MyTrip

200% of scammers. They booked my flight for 4 adults, charged $ 600 for seat reservations and never booked them with airlines. When I asked for a refund for my seat reservations, they canceled my reservation 24 hours before departure. It cost me $ 3,500 to buy new tickets, and I lost almost $ 2,000 extra due to the canceled flight by MyTrip.com. Total $ 5500.
I'm not talking about the shock and distress to find out that your trip is canceled the moment I try to check in. Spent the night at the emergency room before the 12-hour flight!
1000% Scammers!

Poor services. I didn't know that it is so difficult to manage a flight that has disrupted. They always write to me that they are gonna connect me with another team and never happens. I will never book with you again! Thank you

Dont use mytrip! Booking a flight the system told us the payment could not be done so we have to repurchase it. Doing so, suddenly the flight was booked twice. Calling one minute later to sort it, they stated they keep a handling fee of 40 euros. So mainly, we pay for their systems faultiness. NEVER AGAIN! Customer service also not anyhow cooperative.

Booked a flight between larnaca and beirut. The dates were right, the destination flipped. He ticket price is a 100 euros and these thieves want to charge me 40 euros to fix the destinations flipping.

We booked tickets with this service for a midday flight. When we checked in, thank goodness early and thank goodness online, we learned that we were booked on a flight which left several hours earlier than our booked flight. We received no e-mail that times had been changed; and a bland assertion by a chat agent that the problem was that the airline changed the flight times. However, that route has several flights per day on the service, so that seems extremely unlikely. Book direct and spare yourself a problem with this site.

I am with everyone else who considers this disreputable company to be skirting around the edge of a greedy scam merchant. Totally impersonal and unhelpful, slow to respond, and everything costs a pile of money. You want to make a change? Forget it unless you have loads of cash to throw away - they call it a "fine". Do not book anything with this appaling excuse of a company - go anywhere else, or better still, use the airline. I hope this pathetic bunch of losers go bust as soon as possible.

I booked a flight, airline cancelled the flight, but mytrip told me same day that flight was confirmed. They never answered my phone calls, i got assistance only with the help of skyscanner. Now they claim i may receive a refund but not in full. Stay away from mytrip

I purchased a round trip ticket for USD 75 through Kayak, where the offer cleared read "Free 24h cancellation." Within 5 minutes of purchase I realized I bought the reverse city order. I immediately purchased a second and correct trip and requested the cancellation and refund of the first one. I emailed Mytrip and spent 45min on call hold with their contact center before giving up. This morning I received their emailed response. They will not honor their 24h cancellation and instead plan to charge me USD 87 to cancel my ticket.

"I strongly advise not to book a flight with ITA Airlines through the Mytrip website. I recently used their website to change my flight to an earlier one. After recalculating the price, I found a suitable flight but had to call their customer service to complete the change. Despite the flight being shown as available on their website, the customer service agent refused to provide it and claimed it was not available. To resolve the issue, I called ITA Airlines, and they confirmed that the flight I wanted was indeed available. They joined the call with the Mytrip customer service, but still, the agent refused to make the change. As a result, I had to open a dispute with my credit card company."

My flight got cancelled back June 2020 and they still haven't got my refund the staff are not helpful and are telling me to contact the airline directly what a joke this company is and I would never in my lifetime use or recommend this company to anyone. The telephone helpline well you have to wait at least 45 minutes to get someone to answer your call and even then everyone you speak to gives you different directions they used to send me status update for my refund and even that stopped back in November the 15th. My last resort is to take them to court to get my money back which I'm in the process of doing

Weeks ago, I booked a return flight on Austrian Airlines, through mytrip.com.
Two day later, mytrip.com wrote me that the flights did not... did not fly anmore!
mytrip.com offered an inconvenient alternative, that I accepted.
I am still waiting for a confirmation from mytrip.com (!)
Austrian Airlines are telling me that they can't do anything because it is not in their hands...

I bought tickets, they charged my credit card immediately, and they never made the reservation; I called them many times to complain, and they sent me a refund email, but the refund never arrived. I think they answered from India or Pakistan; they ignored my complaints, and I had to dispute the charge with my bank.

After the airline cancelled one of the flights within the ticket less than 1 week before departure, MyTrip failed to find a replacement (on which they informed me 2 weeks before flight), and cancelled the ticket. Now, more than 2 months later, I still have not received my refund, nor can MyTrip guarantee the time or AMOUNT (!) of the refund. The ticket value is substantial. Due to MyTrip's failure, I was forced to purchase a ticket 50% more expensive from another provider. MyTrip fails to take responsibility for its customers. They keep informing me that they cannot do anything until they receive refund from the airline. From my perspective, this is their internal process, which is none of my concern, as I purchased the ticket from MyTrip, not the airline.

I do not recommend this travel agency especially during COVID-19 times. One of the flights I'd booked with them was cancelled by the airline and was issued a refund from their side. However nothing arrived in my account because the booking was done through this agency and prevented them from seeing any payment details. I contacted Mytrip and got told they needed to inquire with the airline again for the refund, but that a charge almost equal to my refundable amount was going to apply, although this was never mentioned anywhere at the time of booking. I insisted that the airline had already sent them the amount more than a month ago and that I had proof from the airline which I could forward onto them, but was told that would involve a lot of work on their side so they would still charge me. I ended up not getting my money back so was extremely upset having spent a considerable amount of time trying to get this sorted and will definitely never use their service again.