• Kitsch

Kitsch

Write a Review

Overview

Kitsch has a rating of 4.3 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitsch most frequently mention customer service, face masks, and good quality. Kitsch ranks 5th among Hair Care sites.

  • Service
    50
  • Value
    47
  • Shipping
    48
  • Returns
    40
  • Quality
    43
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
23
See all photos
How would you rate Kitsch?
Top Positive Review

“Decent masks”

A D.
4/13/21

These masks have glowing reviews, i purchased 3,3 packs. Good price. I received them in a timely manner and was excited to try. After washing them in w/d like all my other clothing they shrunk a bit. But still fit well. Unfortunately my make up still rubs off on them and the ear pieces dig in as they are elastic ties.

Top Critical Review

“Wrong Item Received. No response from Customer Service.”

Susan B.
1/10/22

I received my order fairly promptly, and the items (cotton face masks) were ok. But I only received two of the three items I ordered. I have contacted customer service three times, and still zero response. Like, not even an acknowledgement that they received my message. They are very good at bombarding me with daily marketing messages, though. So, if that's what you're looking for-- this is your place!

Reviews (211)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62)
Thumbnail of user katep192
AE
1 review
0 helpful votes
  • Send Message
October 13th, 2020

I ordered the face masks when I saw them on the net. It is really cute, the shipping tho takes a lot of time but when I saw the products, they really looks so cute and comfortable to use! Worth the wait I would say. Nice!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Kate! We are so happy you are satisfied with your Cotton Face Masks. Thanks for making our day with this kind review!

Thumbnail of user sherylg69
Philippines
1 review
0 helpful votes
  • Send Message
September 29th, 2020

I am so tired of wearing boring masks! I am glad that I found them online, they really have cure designs and they are so breathable. A lot of my co-workers are actually asking me where I got them. I would definitely recommend them to everyone I know!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Sheryl! Thank you so much for sharing your thoughts on our Cotton Face Masks! We're so happy to hear how much you love them. Thanks again!

Thumbnail of user tianac12
Florida
1 review
0 helpful votes
  • Send Message
July 24th, 2020

When I first received this product from Amazon the pretty little box was completely broken down and I was missing 4 hair ties. I was super bummed because they were a tiny gift to a friend who has never heard of 'key chain' hair ties! Same day I received them, I got an email from the seller. I told kitsch my issue and they resolved it 100% and super quick, I believe same day! I've never had customer service quite as great. And the coils are perfect, I tried one out of the replacement box they sent! They don't lose form like some of the other coils I have used and they don't stretch out so much that you can't use them. I can't wait to give them to my friend.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Tiana! Thank you for the kind feedback on our customer service team and our product. It's customers like you that are the best part of our brand. Thanks again for making our day!

Thumbnail of user natalied189
Texas
1 review
0 helpful votes
  • Send Message
July 23rd, 2020

The quality of this set looks like it should be wayyy more then $30! It's the perfect shade of gold without being too yellow. And the rhinestones are super sparkly! I love the length too because it layers well with other necklaces! New go to!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Natalie! Thank you for letting us know our necklace is your new go-to, you made our day! It's customers like you that are the best part of our brand.

Thumbnail of user janeliag
California
1 review
0 helpful votes
  • Send Message
July 9th, 2020

At first I received the incorrect product so I returned it and asked for a replacement and my replacement came the very next day! The hair coils are great, they stay in my hair and are easy to get out. Thanks!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hello Janelia! Thank you for the kind feedback on your experience! It's customers like you that are the best part of our brand. We appreciate you!

Thumbnail of user bethanyd57
New York
1 review
2 helpful votes
  • Send Message
May 14th, 2021

Never again will I order from this company. It's a scam. I ordered face masks and two weeks went by and my shipping status never updated. I called, and they said it got "lost". Suspicious. Customer service then stated they would send me a new order expedited shipping. HAHA. It's been a week and still have not received my order. This company is a JOKE. Goodbye.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amalias8
Kansas
1 review
0 helpful votes
  • Send Message
July 24th, 2020

This large pin is just so gorgeous and such a good quality, well made and hold my hair very well and look very fashionable and glam for any occasion. This is definitely a luxury clip and I absolutely love it.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hello Amalia! Thank you so much for your kind feedback. You made our day!

Thumbnail of user anthonyb763
New York
1 review
13 helpful votes
  • Send Message
June 30th, 2020

Honestly i wasn't hesitant buying such a expensive hair wrap but I've been washing my hair every night, i work in healthcare, and my turbie twist just doesn't hold all my hair as good as it could. I have long thick hair. So I kept seeing ads for this so decide to splurge. Honestly I'm glad i did. The elastic at the bottoms catches all your hair to twist up. The elastic tie and button and in perfect position. I would suggest the elastic tie on the outside but it still works great. If you're in the fence just buy this. It was great. Dries my hair quickly.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi there! Thank you for the kind feedback on our Microfiber Hair Towels! It's customers like you that are the best part of our brand. Thanks for making our day!

Thumbnail of user miap56
Nevada
1 review
0 helpful votes
  • Send Message
July 25th, 2020

These masks are wonderful. They are high quality and comfortable. They cover your nose and securely stay on your face to help you feel protected. On top of the safety and comfort - they are adorable! I'd definitely recommend these and would definitely buy more.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hello Mia! So happy to hear how much you love our Cotton Face Masks! We really appreciate you sharing your kind review. Thank you!

Thumbnail of user gormana
Florida
1 review
1 helpful vote
  • Send Message
June 27th, 2020

Bought this towel to replace the cheap one I bought a few months ago. The old one was thin material that didn't absorb enough, and was difficult to secure. The first thing I noticed about the Kitsch towel was how soft and thick it was. Its easy to put on, and the button for securing it is in just the right place, so I don't worry about the button popping off while I'm wearing it. I love how absorbent it is, I wear it for about 10-15 minutes most times and my hair is about 85-95 % dry when I take it off, which is the perfect time for me to use my leave in treatment. I couldn't be happier with this towel, and if your thinking it's a little expensive for a hair towel, I promise you its 100% worth it. Now I do have to say they lose a bit of softness after washing, but they almost double there absorbency!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Gorman! Thank you for the kind feedback on our Microfiber Hair Towels! It's customers like you that are the best part of our brand. We appreciate you!

Thumbnail of user vanned
Sweden
1 review
0 helpful votes
  • Send Message
September 29th, 2020

I have ordered numerous satin pillowcases online and I am always left disappointed. I am glad that I stumble upon this shop and their website. I have been using their satin pillowcases for a few months now and the quality is top notch!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hello Vanne! So happy to hear how much you love our Satin Pillowcases. Thanks for making our day with your kind review!

Thumbnail of user rebeccal1236
Colorado
1 review
2 helpful votes
  • Send Message
April 12th, 2022
Verified purchase

I bought the rice water shampoo and conditioner bars and the charcoal and sugar scrub bars and love them. I bought a shower caddy and it came with the leg was bent and I let them know and they sent out a replacement right away. I highly recommend and will continue to use the bottle-less products. Makes my hair silky and smooth and lathers up well. That sugar scrub bar is scrumptious. Charcoal bar-amazing. Customer service 10 out of 10. Products 10 out of 10. Highly recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jezahd
Philippines
1 review
0 helpful votes
  • Send Message
October 2nd, 2020

I have a long curly hair and it really takes some time before it will dry up. I am a busy girl and I have little time to prepare. This product from Kitsch has been my lifesaver - the Microfiber Towel Scrunchies! It helps my hair to dry fast! It makes less frizz in my hair! Thank you kitsch for this lifesaver item! Worth the price for 2!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Jezah! We're so happy to know how much you're enjoying our Microfiber Towel Scrunchies! Thanks for sharing your kind feedback, it made our day!

Thumbnail of user tomw1163
New York
1 review
0 helpful votes
  • Send Message
May 20th, 2021

I am looking for a suitable gift for my wife. It's for her birthday present. Then I visited Kitsch. WOW they heave great modern quality products and I found a appropriate gift for my wife. Thanks Kitsch.

Tip for consumers:
They provide good quality product. Please give a check.

Products used:
Face musk

Thumbnail of user dilorenzod
California
1 review
1 helpful vote
  • Send Message
June 29th, 2020

I'm a sucker for polka dots! I have a light weight towel designated for my hair, it's super ugly and old, but easier for me to wear on my head. So excited I came across this micro finer hair towel! I'm obsessed with it and I can finally turn my old hair towel into rags where it belongs :) Oh, and I have a LOT of hair, and it's LONG, and it all fits inside the wrap!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Dilorenzo! We are thrilled to hear how much you love our Microfiber Hair Towels. Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks for making our day!

Thumbnail of user davidr2510
California
1 review
0 helpful votes
  • Send Message
July 17th, 2020

These masks are soft and comfortable. They are great quality for the price. They are on the thicker side so you aren't getting flimsy cheap quality. I want them in every pattern. The shipping was super fast and communication from the company was fantastic. Thank you Kitsch!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi David! Thank you for the kind feedback on our Cotton Face Masks, and for being a part of the KITSCH community! It's customers like you that are the best part of our brand. Thanks for making our day!

Thumbnail of user barbb122
New Jersey
1 review
0 helpful votes
  • Send Message
August 17th, 2020

I purchased a 3 pack of face masks on July 14th. It's now August 17yj and I have not received. My coworker gave me one of their masks but said it took 5 weeks for her order. She thought it was an isolated mistake. Not so sure now.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hello Barb, and thank you so much for your feedback!

We are so sorry to hear about the length of time it has taken to receive your order. That is unacceptable, and we apologize. We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. We look forward to assisting you!

Thumbnail of user samt724
Ohio
1 review
2 helpful votes
  • Send Message
December 4th, 2022

Purchased online. Triple charged on order of one unit. Contacted paypal received refund. The one product that I purchased received order and tracking number. Never received product. Postmaster General contacted, stated fraudulent tracking number - ever existed and he contacted Kitsch. Received another order & tracking number. Again no product or movement on tracking number after a week. Never dealt with such a disreputable company in my life. Stay away or get ripped off and scammed!

Tip for consumers:
Stay away

Products used:
None as I never received any

Service
Value
Shipping
Returns
Quality
Thumbnail of user dilshanh
Sri Lanka
1 review
0 helpful votes
  • Send Message
January 21st, 2021

Efficient and very effective
Kitsch is an attractive website with nice products.
All products are very nice and useful.
Kitsch wonderful website and work peroperally good.
I will recommend this website to everyone to buy products from here.

Service
Thumbnail of user marian334
Philippines
1 review
0 helpful votes
  • Send Message
September 30th, 2020

Love the prints, the design and the quality of Kitsch's products! Talk about elevated essentials! I always feel happy whenever I see my Kitschies :) Obviously a Kitsch fan here LOL! For first time "Kitschers", I definitely recommend the hair towels and the towel scrunchies. They are so unbelievably supple and they dry my hair real fast! My next favorite are the satin sleep sets, which are my go-to bridal shower gifts for friends getting hitched. And those face masks. So in love with their cotton masks! They are reusable so I feel like I am helping the environment! And who says you cannot be stylish during a pandemic? I have the tie dye and the leopard sets and they look so good! :)

Products used:
Towel items, satin items, face masks, hair clips

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Maria! Thank you for the kind feedback! We're so happy to hear you've had a chance to try a variety of our products, from our Towel Scrunchies to our Cotton Face Masks. It's customers like you that are the best part of our brand. Thanks again for making our day!

Thumbnail of user lanak27
Texas
1 review
0 helpful votes
  • Send Message
July 25th, 2020

Working Customer service in a Cafe I have to wear my mask during my whole shift and all around these are my favorite masks, Light, breathable, stylish and easy to wear! I have been asked several times where my masks are from and I always refer them here. HIGHLY recommend, great price and quality.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Lana! So happy to hear how much you love our Cotton Face Masks! It's customers like you that are the best part of our brand. Thanks for making our day!

Thumbnail of user marinas252
Austria
1 review
0 helpful votes
  • Send Message
September 13th, 2021

I like different beauty care products. This time I dec8ided to use tyhe ones offered by this brand. That was my first time and you know I will keep using the brand for some time because I like everything that I bought.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rubip4
Philippines
1 review
0 helpful votes
  • Send Message
October 13th, 2020

The case is beautiful! Very lovely and looks good to my interior! Materials are awesome and quality tho shipping was a bit long but overall understandable.

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hello Rubi! Thank you so much for the feedback on our Satin Pillowcases! We apologize for the delays in shipping and appreciate your understanding as our shipping carriers are running behind during this unprecedented time. Thank you again for your kind words!

Thumbnail of user maryw1339
Minnesota
1 review
2 helpful votes
  • Send Message
July 25th, 2020

These masks are great quality, comfortable to wear, and even look stylish. Definitely an upgrade from what I had before. Thanks for the great product--highly recommend!

Thumbnail of user emilyp349
Emily P. – Kitsch Rep

Hi Mary! Thank you so much for sharing your kind review of our Cotton Face Masks! It's customers like you that are the best part of our brand. Thanks again for making our day!

Thumbnail of user bills1594
California
1 review
0 helpful votes
  • Send Message
July 28th, 2021

Kitsch weighted eye masks are awesome... top quality. It really has improved my sleeping. This a company with a heart that cares about all their customers and feature great products.

Products used:
weighted eye masks..............I liked them so much I got two

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

WOMAN-OWNED GLOBAL ACCESSORY BRAND. We are committed to creating high quality products that are effortless, elevated, and easy to use. From fashionable shower caps to minimal metal hair clips, KITSCH is evolving your everyday essentials.

Company Representative

Thumbnail of user emilyp349
Emily P.

How do I know I can trust these reviews about Kitsch?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Kitsch?