About the Business
Nasty Gal is a leading fashion brand known for its trendy clothing, shoes, accessories, and beauty products. Committed to a unique shopping experience, it caters to fashion-forward individuals with a diverse collection and great value, offering significant discounts and exclusive app promotions.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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The fabric and fitting is fine, I ordered three items and they did deliver sooner than expected which was a plus. HOWEVER, the smell of the clothing is horrendous. I can't even describe it. I have washed the clothes twice now and the smell won't go away. It is so strong that my entire house smells. I don't even feel comfortable putting it on my body. I wish I checked reviews prior to.
They have changed their carrier and they now charge extreme custom fees outside the US. My package was shipped to the UK (where I live) only for it to go Germany and come back so they could charge more fees. When I contacted Nasty Gal, they were extremely unhelpful and said that it was clearly listed in the terms and conditions that 'fees may vary by country'. Was a good customer, now will never buy from again!
It's always a gamble with online purchases, so I always check to make sure there's a return policy. NG has one, great, I order a cute blazer for work. It arrives and it literally looks like I'm wearing my mum's 6 sizes too big blazer when I'm 12. I don't know how they styled it on the model, maybe the clipped the back to give it some shape? It looked laughably ridiculous and the fabric was really cheap. Anyway, I process the refund request, thinking it will be like any other site, where you get a refund number then post it back. This, I can do through my business where I qualify for cheap high volume postage. Nope - I have to pay $15 and find the time to DROP THE PACKAGE to a post office. Literally, my most hated thing - I just dooooo not have time to go to a post office. That's why I shop online. The whole experience has been super frustrating and reminded me why I dont shop at these cheap, crap online sites anymore.
So basically I ordered a pair of heels from this website about two weeks ago, they were delivered today and I'm very disappointed because I got sent a size 7 instead of a size 9. It's just a pain because it was for a gift for someone and now I can't really give them a pair of shoes which won't fit them. Quality wise they were very pretty and nice a few glue stains but noticeable. Such a shame
I bought 5 items with expedited delivery and spent around $300. But it was such a waste of $$$. The fabric is so thin and everything is see though I can't wear any of the dress without a slip. Im returning everything. Don't shop here!
Package didn't arrive. I ordered clothes worth more than 100 dollars. Customer service is like nowhere to be found. Do not expect any help from them! In short, do not buy from them because they don't care about you. They just care about your money
Really very BAD and unpleasant experience. Horrible customer service, I was shocked that nowadays you still can find places who don't value their customers at all. Such a shame as I was so happy and excited when found this website for the first time as they claim to stock some of my favourite brands. Would never recommend to buy anything from them. Check the brand and search of other retailers as most likely you will be dissappointed.
I just purchased a number of items for my daughter( she had hinted at for Xmas). I did expect to pay an upcharge as I am in Canada. However, not including the exchange, there was a 40 percent C. O. D. Fee tacked on by Landmark Global. So a $250 gift gets another $95 added. That is a SCAM. I recommend you avoid this trap.
I placed two separate orders on February 21st, during the 70% off site-wide sale. I received 2 confirmation emails, then an email a few days later saying to expect delays in shipping. However, it has now been 11 days and I have received no further information. Like many of you, when I try to track my order numbers/account online, it says account not found/order not recognized. I emailed them yesterday and have not heard back. Nastygal, this is terrible customer service. Please respond to your customers about their pending/disappearing orders.
Order numbers:
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I had to return cheap Chinese junk back to Nasty Gal that says to email them in 28 days with pictures of my shipping receipts. You will only like NastyGal if do not have to return anything. Shop Urban Outfitters and Dolls Kill, instead. There are many reputable businesses. Stay away from Nasty Gal. Since Sophia left, this place is an insult to her legacy.
Overview
Nasty Gal has a rating of 1.3 stars from 782 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nasty Gal most frequently mention customer service, store credit and poor quality. Nasty Gal ranks 1954th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members