MyTrip

Booked a flight from Bangkok to Cebu and flight was cancelled. They are charging me €30 for a refund. How can a company charge for a service that they haven't provided at no fault of my own? I send 5 emails and all were ignored, so called them and the options when you call don't work. If you spam the buttons you eventually get put through but I guess that's because they are getting such a high volume of calls that they can't deal with them, so they have the phone options on a loop. I will never use this company again. Just complete scammers!

While we booked a flight ticket with mytrip, and even after a month we are trying to run behind them for getting our refund back. Haven't seen a terrible service than this company ever in my life. Never booking again. Would not recommend to anyone ever.

Absolutely disgusting agency, a real scam. I booked to Hannover and had to cancel because of a medical emergency. Two months passed before making a partial refund! They took $71 as ‘handling fees' to cancel the ticket plus extra charges. I tried to call them many times, but no one ever picks up the phone! This is a scam agency and I'm surprised that it's listed on Skyscanner! Shame on you guys!

They could not even find a solution for my ticket flight, they just told me they were going to send me an email and they didn't do anything helpful at all. Very bad service, last time I am ever booking with them, it's such a shame they still working on because just reading at the reviews no one is happy with this agency at all. I will try to make my complaint as many times as needed.

I spent over 3 hours on the phone including a call to grease there head office and it actually got worst. No one really speaks good English and the call agents need a lot more training as they don't know the basics of call handing and are very rude! I normally only leave good reviews when possible as I even know people love to Moan. I just don't want anyone to go thought what I have and it's been the most stressful holiday booking EVER! I have even attached screen shots of the calls they was that long!

While booking a ticket the baggage allowance information was given as 2 checked bags. But 1 day before the flight departure, while check-in we realized that we had only 1 checked bag. I followed up with mytrip nearly 10 times but of no avail. Never book any flight from this very shady website with a customer service which is a big joke!

We had to buy tickets from the airline to prevent being stranded after buying trip through Mytrip.
We did chat with Mytrip customer service but they could only give us the booking numbers we already had from original email. It was the Phu Quoc to Ho Chi Minh flight that was affected. No help what so ever.
See proof of purchase below

This company has made my travel experience a living hell. They booked me for a flight that did not even exist, which caused me to miss my next connecting flight. This made my whole trip void, because you need to be at your connecting flight to carry onwards. After HOURS on the phone with them, multiple disconnects, (nobody speaks fluent English, you will 100% be dealing with a foreigner and language barriers) they told me there is nothing they can do because it's the airlines fault. I ended up buying another ticket to my destination because they were unwilling to accommodate me for their mistake. I'm lucky I booked this on a credit card and can dispute the charges. This company is an absolute joke. If you value your money and your time, DO NOT book through this travel agency. You will regret it.

Oh My God, so disappointed with this company. Paid extra for a worry free travel and refund experience but guess what, still waiting for a refund after 11 months and the rep had the gut to tell me to call the airline myself if I am not happy with the waiting time. Still can't believe that! Don't buy anything from them, worst agency ever!

First of all, they don't show you a summary of your purchase before payment. Only after purchase, did I encounter different additional options charged which I did not select. I immediately contact customer support and they said that the system "tracks every click" for legal purposes and insisted I made the selection. Refused to change it as the terms are "non-refundable". Buy from them at your own risk. It may not be the cheaper option after all.

Absolutely disgusting. Due to government guidelines flights were not permitted to portugal for non residents. Yet if you cancel they sent email saying that i have confirmed cancellation and do not get refund. If i dont cancel and clam back through credit card they say you just missed your flight. And the customer service is s**t. £800 down the drain.

I booked a flight with mytrip bound to Philippines last July 2020. Still up to now, i havent received any refund at all! It has almost been 2 years now. Ive tried calling customer service but it is designed not to answer people. Their customer service is useless. Emailing them with concerns will also take days before they answer. DO NOT EVER get bookings with them again! They give very bad service and very long delays with refunds.

I don't know how My trip is still actively misleading Customers on online booking.
This people (My Trip) know how we search online for cheapest possible flight. Once you find the best and cheapest price online they "GOT YOU ". There is 100% guarantee that the price wont be the same, it will change mysteriously and you will end up paying much more than even booking directly from Airline. All they need is your card details and you will see the fallacious drama. I have also attached screenshot shot $323 online price and $361 charged price. I am taking this to fair trade hoping to teach them a lesson.

Never, ever book using myTrip.com, they STOLE my money without hesitation. I have been trying to request a refund for more than two months and it's a nightmare, they either will tell you that they can't do anything (which is FALSE) or just ignore your emails.

Be careful, these scammers have tons of bad reviews across the internet and now I am suffering the consequences because of not reading them before booking. Don't make the same mistake.

Don't buy flight ticket from this website. I have booked flight ticket with flexible Option. But it is useless not all use full. You are not allowed to change date of the flight. When you contact customer care they will add some additional amount then ask you to do pay 10 times extra. Beware before you buy tickets from this website please check reviews then go ahead

I accidentally made a mistake and booked a trip twice. They are trying to charge me 144.00 to cancel the mistake! Such bs! I don't have a bunch of extra funds lying around just to throw away. Never use them again!