MyTrip has a rating of 2.9 stars from 2,228 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyTrip most frequently mention customer service, return flight and credit card. MyTrip ranks 12th among Travel Agency sites.
I called to make change on my reservation. Our 1 year old is sick so wanted to see if we can get credit for the amount paid OR change class to business so we can travel comfortably. I checked and airline does have business seats available for that day. Agent was barely able to communicate/couldn't even get us connected to manager/ was on hold for most of the call / and lastly hung up while on hold.
Answer: flights@mytrip.com although don't expect a timely response (if any)
Answer: NO! They won't provide any service, unless you pay a penalty. Even if you need assistance for a situation that is outside your responsibility. This is really the type of sales an marketing organizations that ads nothing, just takes commissions and turns away when they need to deliver. Stay away!