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Kitsch has a rating of 4.3 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitsch most frequently mention customer service, face masks, and good quality. Kitsch ranks 5th among Hair Care sites.
These masks have glowing reviews, i purchased 3,3 packs. Good price. I received them in a timely manner and was excited to try. After washing them in w/d like all my other clothing they shrunk a bit. But still fit well. Unfortunately my make up still rubs off on them and the ear pieces dig in as they are elastic ties.
I received my order fairly promptly, and the items (cotton face masks) were ok. But I only received two of the three items I ordered. I have contacted customer service three times, and still zero response. Like, not even an acknowledgement that they received my message. They are very good at bombarding me with daily marketing messages, though. So, if that's what you're looking for-- this is your place!
I ordered 5 pillowcases from Kitsch and they are great. Nice on the touch for my face. It is easy to wash it. I will be getting more of their products.
The silky satin pillowcases from Kitsch blend perfectly with my linens. They are very comfy to sleep in. Love the quality and customer service. Going to buy more!
Hello Chuck! Thank you for the kind feedback on our Satin Pillowcases! You made our day with this review. Thanks again!
I love this for washing my face at night, face masks, etc. Hole in the back for ponytail. It's cute, adjustable and affordable! Great customer service too.
Hi Harvey! We are so happy to hear how much you love our Microfiber Spa Headband! It's customers like you that are the best part of our brand.
Love the design and material used on those face masks. I just hope they add more designs in the future as face masks are becoming a part of our daily outfit now, lol.
Hi Dalton! So happy to know how much you enjoy our Cotton Face Masks. We appreciate your kind review!
Don't waste your money! I bought the cotton face masks thinking it was such a nice steal, 3 masks for $12 but I never received my order. I thought I could trust this brand since I've bought from them before through Ulta, but obviously I was wrong. I recommend everyone to do their research before deciding to buy from this site. I messed up and did the research after ordering and it resulted in me wasting my money. When I went on their instagram I was surprised to find out I was not the only one having issues with receiving my order, this was surprising due to this site only having good reviews. In addition, the customer service is horrible. They are impossible to get in contact with, I tried contacting them via phone, email and insta DM about my order issue and I received no reply. If I ever decide to buy from Kitsch again which not very likely after this experience, I will only be buying it in stores. The way Kitsch organizes their shipment is a mess and if I were you I would save myself the headache.
Hi Ella! Thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We are so sorry about the lack of responsiveness from our team, and for the delays in the shipping of your Cotton Face Masks. We know we let you down, and we truly apologize. Thank you for bringing this matter to our attention.
We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.
Masks fit great and are super cute, and their customer service is fantastic. I had to email about my order Ana they responded in less than 10 min and was super helpful. I'll be a repeat customer.
Hi Tony! Thank you for the kind feedback on your experience with our customer service team! We are so happy to also hear how much you like our Cotton Face Masks. Thanks for making our day!
I contacted customer service for two simple requests, 1) to exchange two products 2) to honor the original discount if unable to exchange. I received an immediate automated reply with their return policy and no reference to my questions, then a follow up email from a person saying keep the items, send pics and they are checking on the requested replacement items because one I requested was $2 more. I followed up 5 days later and received the automated return policy twice more. On email #7 I requested a human response of which I received a reply that they do not accept exchanges. I had to send email #9 to ask about a promo code also requested and ignored it two previous emails and they asked me for my original promo code! I didn't know it, they offered a generic code 7% less that didn't work. After 13 emails to get a simple reply to two questions which did not resolve my request I decided it wasn't worth the time to pursue. Clearly they don't value customer experience and haven't spent any resources in understanding what that is. They may have ok products but if you think you'll need any kind of assistance stay clear, it's very poor.
Products used:
Two pillow cases
Thank you so much for your review! I am so sorry to hear you had so many issues with a simple request. This is not the experience we want anyone to have. We have reached out via email to make sure your issue is resolved in a satisfactory matter and investigate further how we can improve our customer service process.
Great company that provides good support and one of the best working environment there is. I have been with Kitsch for more than a year and they have never been late to a payment.
Hi Sergs! Thanks so much for posting this kind review. We are so happy to know this! Thanks again!
I already received my masks and they are awesome! They don't fog up my glasses and they're super comfy to wear for long hours of duty. I will surely order more in other design!
Hi Charlene! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
The products arrived in excellent conditions. Every product received was thoroughly checked. Customer service is a big yes. So reliable. I'm a happy customer.
Hello Abigail! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
The company looks legit but fails to inform their customers on the shipping time. Customer service is a joke because they fail to do anything and keeps asking their customers to wait.
I normally do not write bad reviews. However be warn that your packages will take forever and on top of that the PRODUCTS are FROM CHINA. The products are not homemade or I am believe that I am supporting a womens business. SORRYNOTSORRY, I am taking my money to ETSY.COM where they have real women who actual provide excellent service with NO excuses!
Tip for consumers:
Recommend NOT buying from them because they are just a reseller and products are from CHINA. If you want homemade and supporting local business, go to ETSY.
Products used:
NONE (bought face mask, hair scrunchie, pillow cover)
Hi there, thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
Kitsch is a global brand that sells products and supports employees worldwide. In the USA alone our employees are 90% female and many of them mothers. All of our items are designed and shipped from Los Angeles. However, our products themselves are manufactured overseas.
We produce with the strictest of guidelines, perform routine audits, and have amazing relationships with our factories. We are a woman-owned and operated company proud to support many here in the USA.
We are so sorry about the delays in the shipping of your package, and we’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.
This company is just amazing, they put great effort in bringing the best products for use, all I can say I totally love and appreciate Kitsch, definitely worthy of the 5 star rating it deserves.
This package is not on its way. YOUR COMPANY HAS TAKEN MY MONEY AND FAILED TO PROVIDE THE ITEMS PURCHASED OR RESPOND TO MY EMAILS AND CALLS. This package has not arrived at the shipper. The track the package link indicates that the shipper STILL HAS NOT RECEIVED THE ITEMS. Either refund my purchase or send the order.
Respond to this email or I will have to provide this information to the better business bureau and proved public comment in social media.
On Dec 13,2021, at 12:37 PM, KITSCH <*******@mykitsch.com> wrote:
Shipping Confirmation
We're happy to let you know that your order has been shipped!
I am still waiting on my order. For it to be in California there is no reason for shipping to take so long. I can't review a product I never received.
Hi there, thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We apologize if your order is taking that long and we understand how that makes you feel.
We’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.
Have fallen in love with this shampoo! I barely touched my wet hair with the bar and it lathered up instantly. Hair is better than ever. Thank you!
Products used:
None
I like their eco-friendly cleanse collection. I like the texture. Money well spent! Good costumer service too! Thanks to my friend who recommended this to me. Surely will order again!
Hi Jill! Thank you so much for your kind review! We're so happy to know you're enjoying our Eco-Friendly Cleanse Collection.
There are so many different cool things for hair. Oh, how I love it. I ordered several items already and now waiting for my mext parcel. I like the site.
This brand uses high-quality ingredients and has wonderful customer service. I have several scalp issues and the shampoo bar did wonders improving and healing my scalp.
Saw some ads for this company with discount codes on Instagram and decided to try it! Im so inlove with their towel pillow cover! This is definitely worth it!
Hi Alyssa! Thank you so much for your kind review of our Towel Pillow Cover! We are so happy to know how much you enjoy it. Thanks again!
I can't decide which one to get! So many amazing designs so I ended up with all their Face Mask designs and I love them! Please make more cute designs right away!
Hi Nala! Thank you so much for your review of our Cotton Face Masks! We'll make a note of your interest in new colors and designs. Thanks again!
I purchased the pillow pack and it was super amazing. Recently, I also avail the mask and was able to engage on their customer service. They respond so quickly and very accommodating on my inquiries!
Hi Shine! We're so happy to hear how much you like our Satin Pillowcases and our Cotton Face Masks. Thanks for making our day with this kind review!
VERY PLEASED AND HAPPY! I have been using the satin pillowcase for 2 weeks now. Feels great on my skin, my hair isn't out of control when I wake up. I don't have the hair loss on my pillowcase in the morning as I have in the past. And I don't get those wrinkles on my face when I wake up too! AMAZING! TOTALLY WOULD RECOMMEND!
Hi Roxy! Thanks so much for sharing your review of our Satin Pillowcase! We're glad to know how much you love it. Thanks again!
I like their super cute and unique face masks! I also really like their excellent customer service, they are very helpful and easy. I will definitely recommend this company to others.
Hello Alyssa! Thank you so much for your kind feedback, and we're happy to hear you like our Cotton Face Masks!
Kitsch just launched the smartest hair towel ever! Just what i really want in my life! Love this towel to protect my pillow and pillowcase from my wet hair :)
Hello Stacy! We're so glad to know how much you like our microfiber towel products! Thanks for making our day with this kind review.
I ordered masks and never got them. I ended up contacting them via email. It hey sent me another set of masks. Love them. Very comfortable to wear and love the designs I picked. A+++
Hi Tim! Thank you for sharing your experience with KITSCH! Our small but mighty team of hardworking customer service and shipping associates appreciates you so much. Thanks for making our day!
Gain trust and grow your business with customer reviews.
WOMAN-OWNED GLOBAL ACCESSORY BRAND. We are committed to creating high quality products that are effortless, elevated, and easy to use. From fashionable shower caps to minimal metal hair clips, KITSCH is evolving your everyday essentials.
Hi Phoebe! So glad to know how much you enjoy our Satin Pillowcases. We appreciate your kind review!