NastyGal

Terrible customer service they make you feel unseen and unheard but that's only after they take your money! Terrible company

Believe all the reviews - this is 100% a scam. They send delivery confirmations for future dates and call it "jet lag" They don't even care at this point - it's sloppy and despicable. After pretending to fake deliver again, they'll "refund" you 70% of something you never received. RUN 🚩🚩🚩

I recently made a purchase with NG and ultimately decided to return an item that didn't work out. After several weeks of waiting for my refund, it was never issued. I contacted their customer service only to be given the runaround telling me it was issued back to my Apple Pay (which was not the payment method used). So one, they did not have the correct information and two, did nothing more to support or correct the transaction issue. If you want to do business with shady business, then by all means this would be just that. Screw you NG!

DON'T BUY! They run a scam, saying they shipped your order and it was delivered. But of course, it was never delivered. Then they say they will reship the order "expedited." But then the second order never shows. So you complain, and they say the best they can do is offer you a 70% refund because they have already lost money on shipping the order twice! Ha. Never saw a refund at all. They regularly run ads on Instagram. Don't order from them!

I have been a long standing customer of theirs, and the wrong address was on the shipping address. I tried to intercept it, no help. I contacted them - they told me I had to go pick it up where it was delivered, which is two and a half hours away. This is NYC someone probably already grabbed it and kept it by now! So now I'm out of $66.00 with no refund and no clothing to show for it. I will NEVER shop from here again especially with so many other better quality websites to choose from.

I fell in love with some pajamas and want to buy them but first customer support is rude and they don't know how to answer simple questions about their products sizing and second off they almost never respond. I love that pj and no one else has it but oh well. Missed out on my business

I was told my order would arrive 2 Wednesdays ago and it's still just sitting in a factory and every time i ask they say expect it within 48 hours. They replied this every 48 hours i asked. I then asked for a refund because the event has passed and they said it would take a month to investigate. For a business that has been around for over a decade, this is just embarrassing.

It has been over 30 days since my order "shipped". I sent an email to the vendor to confirm validity of the site after reading reviews. I removed 2 emails in reply assuring me they were legit and that the package had been shipped.
As soon as the tracking stated it was in USA I sent another email asking g for clarity on which carrier would deliver my package. I have not received any replies since the first week within the product order. Bieve the reviews. This site is a scam.

Buyers Beware! If you are very confident that what you are ordering online will fit then you can take the chance but if you are not certain please refrain from making purchases from this site. They take forever to accept and refund a return. Even after the return is received they hold your funds hostage for a week before even processing. The return is sent back via snail mail that you have to pay for. I believe they are purposely holding funds longer to make interest off the money they have available in their account because anyone in business knows that if you process a refund, it gets send within 2-3 business days now since everything is electronic. I was told to wait about 10 days for this. Will not be ordering again just because of this hassle. Also sizing is completely different from item to item. I bought one item and it was too big. Bought another item in a smaller size since that one was too big and the new item ended up being too small. Horrible experience.

I made order back in November.Their bogus tracking said they delivered the package. I reached out via email they replied like they were gonna reship and sign for it. They said the carrier didnot take the responsibility. Yet the second shipment was thru the exact same carrier no signature and once again it was showing delivered but not received. I asked for a refund they offered 70% I want 100% and now they are not responding! I am not happy! I want my money back!

DO NOT BUY FROM THEM unless you are 100% sure about your purchase. I returned 2 items a month and a half ago, following their directions to do so and when I followed up about a refund they are claiming they can't track the shipping label THEY SENT ME and I need a receipt from where I shipped it in order to get a refund. They are saying they can't look it up via the order number so now I am out $200. They don't have a number to call, only chat and I keep getting placed with a different person. I read on other sites this was happening to people so buyer beware it's true.

I received my order today. I was very afraid because of the comments I read here, but in my case, the shipping was very fast, the products high quality and beautiful, for the price, ( I bought them on sale) I cannot ask for more. I will order again, I hope they continue selling beautiful products. One thing only, just order one size bigger than yours. I am 6, and some clothes are sizes 2 to 4, and fit me perfectly. I think UK sizes are bigger than US.!

The company is a joke. I never received my item and when I disputed the transaction with my credit card statement, they said "that's not our company" LOL! And when you try to contact them, good luck - all you get is a runaround and the same email twenty times.

Ordered 3 items. One of them was a white dress for summer, very pretty(at least on the website pictures). What came to my mail was a white trash bag looking dress, horrendous! Went to my order to confirm I wasn't going crazy. The dress I had ordered was out of stock for my size, i assume they sent me that trash bag instead of just sending an email letting me know its out of stock and reimburse me. I ended up retuning my whole orderas the other items were too big. Don't buy! Would give 0 starts if I could.

I bought a few different sizes of a matching set from Nasty Gal back in August since their sizing is all over the place. I ended up sending back 3 pieces, totaling a little over $400. I waited almost a month before reaching out since I had not seen my returns come through my bank account but got the emails that they received my returns. I was initially told that on their end they could see my returns had gone through to my account but since I wasn't seeing it they would raise it with their finance team and provide me with a "proof of refund" within 3 business days to take to my bank to locate the funds. I waited over a week before reaching out again because I never received it. I explained the story and was told the same thing - they "raised it with the relevant team to investigate" and would send me the proof of refund within 3 days. It's been another week and I have still not received anything so I'm starting to wonder if I'm just out over $400 at this point.

My payment wasn't going through on their website or app. It was not accepting my amex for some reason, the website gave an unspecified reason. It was not due to my amex as I had plenty of available credit and all info was put in correctly. I also checked with amex and they said it was on the sellers end, they were not rejecting. I contacted customer service several times only to be put off 24,48 hours...then 72 hours. Still no answer they said they would escalate to the proper dept. I never heard back and after 72 hours asked what was going on. Their answer was nobody else had the problem. Nothing more...no interest in figuring out what the problem was. I will never spend my money with them especially due to the complete disinterest in my business and they rude poor service from their "customer service" people.

I was injured so I couldn't return things on time and I asked them to make an exception as none of their dresses fit me and I ordered my normal size but they either run super small or super big. In addition the images don't even match the shipments. I ordered a shorts pajamas set and got pants instead. It's such a bad experience overall and the colors and materials are horrible in person and so cheap looking compared to the pictures. I tried explaining to the chat rep and she just hung up on me. Her name is Beth. I will never shop here again and tell everyone about my poor poor experience!

I never received my items and they claim they were delivered. They claimed to have resent them and they claimed to be delivered too… I got nothing. They say there's nothing they can do because they use cheap delivery services. They are just scamming people. Do not be fooled.

Their return policy states that only international returns have to pay for return shipping and their site states that they're based in California, USA. I went to initate a return and it was charging me a fee for return shipping. I reached out to them about this and the "customer service" rep said they're actually based in the UK and that only UK residents get free returning shipping.

Also, their clothes are crap and unwearable. Don't purchase! I'll get my money back through my credit card company. Dispute has been open, but what to do with these "clothes"? I wouldn't even donate them!

Gross. Items not sealed, looked used Customer service useless, so much back and forth when you actually get any help (inbox full obviously - lots of complaints), took pictures and still they expect you to pay return postage.

Sanitised all products only for them to fail after first use. Items broken. Cheaply made

Never received my package, customer service rep told me there's nothing they can do because it's out of the 14 day return policy. But i'm not trying to return anything? I didn't even receive my clothes what am i going to return? If this company cares about its customers at all, you'd offer me a refund.

After not having ordered from Nasty Gal in many years… I decided to give them a shot. I clearly should have done my research first. True to the majority of the reviews here…. They are the worst! The clothes are of horrible quality and their customer service is terrible. They are a UK company so the dresses are UK sized, but when my order was confirmed the sizes were all wrong. Super disappointed. I will not be ordering from them again and will be returning everything I purchased.

Generally, quite a nice store to shop at! I bought a satin wrap dress and it was better than I expected! The quality was amazing, the material was really comfortable, and it fit my body perfectly. They do always have sales on their website, so its always good to look out for those.