I had over $100 in credit at NastyGal, and they always treated me well as a customer. Apparently Sophia whatsherface sold the company--I think due to bankruptc--and let these CROOKS take over. I couldn't log into my account so I sent numerous emails with multiple idiotic women telling me to get in touch with my bank for the refund. Here is what one idiot replied to me when I told her my bank will not just hand me money that NastyGal decided to steal from me..."Thanks for getting in touch with us, we really appreciate your email.

We understand how frustrating this must be for you and we are really sorry this has happened to you.

As you know of the change over in management at Nasty Gal, this has caused us to not be able to have a look at any previous orders.

Therefore we are unfortunately unable to help any further with this query.

All we can advise is to speak to your bank about a charge back for the money.

Again, we sincerely apologize to you and we hope you can understand.

If there is anything else, don't hesitate to get back in touch."

$#*! them, f**k this company, f**k Sophia Amoruso for letting it go to sh*t and not warning her loyal customers. You'd think she'd care if we were stolen from. Never shopping here again and making a post about it so no one else I know does either.

Nasty gal is HORRENDOUS, for anyone who is ordering over from another country, they fail to expand on the true charges of the fees and taxes leading me to add on another 40pounds on to the 25pounds delivery charge which said it will be there in "5-6days" WHICH OFCOURSE DIDN'T. The package did not arrive within that time period... 2weeks later and i am still waiting, but to my surprise i have just been informed by the tracker that it is being held in depot until i pay this unknown charge. Its really not worth all the hassle, i have been a victim of this companies false advertisement. I am kindly warning you all not from america, do NOT DO IT find another shop that you can trust

I ordered from this company during a 2021 Black Friday event and 2 weeks after I finally got my package of 8 items I purchased through their website. The bag was delivered ripped open, they had shoved 8 items including a coat, sweaters and sweatshirts into a small flimsy bag. My items were all over my porch when I got home. Also I only received 3 items out of the 8 things I ordered and this was the only package shipped to me, meaning 5 of my items are floating around unmarked somewhere because the packaging was not secure. Soon after I discovered my package I reached out to their customer service which is only available via Facebook Messenger and WhatsApp. I reached out to NastyGal on BOTH platforms and I haven't heard a word back. Also I thought I should mentioned that the 3 items I did get out of the ripped up bag are TERRIBLE quality. I spend over $200 on 8 items and I can tell you even with the discount on Black Friday I well overspent on the clothing. I'm extremely upset with this company and feel like I was completely robbed blind and during a holiday season right after Covid? Not cool. Definitely do not shop here unless you have $$ to THROW AWAY.

For this being the first time ordering from Nasty Gal, let me just say my experience has been horrible. I placed an order sometime after midnight and realized I should have ordered a size down. So I called the minute they opened that following morning to make the change as quickly as possible. I was told my order had already shipped? Okay well that was fast but my fault from the beginning for not ordering the right size. Whatever, I was okay with that and waited for my package. I never got a notification that it shipped until the following day though, so I definitely felt I was lied to due to most company's notifying you the day of. I received my package, and yes I needed the size down so I promptly sent back my item. My tracking number told me it got to the location within only 2 days. However after waiting a week and receiving no notification of my return I was worried and called. They told me they have been very busy and it was probably just sitting at their warehouse with a bunch of other returns and it might take 2 weeks instead of 1 week to process this. Um okay. So finally 12 days after my item had been received at Nasty Gal, they sent me an e-mail saying it was returned. But the wait doesn't stop there. Their website states the return will be refunded with in 2-3 business day (as our banks may take that long to post them). Well it's been over 5 days, my bank has not posted this nor knows anything about this refund coming through, and so I call Nasty Gal and I was told that they are unsure as to why I received this e-mail because, in fact, my item is still "processing" and has not even been returned yet! Are you kidding me? As of now I am still waiting to receive my money back from this purchase due to the many faults of Nasty Gal. Oh and the customer service reps take forever to get a hold of - I had to leave messages and was told I'd be called back due to their "overwhelming" returns. No one called me back though, I called about 5-6 times until I could finally speak with someone. Not surprised at all that so many people are returning their stuff. This site sucks and it's a shame that even though their clothes are cute I will not be going through this process again. I will shop elsewhere.