can go outdoors again lol. Def will continue to order, and support this company!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Timothy! Thank you for the kind feedback! We are so happy to hear that our customer service team was able to resolve your issue. We hope you love your accessories!

Thumbnail of user darrenm175
Philippines
1 review
0 helpful votes
  • Send Message
September 30th, 2020

There's a lot of masks available online right now but they are either too boring or uncomfortable. Not this masks! I had the chance to wear them on a busy day and it feels so comfortable. Recommended for everyday use for people who needs to go out everday!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hello Darren! We're so happy to hear how much you love our Cotton Face Masks. Thanks for making our day with this kind review!

Thumbnail of user doml12
Philippines
1 review
0 helpful votes
  • Send Message
October 7th, 2020

I am totally in love with these masks! I HAVE 4 SETS NOW! The design is soo cute and since theres 3 layers of cotton, I did the candle test and totally passed. Not do I only feel safe, but also very stylish too! This is totally worth it and I would definitely buy more! I can't wait for more designs to come!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hello Dom! So happy to know how much you love our Cotton Face Masks! We appreciate your kind words, and we will make a note of your interest in more designs. Thanks again!

Thumbnail of user leahm185
Michigan
1 review
0 helpful votes
  • Send Message
July 25th, 2020

I'm a hairstylist and these have been great to wear at work. Also, you can't beat the price for a 3 pack of amazing quality cloth masks. Thank you for having an amazing product. I will definitely be ordering more products.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Leah! So happy to hear how much you love our Cotton Face Masks. We really appreciate your kind feedback. Thank you for sharing!

Thumbnail of user jessicah1451
Pennsylvania
1 review
3 helpful votes
  • Send Message
September 8th, 2021

I ordered items and was looking forward to it as i am a college student. Unfortunately, they sent it to the wrong address and I never got my package. They are unable to send me anything or give me a refund. I would avoid using this website at all costs especially if you are a broke college student like me just trying to order comfortable reusable masks. This was a waste of time and money

Tip for consumers:
do not use this site

Products used:
none because they never got shipped to me

Service
Value
Shipping
Returns
Thumbnail of user rebekaha29
New York
1 review
0 helpful votes
  • Send Message
July 24th, 2020

I have really thick, wavy hair. For years, I have gone through flimsy plastic clip after flimsy plastic clip. I've been searching for an alternative to plastic because 1) it's simply not strong enough to hold all my hair. It always falls. And 2) when it inevitably breaks, it gets sent to the landfill and/or contributes to the millions of microplastics already in our waste stream.

These clips are exactly the alternative I was looking for. They work like a charm. They hold my hair exactly like they're supposed to--no slippage. You can tell they they are high-quality materials, made for durability. I can't imagine these ever breaking, and I hope they don't. 10/10 recommend to anyone with thick hair/trying to live a plastic-free lifestyle.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Rebekah! Thank you so much for your wonderful review of our hair clips! It's customers like you that are the best part of our brand. Thanks again for making our day!

Thumbnail of user milings
Australia
1 review
0 helpful votes
  • Send Message
October 4th, 2020

You read it right! Thank you Kitsch for making such amazing hair products :) I would never have to go out of my house looking like a scarecrow. LOL! I love your products and I wish to get everything you offer soon!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Miling! We're so happy to know how much you love our hair products! It's customers like you who are the best part of our brand. Thanks again!

Thumbnail of user bellg7
California
1 review
17 helpful votes
  • Send Message
July 18th, 2020

I buy a lot of hair accessories from this brand at Ulta. I've been happy with everything, including this set. You dont have to worry about these breaking like you do with the plastic ones. These are nice metal and a nice rose gold color too. They stay in place even in my rather thin hair. Time will tell if the metal discolors at all, but as of now I am happy with them. This brand can be a little pricey in comparison to other brands, but these always are worth it because they're better quality.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hello Bell! Thank you for the kind feedback, and we are happy to hear how much you love our hair accessories! It's customers like you that are the best part of our brand. Thanks for making our day!

Thumbnail of user summerr40
New York
1 review
22 helpful votes
  • Send Message
July 24th, 2020

Fit and quality is great. I can't say any masks I've tried the last few months have been totally breathable persay but these are the MOST breathable yet fully-covering and protective of the assortment I've purchased. They are stylish. I get compliments everywhere I go. And very comfortable too. I haven't dealt with sore ears or sore bridge of nose. Been telling friends about them, price is great and will likely buy even more styles when I get back to the work place. Highly recommend!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Summer! Your kind feedback on our Cotton Face Masks made our day. It's customers like you that are the best part of our brand. Thanks again!

Thumbnail of user avab47
North Carolina
1 review
0 helpful votes
  • Send Message
July 25th, 2020

They are amazing. Very breathable and my favorite thing is that the elastic doesn't hurt my eyes. Also, the customer service was amazing when I was email back and forth about a problem. Highly recommend these masks!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Ava! Thank you so much for your kind feedback on our Cotton Face Masks. We really appreciate you sharing!

Thumbnail of user keiras17
Texas
1 review
0 helpful votes
  • Send Message
July 24th, 2020

This was a gift for my wife. She used an invisi-bobble from a co-worker and was impressed by its effect. While it's Amazon review is not very high (you can never be too sure of true reviews), I was looking for a similar product for a better value.The hair set I bought was for blonde hair and has four ties from clear to tan. They are very small, about the size of a quarter, which is about the size I was looking for. If they ever stretch out, you can put them in hot water to shrink them back to size.My wife has very fine hair that breaks easily. First time she used it, she had her hair up for most the night. When she took it out, she had no hair creases, bumps, breaks, or tears. I asked how they worked and she said, 'Fantastic'. Hopefully, they'll hold up for a while, but if not, Kitsch has sent several email follow-ups concerning customer service. A great deal for the price.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Keira! We are so excited to hear how much your wife loves our Hair Coils! Our customer service team is always available, should you have any questions. Thanks for making our day with your kind feedback!

Thumbnail of user susanh3722
Georgia
1 review
3 helpful votes
  • Send Message
December 21st, 2022

I was impressed by the products and pricing of Kitsch and that it is a women owned company. I put in my order for Christmas using my phone, which entered my old address for shipping, immediately after paying I noticed it and tried in vain to cancel the order and change shipping address. I called numerous times and of course could not reach anyone, I emailed multiple times for two days to no avail. Needless to say Kitsch took my money very quickly and sent the order to my old address in another state and my daughter will not be receiving this gift for Christmas. No customer service at this company at all.

Thumbnail of user amandap1473
Texas
1 review
1 helpful vote
  • Send Message
August 30th, 2022
Verified purchase

I didn't think these would actually curl my hair but it did. My hair is very thick so I just lightly sprayed it with water and put an argan oil cream on it then wrapped my hair around the stick and slept on it.

Service
Value
Shipping
Quality
Thumbnail of user jacquilines1
Louisiana
1 review
2 helpful votes
  • Send Message
July 23rd, 2020

I was Selected as a product tester for this item so it was free. Amazon at first lost my order but the customer service of Kitsch was great and sent me a replacement free. So far the scrunches have held my curly thick hair in a pineapple bun, which lasted the whole night while sleeping! I like that it also doesn't slip or leave the pony tail mark in the hair.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Margot! Thank you for the kind feedback, and so glad we were able to correct the shipping error for you. Hope you love your scrunchies, and thanks again for making our day!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

WOMAN-OWNED GLOBAL ACCESSORY BRAND. We are committed to creating high quality products that are effortless, elevated, and easy to use. From fashionable shower caps to minimal metal hair clips, KITSCH is evolving your everyday essentials.

Company Representative

Thumbnail of user emilyp349
Emily P.

How do I know I can trust these reviews about Kitsch?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Kitsch?