MyTripReviews 2,823

I purchased an option to be able to change my flight dates, subject to availability and with same route and carrier for £60. When I tried to change I was told no flights were available on the dates I asked about and you were only allowed to ask about three dates, then she hung up. I checked and found flights were available. I called back and this time they found flights,. But the difference between the new flights and the one I had booked was double the price of my original return flight and substantially more than the cost of just booking a new flight home.

July 05-2024 my flight was cancelled by airline air India express, still me not get my refund from mytrip more than two months by chat I contact many times each and every time they request me to wait for the refund, i already check with the airline they give me itinerary for the proof of refund but mytrip they are telling me still they not recieve refund from the airline please beware about mytrip dont lose your money here at mytrip better book direct from airline website

It was one of the worst services that I have received.
I bought three flight tickets and the first one was rescheduled by the airline; then the next two flights must be changed due to time conflict. Only 5 days was left to my flight so I have to changed them quickly.
I have contacted them via phone to change my flight. After long time waiting time, one agent registered my case. I waited for several hours, no action. Then again I called them; after long hours, another agent answered me and I had to explained the case again and he promised me to resolve it urgently. Again, I waited for 4 hours without receiving any actions, I called it again, another agent answered me. When I asked the due date to resolve the case, the agent told me, it might be friday and they do not work on saturday and sunday. My flight is on monday morning. I complaint and she said it is an internal procedure and out of their control as a mediator because they have to wait for airline to response them. I argued with them for half an hour without finding any solution. Then I decided to contact airlines directly and less than half an hour the two airlines rescheduled my flight.
Again I contacted mytrip, this time through online chat, to inform them that I have rescheduled them myself to avoid duplication. Again i wait for 45 min for the agent's reply. I explained the case, she said I had to connect me to another department, wait another 45 min for second agent's reply, again i had to explain. She said it is not under her responsibility and connect me to another department. The same story.
The case that can be solved in half an hour, takes about almost 1 day of my time.
If I did not directly change my flight through airline, probably all my trip plan will be destroyed.
Never go with them

I had an incredibly frustrating and disappointing experience with your website. The entire booking process seemed smooth at first—choosing flights, entering personal details. However, when I reached the final payment page, I was shocked to see an unexpected additional charge of $450 tacked onto my total.

There was no prior mention of this charge throughout the booking process. It felt like a deliberate attempt to deceive customers into paying more at the last minute, hoping they'd be too committed to back out. This kind of bait-and-switch tactic is not only unethical but also leaves a sour taste in your mouth.