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Kentucky
1 review
0 helpful votes
Follow James B.
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My mom gave me some pillow options when staying at her house. One felt cheap, lumpy, and low quality and I assumed it was one my dad might have "accidentally taken" from a hospital. Laughably terrible. She then told me it was a "My Pillow". I didn't believe her. Nothing could be that bad. I tried it and it felt worse than it looked. It was not the firmness (which I like). It was lumpy but still loose, like an old pillow you'd find in a house that should have been thrown away a decade ago. I'm writing harshly because I can't believe this is a product that someone tries to convince people is a good product.

Date of experience: July 14, 2023
Florida
3 reviews
47 helpful votes
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Their customer service is not resolving my issues on my new pillow topper. I even sent the following email to the owner Mike with no response: Mike, I am having a problem with my bed topper, have worked with your customer service for the last 2 weeks with no satisfaction. Order #******* You need to get this corrected otherwise I will need to give you a one star rating.
Gary Adcock

Date of experience: July 19, 2020
Colorado
1 review
3 helpful votes
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No matter how many times he flaps his hands, rocks back and fourth, and grips his pillow so tight. As if it was crack! All you people had to do. Is tell your friend who bought the pillow to open up and see what's inside.

Or the commercial where the last pulls it out of the dryer, I saw the girth of the pillow. Or how about when gummy bear smile said " as soon as I got my pillow. I feel a sleep immediately.

She feel asleep, because she was tired. Stop touching your crack pillow. And those who bought your my pillow placebo. That's your fault, and if it works for you. Great!

Date of experience: October 19, 2020
California
1 review
2 helpful votes
Follow Randy M.
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I bought these pillows at a 2-for-1 price, which was still pretty steep for a pillow that is no more special than one from a Department Store generic brand memory foam pillow.

I had tried the pillow and after a few days found my face sank into the pillow. Over the next few weeks, the indents stayed longer, not reforming as they should have. They did not appear defective, just not as advertised to be any better quality than other, cheaper pillows on the market.
I did not wish to go buy yet another brand pillow, so i bought some thin foam to insert into the pillow case and have not had any problems since with sinking into the pillow while i slept.

Date of experience: January 22, 2017
South Carolina
1 review
1 helpful vote
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Waste of money
July 21, 2019

I ordered 2 king size pillows and while they are decent pillows $70 is a RIP off. I have bought way better pillows at the dollar store and walmart for ten to twelve dollars. I was so excited so was my wife but beware dont waste your money

Date of experience: July 21, 2019
California
1 review
0 helpful votes
Follow Thuy P.
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We just bought 2 premium pillow from MyPillow and we love them. The customer service rep was very helpful with selecting the right pillow for us. He even said that we can return at no cost if we don't like it and they can send a different one.

Date of experience: August 17, 2020
Massachusetts
1 review
1 helpful vote
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Bulging Disc In Neck
August 28, 2022

These are so bad, My neck was hurting so bad for the about 5-6 months now and I made an appointment and got my M. R. I. Results on my neck, the results show a bulging disc and possibly a pinched nerve
In which I believe that is from the My Pillows they always go flat, I wash them but it doesn't stand up to its name. Just saying I need my refund back and will never recommend them. So disappointed

Date of experience: August 28, 2022
Florida
1 review
19 helpful votes
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Cheap, Nasty Pillow!
January 23, 2021

I bought one of these at Costco. I was a little apprehensive because it felt like shredded foam rubber from decades ago. Brought it home and it was horrid. I found out online that it was nothing more than what I suspected... shredded foam rubber. It doesn't stay in place like the ads say, doesn't really support your neck. It's just another "Seen on TV" product.
Don't waste your money!

Date of experience: January 23, 2021
Pennsylvania
2 reviews
28 helpful votes
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Chopped up foam
June 4, 2021

We are very light sleepers, so we are always looking for the best product to enhance our sleeping experience. We literally bring our own pillows with us whenever we travel because most hotels only offer hard, foam pillows (which we don't like). We tend to prefer down filled pillows with cotton covers. After ordering a pair of pillows from MyPillow sight unseen, based on the ads, we were surprised at how cheap they were in quality of construction and material. We literally tore them apart (because they were worthless to us at that point) and found that they consist of chopped up foam - period.

In our opinion, we found these pillows to be over priced, even with discounts, very uncomfortable and very cheaply made. We don't recommend them.

Date of experience: June 4, 2021
New York
1 review
2 helpful votes
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Worst pillow ever!
July 9, 2023

Lumpy, poor support and left me with neck cramp. Sleeping on a solid rock would be preferable. Only a Trumper could like this awful product. I am an Independent BTW and regardless of its crazy owner, this pillow is seriously cheap and made with poor quality. Would give it 0 stars if I could.

Date of experience: July 9, 2023

Overview

MyPillow has a rating of 2.1 stars from 958 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 13th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
+120