Was finally able to reach them through their twitter support handle,@nastygalhelp. First they told me that my order was never in the system, despite emails "confirming" it had shipped. Then they told me it would ship before the end of the month, despite just claiming they had no record of it. When I asked if that was actually true, or should I just report them to my credit card company, they advised that reporting them would be my best chance at getting my money back.

Do not order from this company. They do not ship within the time indicated on the site, the customer service is terrible (I was treated with the upmost disrespect by the manager) and when I actually do see the item I spent money on, I'm hoping all the reviews of the quality being terrible is untrue. I wish I had read all of these reviews before purchasing. Save yourself from ordering here. Had much success with many other sites. This one - never again.

After reading a number of reviews, I was nervous about ordering the Bad Blood Faux Leather Moto Jacket, but I couldn't be happier. The delivery did take a little while but the merch was well-packaged--neatly folded with tissue paper to protect the hardware. And the jacket is beautiful. I'm short so jackets can often hit a lot lower than they should--but this one is right where it should be. It looks just like the online pics and it's really soft--which is hard to do with faux leather! The single issue: the sleeves are a little long but that's okay. I don't mind them coming over my wrists, and I can always push them up. I certainly don't look as beautiful as the twenty-something online model but for an over 60s woman, I look fairly badass! V happy with this jacket. It'll be perfect for my upcoming Fall trip to the UK.

Really unhappy! Absolutly love all the clothes, so decided to treat myself. I live in the uk and didn't want to spend a crazy amount, but I saw it said free shopping for purchases over 150 pounds, so I thought that was a good deal, so I increased my purchases in order for that as it would 'in theory' work out better. 10 days later, 3 days later then it was meant to come, it arrives and I'm charged 70 pounds for duty. Not only is that a ridiculous amount for a few items of clothing, I ended up having to pay more because I bought more to get the free shopping! An absolutle scam and cheek, not written anywhere! Completely putting me off shopping there now as you can't be told free shipping and get charged half of what you bought for shipping. Very angry. Something needs I be done about this, as nasty gal has lost an 'initially' big fab of the brand! (And I'm not someone who usually write reviews or complains, but I am fuming!)

I ordered the Should've Stone Body Chain with next day shipping on the night of July 12th. By July 15th I still had not received the order and I paid $19 for next day shipping, which was more than the item itself cost, so I could wear it to a music festival this weekend. I tried calling customer service and never received an answer after waiting for at least a half hour. The promise 24 hour customer service via their live chat online but even when I went to do that it said no one was available. I had high expectations for this company, especially given the prices they charge, and I was highly dissatisfied with their lack of service and timeliness. This was my first order ever, and I plan to never order again, and strongly discourage my many friends who were also interested in the site. Save yourself the headache and shop elsewhere, cute clothes are not worth the rip off and poor treatment.

I ordered a pair of Jeffrey Campbell shoes online and paid for two-day shipping. A week later, still no shoes. I contacted them and it took several more business days to get a response. I even tried their "chatting service" which was practically useless because they couldn't give me an answer either. I finally get a response, asking for the order information, which I promptly provided. More days go by, still not even an update. When I call, because clearly they did not even have the courtesy of giving me a call, they tell me that the package was lost...

I had to wait more than two weeks just for them to tell that my package was lost. Absolutely ridiculous! Awful service!

Went to purchase a dress which costs me $70au the order apparently never processed but the funds came out of my account then when contacting the store about my issue I was told that my order doesn't exist and that my money never came out which is bull$#*!. I told them I wanted a refund as I have been charged for an order that will never arrive and they completely refused my refunded even know I had sent them screenshots of there company name and the transaction.
I am disgusted and very unhappy as I am now down $70 and there doing absolutely nothing about it.

Sent back a pair of leggings and they claimed that it was never received and so no refund was given back. What a scam, I guess it figures when the founder actually started her business off by stealing stuff to sell. #truestory link: https://en.wikipedia.org/wiki/Sophia_Amoruso

The order I received from this website was entirely incorrect. I had ordered a dress in size 4 and was sent a size 8. I had also ordered a pink ruffle bodysuit to only receive the totally incorrect item. Of course when I contacted them about the mistake they did not care at all and simply told me to send the items back, and that they couldn't send me the correct item I had ordered since it was now out of stock. Do not order from this company

I bought 7 items from this company and the only thing I would buy again from them are tee shirts or some item I wouldn't be able to find at another store. You get what you pay for, their deals are probably scams to get people to think they're lucking out on the items. The quality was worse than expected and very itchy. I bought a sweater that was very tight and found a hole in it from someone probably breaking it. The clothing looks as pictured but it's not comfortable and may be worn down.

I bought 7 items from Nasty Gal and not one of them fit properly, they were all too big in some spots (usually the sleeves which can't be adjusted) and too small in other spots. I am a have very normal proportions (33-26-36,5ft'4in), so this shouldn't have been a problem. The quality was terrible, very thin and the clothing had pilling. It cost $13 to ship to Canada and I must now spend $15 to ship them back. Such a waste of time and money. I would never buy from this store ever again.

They will ship you the items but you cannot return them and you cannot unsubscribe from their email list. You have to pay for return shipping and they say they will refund you but they won't. When you try to unsubscribe from their emailing list they automatically re-sub you every time you try and you'll have to just block them.

They didn't even send me the items i paid for. I bought shoes, a romper, and earrings. Jewelry is cheap quality and non-refundable. Romper was cheap, ill-fitted, and itchy as well. The shoes were not the size or color that i ordered. They do not care.

I am glad I read these review before placing an order. A few days ago I picked a couple of dresses that I liked and placed them in my "tote" and "closet", One was $48 and another $68, today when I was ready to order them the one was $48 popped up as $53 and another that was initially listed for $68 showed up as for $75. The bottom line, do not place anything you like in "tote or closet" as they web-site tracks the items you like and raises the prices when you are ready to place the order!

I was issued a store credit back in September for an order. There was no code given or anything they said it was posted to your account. I went to log into my account the other day and it wasn't working. When I requested new password it says account not found. I emailed customer service for them to say:

Thanks for getting in touch.

As you may know, we're in the process of a massive site changeover and so we don't have access to the info we need atm.

We're so sorry for any inconvenience:(

In the meantime, take a look at our new site- http://www.nastygal.com/

Have a nice day:)

Kind Regards,

Kyle

So now they have kept the shoes I returned and my money. This is bull$#*!. I deserve a refund or an explanation as to when it's being fixed.