business logo of Nasty Gal
nastygal.com
casual, streetwear, general womenAge 13-18, 19-25, 26-45
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About the business


nastygal.com
USA
Nasty Gal is part of Boohoo Group
Clothing item from Nasty GalFashion apparel by Nasty GalMerchandise from Nasty Gal clothing lineNasty Gal fashion product

Business Highlights

General

Parent Company: Boohoo Group
Target Gender: women
Target Age Group: 13-18, 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: no
Shipped From: UK

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed
Return Cost: cost of returns

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: casual, streetwear, general
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, facebook, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay, Klarna

How would you rate Nasty Gal?
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Nasty Gal Reviews Summary

The company has received mixed feedback from customers, with some praising the quality and uniqueness of its products, particularly in terms of fashion appeal. However, a significant number of reviews highlight serious concerns regarding customer service, including delayed shipping, unresponsive support, and difficulties with the returns process. Many customers report feeling frustrated by a lack of communication and inadequate resolutions to their issues, leading to a perception of the company as unreliable. Overall, while product quality may attract buyers, the customer service experience appears to detract significantly from the brand's reputation.

This summary is generated by AI, based on text from customer reviews

service
163
value
159
shipping
166
returns
133
quality
159

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Don't Do It
April 16, 2018

I rarely go online and write these reviews but I believe that it was necessary. The quality of the items I received were horrible. Returns took over a month to "receive." Customer service does not answer your questions. Please avoid. Do not waste your money with this site. Items are just about the quality of Forever 21 if not worse.

Date of experience: April 16, 2018
Pennsylvania
2 reviews
2 helpful votes
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When Nasty Gal opened, I was a regular customer. I enjoyed their cutting edge clothing, great service and good quality. Unfortunately they now think that making everything with the word "$#*!" on it makes it somehow classy. To promote clothing that is offensive and disrespectful to both the wearer and the person seeing it makes no sense.
I was recently at a restaurant with my husband. The person in front of us was wearing a shirt that said "$#*! you" in big bold letters. This was a family restaurant. My husband mentioned it to the manager who asked the person to either turn the shirt inside out, get another shirt or leave. As you can imagine from somebody that would think it is o. K. to even wear that shirt, he put put up quite a squawk and threatened my husband. He was waiting outside for us as we left the restaurant and got in my husbands face. Bad mistake!. My husband is a pretty mild mannered guy but was pushed too far. He picked the guy up, put him in the dumpster and latched the lid! (Then the police arrived and arrested the guy for disorderly conduct... AFTER they got a good laugh out of it!) Unfortunately, that's where a lot of the Nasty Gal clothing also belongs!

Date of experience: April 3, 2018
Australia
6 reviews
17 helpful votes
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Beautiful dresses
March 25, 2018

I last ordered One Step A-Thread Maxi Dress, Sunshine Superman Floral Dress, What's Growing On Floral Dress, Killer Queen Halter Bodycon Dress and Two-Way Street Studded Boot. They all fit perfectly according to the website sizing and the material is nice and comfortable couldn't be happier.

Date of experience: March 24, 2018
Denmark
1 review
0 helpful votes
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Nasty Gal EU Shipment to Denmark
1. You pay
2. They send an email with a tracking number from Aramex, saying that your order was " Dispatched"
3. The tracking number from Aramex never updates, only shows: "Record Created"
4. The package was never sent
5. They inform you that the package returned to them: wrong address or wrong info
6. You know that your address is OK that is not an excuse... is a scam
7. Obviously, Nasty Gal refunds you the money without the shipment money.
8. They expect that you never claim the shipment money... they want to keep it
9. Please claim the shipment money, don't let them steal your money.
10. If you want to buy anyway pay with paypal.
11. Nasty Gal never answers your questions with honesty, don't believe in them.

Date of experience: March 15, 2018
Washington
1 review
0 helpful votes
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Nasty gal will send you items packaged horribly so if you order something that could possibly brake it will. Also if you try to clean it yourself they automatically will not give you a refund NO MATTER WHAT. They take a consumer trying to do the right thing and punish them. Nasty gal will send you items packaged horribly so if you order something that could possibly brake it will. Also if you try to clean it yourself they automatically will not give you a refund NO MATTER WHAT. They take a consumer trying to do the right thing and punish them.

Date of experience: March 9, 2018
New Jersey
1 review
0 helpful votes
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I ordered 6 items, most of them were really cheaply made and looked nothing like the site depicted. I returned the items for a refund following the procedure to a tee on (keep in mind, returns are not free, I had to pay for the shipping)

I returned the items in NOVEMBER. It took me 8 E-mails and 3 months to get my refund. They offered absolutely no explanation, no assistance and honestly if I had not followed up as much as I did I would never have received my refund. I WILL NEVER SHOP THERE AGAIN!

Date of experience: February 27, 2018
Pennsylvania
1 review
0 helpful votes
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NastyGal has gone downhill tremendously! Their Customer Service is a joke and I had to contact the BBB just to get a decent response from them. And again, I didn't get a resolution and they closed out my case. I just noticed how bad their Customer Service rating is and now I can see why. I would highly recommend not buying from this company as not only has their Customer Service gone down hill, but there clothes have too!

Date of experience: February 21, 2018
Georgia
1 review
0 helpful votes
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Pitiful Order Mistakes
February 20, 2018

I asked my friend who ordered from this sit about her purchase and she said she did not recommend this NastyGal specifically because they sent her the wrong size... Well I decided to try it any ways and I ordered a 6 and they sent me a 12! OBVIOUSLY way too big and the quality wasn't that good either... Also ordered faster shipping and it still took like 4 days longer than it predicted and what I payed for... Ridiculous. I do NOT recommend.

Date of experience: February 20, 2018
Japan
1 review
2 helpful votes
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After receiving 4 pieces of your knit clothing, I was surprised that none of them looked like the ones seen on photos in the website.

But that is not the point of why I am writing this review. The fabrics from these clothes were astonishingly scratchy, and the worst part was getting textile contact dermatitis, hours later from trying them on for a size check. I know, because I was diagnosed by my dermatologist the day after developing rashes on my back and all over my chest.

I had to throw all these new knits away.

I am horribly disappointed. I will not recommend, and will never buy from nastygal again.

Date of experience: February 10, 2018
Nebraska
1 review
1 helpful vote
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I bought an item that has a completely different color as the one seen in the image. I contacted the company and they don't even care about the customers. Don't bother with these guys! Go to Fashion Nova if you want something inexpensive and nice.

Date of experience: February 1, 2018
California
1 review
6 helpful votes
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I was a first time buyer from NastyGal. I saw they were having a 70% sale with an extra 30% off code so I decided to place an order on 12/30/17. I ordered a total of five items: 3 dresses, a backpack, and a lipstick. As soon as I placed my order I went online to check their reviews and to my panic, majority were negaive. I thought the same thing would happen to me (like getting wrong items, items missing, poor quality, unable to track my package, ect.) and I was about to cancel but I decided to take a chance because I really wanted my cute items. I was able to track my order with the tracking number they gave me. My order came on 01/08/18 and I recieved all my items. One of the dresses was thin material but I didnt really mind. Other than that, my other items were great quailty and all the items looked exactly liked the their pictures online. I was satisfied. If you're a first time buyer for NastyGal, I say take a chance! They have really cute items and are always having sales. I would definitely order again! I mostly just wrote this review to give a peace of mind to those wanting to buy from NastyGal, as most are negative. I really like NastyGal :)

Date of experience: January 27, 2018
Australia
1 review
2 helpful votes
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Ordered a bunch of stuff of Nastygal (which I successfully returned and got refunded, the only positive) the quality of the garments was horrific, as a sewer myself I could pinpoint the seams not being lined up correctly, uncentred prints on the tops and poor quality fabrics. Huge wake up call to never again support the fast fashion industry, I would hate to think what their factories are like if the quality of the clothing is at that bad of a level, hope it isn't small vulnerable children sewing the clothes. Think twice before you support a fast fashion horrendous quality clothing brand, I was disappointed in myself for getting sucked in.

Date of experience: January 24, 2018
Australia
1 review
1 helpful vote
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I have recently received my Nasty Gal Order. The vegan leather boots I ordered were for size 8, but they sent me size 6. It even has size 8 on the invoice. I am worried that if I return them I will not get a refund, after reading these reviews. I would really like to receive the boots in the size I ordered without extra cost.

Date of experience: January 23, 2018
New York
1 review
0 helpful votes
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NOPE
January 23, 2018

The fabric and fitting is fine, I ordered three items and they did deliver sooner than expected which was a plus. HOWEVER, the smell of the clothing is horrendous. I can't even describe it. I have washed the clothes twice now and the smell won't go away. It is so strong that my entire house smells. I don't even feel comfortable putting it on my body. I wish I checked reviews prior to.

Date of experience: January 23, 2018
Texas
1 review
4 helpful votes
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Do not use the return label that comes in the package. You might not get a refund and you will lose the case with the bank you used to pay for the purchase if you have to open a claim. I have gotten some refunds using the label but not the last 2 orders I sent back. The label they send has a US return address but the company is based in the UK. Because of the address discrepancy it will appear that you sent the return to the wrong address. Thats what happened to me. After about a month, I received confirmation from Nasty Gal that the 2 returns were received but they never issued a refund for either order. Contacted them and didn't get any real answer as to why I did not receive the refunds. So I opened cases and provided all the proof I had that they received the items back but because of the items being returned to a different address than Nasty Gal has listed for their company, I lost the cases. PayPal did contact the company to verify that they received the items back, and big surprise, they never responded. If youre not happy with your purchase my advice is to go through you financial institution to do the refund. They will let you know where to send the items back and you will not have a problem getting refunded. That is what PayPal advised me to do on another order I placed that I wanted to send back. Im confident that I will at least be funded for that last order.

Date of experience: January 19, 2018
Rhode Island
1 review
1 helpful vote
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Nasty Gal used to be an amazing site where you could find not only beautiful but quality clothing. Today, the clothes are cheap, overpriced, and there is absolutely no customer service available. The phone number they have listed is out of order and the email they provide is also fake. Shipping also says it will take at the most 14 days but is actually closer to a month, if they even said it to the correct address. Do not waste your time on this site.

Date of experience: January 19, 2018
Colorado
1 review
0 helpful votes
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Don't buy from them
January 18, 2018

Seriously! Ive returned a ton of things over the past 10 years and never has a company that does almost all it shopping online been harder to deal with.

Date of experience: January 18, 2018
Tennessee
1 review
3 helpful votes
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I had to return cheap Chinese junk back to Nasty Gal that says to email them in 28 days with pictures of my shipping receipts. You will only like NastyGal if do not have to return anything. Shop Urban Outfitters and Dolls Kill, instead. There are many reputable businesses. Stay away from Nasty Gal. Since Sophia left, this place is an insult to her legacy.

Date of experience: January 11, 2018
Michigan
1 review
2 helpful votes
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I wish i would've looked into this before i placed an order. The items on Nasty Gal are all Boohoo item, they own the company now. Boohoo uses sweatshops to source their clothing. And it's very obvious by the quality of these items. Its comparable to the extremely cheap clothing you can buy on ebay from china. I am certain a great deal of this stuff is made by children in sweatshops. Do not support this company! Next time i buy anything online i will do my research first.

Date of experience: January 7, 2018
Massachusetts
1 review
2 helpful votes
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I ordered from NASTY GAL in November - the quality of the items was terrible. I returned with their tracking label and they claim never received. Item is not trackable. STAY AWAY! SCAM!

Date of experience: December 30, 2017