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Kitsch has a rating of 4.3 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitsch most frequently mention customer service, face masks, and good quality. Kitsch ranks 5th among Hair Care sites.
These masks have glowing reviews, i purchased 3,3 packs. Good price. I received them in a timely manner and was excited to try. After washing them in w/d like all my other clothing they shrunk a bit. But still fit well. Unfortunately my make up still rubs off on them and the ear pieces dig in as they are elastic ties.
I received my order fairly promptly, and the items (cotton face masks) were ok. But I only received two of the three items I ordered. I have contacted customer service three times, and still zero response. Like, not even an acknowledgement that they received my message. They are very good at bombarding me with daily marketing messages, though. So, if that's what you're looking for-- this is your place!
One of the products I bought broke in the first week and the refuse to initiate a return citing it was my mistake. I am not buying from them again!
I'm so happy with this product,easy to use and amazing results can't wait to receive mypillow covers
Very cute set of earrings! Customer Service was awesome in correcting a slight error in initial shipment!
Love the shower cap, but the customer service is even better. Would definitely buy again without hesitation!
Hi Gracie! Thank you for your kind words on our product and our customer service team. We really appreciate your sweet review!
I had a great experience with the company, they solve all my questions and they knew exactly what I was looking for, recommended 100%!
Hi Catali! Thank you for sharing your good experience with Kitsch! Customers like you are the reason why we strive to do better and be better!
Nice nd cute masks I got with gud quality nd budget, u can go for it we have many options also like hair ties etc..
Tip for consumers:
Gud site with affordable cost nd quality go for it
Products used:
Masks hair ties
Hi Thejaswini! Thank you for spreading the good word and for supporting our small woman-owned business! You made our day and we will try our best in providing quality products as well as customer service!
I did not regret buying the product! Very exquisite. Keep rockin'! Thank you for the great deals. Will recommend this with my friends
Hi Jam! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
Very useful for you to mom hom just sitting in the future of our babies and toddlers and preschoolers I don't know
I truly appreciate how customer service has been attentive to our situation and going to make things right and everyone happy. Thank you!
Hi Shane! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
The quality of the item is good. It was also shipped immediately so I give extra points for that. Kudos to the seller.
Hi Chin! Thank you so much for your review! We hope you continue to enjoy your Kitsch products. Thanks again!
I am very impressed with the quality of these clips. They are not thin or flimsy... very sturdy. Received item very quickly too.
Hi Christia! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
Delivered promptly and the quality is good and customer service immediately addressed all of my questions!
Hi Juliana! So happy to hear you like your product and that our customer service team was able to help with all of your questions. We appreciate you sharing!
I am so happy with my masks! They are so cute, and just the right blend of softness, structure and price too.
Hi Carol! Glad to hear that you are happy with your masks. We really appreciate you sharing your kind feedback. Thank you!
The store is beautiful and honest, the products are amazing, and the products are very cheap. We hope everyone has a try
This product made me happy! I can use it whenever I like an added fashion in me. Surely will purchase again!
Hi Eunice! Thanks so much for sharing your kind review! We're so happy to have you in the Kitsch community.
Kitsch is a great company with great customer service and I will always recommend them. Keep up the great work.
Hi Prince! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
These are definitely worth the purchase. They are so pretty and the quality is great!. I'm glad I ordered them.
Hi Jane! Thank you so much for your kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!
I love this animal print silk pillowcase so much that I am buying another! Great quality silk! Thank you Kitsch!
Hi Deedra! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks for making our day!
Where do I begin...
First, I placed an order for five items. One of the items I ordered was not in the color that I wanted because it was out of stock. Within two hours, the color I wanted was in stock. I e-mailed customer service and it has been a nightmare ever since.
Customer service did quickly respond and said they can't make changes but I can place a NEW order and CANCEL the ORIGINAL order. Great! I immediately placed a new(second) order. I replied within an hour or two and ask that they please cancel the original order because I placed the Second Order.
It took them so long to get to my e-mail that of course and both orders had shipped. I followed up. Customer service said they couldn't do anything and I would have to start a return order when I receive the orders. I said, fine. It happens.
Next, I never received anything. Neither orders and it has been almost 30-days. I followed up a few times via e-mail and Instagram account. Sometimes they respond and sometimes they didn't. One of the more recent responses was that USPS was delayed but the shipment was on its way in a week. I waited - and nothing came.
I followed up yet again. I was finally told that BOTH orders were lost and that they can refund or replace.
So, I asked them to cancel the original order and replace the second. Great! We are on our way to moving forward, right? No! Now, the replacement order is missing an item and has also already shipped. Is this a JOKE? How difficult can it be?
I understand UPS and USPS delays - we are in a pandemic. But none of the responses were timely; nothing made sense; they can cancel but then they can't; the orders are getting delivered, then they are lost; then the replacement order isn't even accurate. I mean this is a simple straightforward order. Yet, it took 30+ days. I still have nothing and, if it does arrive, I still will be missing an item. What a headache!
Hi Rosaline, thank you so much for your feedback. We take your comments to heart, and we are working to do better and be better.
We are so sorry about all of the issues that came up with your order. There is no excuse for our lack of responsiveness, and we are truly sorry. We also apologize for the delays in shipping, and for the mistake made with your replacement package. We know we let you down.
Still, we’d love the opportunity to make this right for you, so we will be reaching out to you via private message. We are ready to help however we can, answer any and all questions, and most of all, listen. Thank you for supporting us and giving us a chance. We don't take it for granted.
Pretty great value for the money. They dont pull my very thick hair when I'm removing them. They also hold all my hair, so far pretty impressive.
Hello Marie! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks for making our day!
The best in shopping, super attentive. Quick and thoughtful response,
So I recommend it and give it 5 stars
Hi Siria! Thank you for sharing your positive experience. This means the world to us!
If you do they will flood your in box with hundreds of emails and you will never get them to stop. There is nothing they sell that is worth that.
Products used:
No product
Very awesome! My daughter loves the one, I bought for her. Great customer service for the order as well!
Hi Jessie! We are so happy to hear how much you love our product. Thank you for posting your kind feedback!
Love the design and material used on the products. This is my favorite new addition to my beauty routine.
Hello Emgelle! Thanks for sharing your kind review. It's customers like you who are the best part of our brand. Thanks again!
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WOMAN-OWNED GLOBAL ACCESSORY BRAND. We are committed to creating high quality products that are effortless, elevated, and easy to use. From fashionable shower caps to minimal metal hair clips, KITSCH is evolving your everyday essentials.
Hi Destiny! Thank you for the kind feedback! It's customers like you that are the best part of our brand. Thanks again for making our day!