• MyTrendyPhone.co.uk

MyTrendyPhone.co.uk

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Overview

MyTrendyPhone.co.uk has a rating of 3.0 stars from 57 reviews, indicating that most customers are generally satisfied with their purchases. MyTrendyPhone.co.uk ranks 25th among Mobile Accessories sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    5
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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How would you rate MyTrendyPhone.co.uk?
Top Positive Review

“Personally, I've ordered from mytrendyphone about 10...”

Patrick R.
8/15/11

Personally, I've ordered from mytrendyphone about 10 times, and so have a few of my friends. We've never had any problems with this company. I can say that delivery is very quick, with excellent communication at every stage of the order process.

Top Critical Review

“Promised refund never arrives”

Julian B.
12/19/23

I ordered a phone case. Got a shipping notification followed by a "sorry - warehouse issues". They promised a refund. After numerous emails, and numerous promises of "refund by the end of the day", 3 weeks on, I'm still out of pocket. This is NOT a reputable company. Advice: AVOID.

Reviews (57)

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customer service (10)
Thumbnail of user joen433
Serbia
2 reviews
0 helpful votes
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October 23rd, 2020

I'm happy with purchase! The cover I bought on MyTrendyPhone has really surpassed what I wanted from it. No complaints :)

Thumbnail of user pg23
Japan
1 review
4 helpful votes
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June 17th, 2014

I've sent my phone for diagnose,(it was dead),
After 2 and a half weeks they sent it back without any response.
So I've spent 30 £ for just mailing my phone across the country and still not working
First they are definitely not qualified for repairing a phone,
Second they don't have the guts and courtesy to tell the client that not able to find out what the problem is.
So this is a real waste of money.

Thumbnail of user ai1269
GB
1 review
2 helpful votes
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July 21st, 2016

I sent my phone to them for repair 18 days ago and I am still waiting! I called and begged for speedy repair 5-6 times. I got nowhere.
Just stay away! If you think it will not happen to you... IT WILL! I have never come across any other company in any other sector with such poor customer service.

Thumbnail of user stevej5
GB
1 review
5 helpful votes
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September 18th, 2010

I ordered a phone cover that was "in stock" and the company took payment from my card. The next day I received an email to say it was not in stock and there would be a 5 to 7 day delay. That was 18 days ago and I have received no further communication. I am currently trying to get my money back.

Thumbnail of user danv6
GB
1 review
10 helpful votes
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December 3rd, 2014

This is a fake site. I tried to make an order and pay it with PayPal.
They've cancelled it saying that "for security reasons they had to cancel my order!" and emailed me back to say to transfer the money directly in their bank account - Who does that!
I tried to make the second order and the same happened! This time paid with PayPal again just to see if the order is going through. - But not chance! They said the same - to pay the money into their bank account!
Then I've made a third order but I paid with my card but not a chance, the same happened again!
Don't bother of buying anything from them!

Thumbnail of user lukes65
GB
1 review
3 helpful votes
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September 27th, 2017

Sent on 16th Sept still not back and customer services reckons it won't be back until well in to October - advert stated 205 days for the screen replacement. On my first enquire the company rep. Told me that they had not received my phone at all - until I pointed out that I used recorded delivery so had PROF that they had received it. They are now saying my phone is Gold coloured (its silver) - very VERY dodgy. Don't use them!

Thumbnail of user vc34
Portugal
1 review
2 helpful votes
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June 30th, 2017

I bought it from the Portuguese franchising but still it was horrible. They advertise the screen protector for Lenovo Yoga Tab 3 as a perfect fit and I received something that is bigger 9mm wider on top and 3mm on the side. Plus t camera hole doesn't even match. I didn't check first and only noticed it while applying it. Contacted support to ask for a refund or send a replacement and they reject it. They say because I tried to apply it they cannot refund or replace. Great so if they send a paper inside because I opened the package I cannot return it? What a bunch of crap. First and last time I buy from them and I recommend you not to do it. Trust me Chinese sellers are more reliable and cheaper.

Thumbnail of user imranr23
Sweden
1 review
0 helpful votes
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November 26th, 2022

Broken product and Returning the products is the most difficult way I've ever experienced. No return label was in my box, I have to write their adress by myself and pay the return by myself as well. AND also I have to make sure the package comes back to them because if the package will be sent to their near "pick up" place, they will not pick my return and that way I will not receive my money back.
So complicated! Just send the costumers a returning sticker!

Thumbnail of user refaaty
GB
1 review
6 helpful votes
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May 17th, 2016

I sent my son's phone for repair On 29th of April. They took the money in advance and they have the phone. Three weeks now, I have not got the phone back, they keep telling me all sorts of crap over the phone and nothing happens. I am considering reporting them to the police and trading standard Agency as I sent the phone recorded delivery and the post office confirmed the delivery.

Thumbnail of user pedrod
GB
1 review
6 helpful votes
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March 2nd, 2011

I was told item was in stock and would be despatched that day by first class post (UK).

It wasn't in stock, it wasn't even in the UK. I had to deal with Danish people and after more than 5 weeks the item turned up damaged from Denmark.

The website is hosted in Denmark, the e-mails come from Denmark, and the owner is Danish. The goods come from Denmark but they maintain they are English.

Thumbnail of user kseniiad
GB
1 review
1 helpful vote
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August 6th, 2018

I ordered 2 power banks almost 2 months ago, and still didnt receive. Customer service ignoring all my messages and emails, nothing regarding tracking or delays or refunds,
This company SEEMS TO BE FAKE!
BE AWARE!

Thumbnail of user joshuap247
GB
1 review
0 helpful votes
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September 4th, 2020

If I could give this company below one star I would didn't receive my product tried to email a number of times then finally got a response told to wait till the 24th of August for it to arrive almost two weeks after order even though there website says fast delivery still didnt receive my product then after emailing again 3 times finally got a response asking me to sign a legal document to state that I have not received it before they would issue a refund it's not my responsibility to sign legal documentation to the fact I have not received my product its there legal responsibility to ensure I receive the product I payed for do not use this company terrible service and rip of merchants

Thumbnail of user silvanp4
Silvan P. – MyTrendyPhone.co.uk Rep

Dear,

Thank you for your feedback.

Could you please provide your order number so we may be able to help you further?

Thank you for your cooperation in advance.
We are looking forward to hearing form you.

Kind regards,
My Trendy Phone

Thumbnail of user sebastianm67
GB
2 reviews
1 helpful vote
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January 28th, 2020

This wallet case fits very well with my Huawei P8. Soft to the touch, it provides optimal protection for my smartphone.

Thumbnail of user eduarde5
Romania
1 review
0 helpful votes
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September 16th, 2023

Some wretched swindlers, for God's sake, bury your entire family with the money stolen from me (280 lei), God forbid you buy anything from them, POLICE, what are you doing with these criminals?

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterf376
GB
2 reviews
1 helpful vote
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May 9th, 2020

The case I bought on MyTrendyPhone has really surpassed what I wanted from it. Would recommend, always 5 stars!

Thumbnail of user maximilianod3
GB
1 review
0 helpful votes
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January 18th, 2020

I have used MyTrendyPhone many times, it is such an easy website to traverse around. Had no problems with anything I have ordered.

Thumbnail of user michaelf4184
GB
1 review
0 helpful votes
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January 25th, 2023

Totally unprofessional site I was completely dissatisfied with working with this company. Can't recommend to anyone.

Thumbnail of user siann3
GB
1 review
3 helpful votes
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September 13th, 2016

Poor communications. Full of excuses. Takes forever for them to repair and end back your phone. Will not use every again.

Thumbnail of user tracyc817
GB
1 review
0 helpful votes
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March 16th, 2022

Absolutely useless company. Ordered a screen protector and wrong size sent twice. Awful customer service. AVOID.

Tip for consumers:
Don't use this company

Service
Value
Shipping
Returns
Quality
Thumbnail of user silvanp4
Silvan P. – MyTrendyPhone.co.uk Rep

Dear,

Thank you for your feedback.

Could you please provide your order number so we may be able to help you further?

Thank you for your cooperation in advance.
We are looking forward to hearing form you.

Kind regards,
My Trendy Phone

Thumbnail of user danielc1929
Serbia
2 reviews
2 helpful votes
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September 29th, 2020

I have had very good experiences, this company has never done me wrong. Wide range of products at affordable prices.

Thumbnail of user bradc237
GB
2 reviews
8 helpful votes
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August 22nd, 2020

Any time I have ever had a problem their customer service has always been great about fixing the issue.

Thumbnail of user vishalg25
GB
1 review
0 helpful votes
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December 27th, 2019

Fast shipping, easy returns, great selection of products, excellent service, I have never had an issue with them.

Thumbnail of user briannes2
Finland
1 review
2 helpful votes
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February 5th, 2013

Excellent, prompt service. I have used mytrendyphone.co.uk twice and will definately use them again.

Thumbnail of user lolad19
GB
2 reviews
0 helpful votes
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April 29th, 2020

Quick delivery, great price, nice quality product! I highly recommend MyTrendyPhone service to everyone!

Thumbnail of user jamiea171
GB
2 reviews
0 helpful votes
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June 5th, 2020

Really good quality all round. I can show off my new rose Samsung phone without fear of damage. Delivery, as promised. Many thanks:-)

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From the business

Visit MyTrendyPhone today and shop affordable accessories for smartphones and tablets! From protective covers and mobile phone cases to chargers and Bluetooth headphones, we offer all the best tablet and mobile phone accessories.

Company Representative

Thumbnail of user silvanp4
Silvan P.

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